Homesecurity1st Reviews 

The level of technical expertise and a team approach to implementing solutions produced a very good outcome. Thank you

Great experience, knowledgeable staff and delivered on time.

Once again home security 1st delivered! This time my cctv cameras had gone down and they managed to detect the problem instantly - replaced what needed and got all cameras up and running! Professional and friendly staff - highly competent - manager
Is super approachable and understanding. Their customer service is 20 out of 10. Highly recommend! Try them! You won’t be disappointed.

Had my car broken into, immediately reached out to Craig and he had his technicians out to my property within a day or two. Technicians were nice and friendly, answered all my questions, managed to sort out my alarm system even though I didn’t have the master code (even changed the master code for me) and were resourceful in fixing an older beam.

Craig’s after sales communication has also been great and didn’t try to upsell me to any new equipment. Definitely recommend them and will happily use them again.

reliability, availability, consistency and helpfulness

Excellent team with high level of technical competence. They weree able to address various issues with my alarm and CCTV system in one visit. Quick and efficient service.

Professional and friendly. Always gets the job done!

I have been dealing with Homesecurity for a while now. They are always attentive, responsive and provide me most importantly with peace of mind.

Received good advice

Competent good Men, friendly and efficient, pleasure to have on the job

I returned an IDS sensor that was not compatible with my IDS alarm system a month ago and still have not received my refund. The unit was returned in its original condition and packaging. I have left messages and no reply. Very frustrating. Be careful.

hands on , skilled , flexible and up to date treatment and technology .. superb service .. quick and careful instalment .. thrilled and happy customer

Nathan and team always very professional, came and replaced my security gate motor quickly. I've used Homesecuirty1st for number of secuirty aspects around the house, alarms, fencing etc. Workmanship is excellent.

Craig and his team are professional, reliable and dependable. We contract their services and support both at work and home.

Can highly recommend them.

Most professional service. The team is friendly, most polite & respectful when in your home. From my interaction with Homesecurity First, I would highly recommend them for your home security needs.

Great service, great solution, would highly recommend the Team!

Excellent communication and turnaround times.

Products are Great.
Delivery is Very bad, takes over a week,
If delivery can be improved it will be great

I had a mixed experience with this security company. My initial contact was very positive—the representative was responsive and quickly scheduled an appointment. The installation team was efficient, and the work was completed promptly.

However, the sensors initially installed were not suitable for homes with small dogs. I appreciated that the company returned to replace the sensors with pet-friendly ones, and the exchange process was smooth. They were upfront that an exchange might not be possible, but in the end, they accommodated my request without issue.

The main challenge has been with billing. After agreeing that there might be a minimal charge for the sensor exchange, I have continued to receive invoices for the full amount for over a year. Despite multiple requests, I have not received an amended invoice reflecting the agreed-upon charge. This ongoing issue has been frustrating and remains unresolved at the time of writing.

I hope this review encourages the company to address outstanding billing matters, as I would be happy to update or remove my review once the issue is resolved.

Outstanding experience with this company from the very first contact. The booking process was seamless and professional, with clear communication about scheduling, pricing, and what to expect. On service day, we received advance notice of the technician's arrival time, which was greatly appreciated.
The technicians who arrived were absolute professionals - highly knowledgeable, skilled, and efficient in diagnosing and resolving our issues. Their expertise was evident throughout the service call, and they handled everything with confidence and care.
This level of service excellence is rare to find. From the initial booking through completion, every aspect exceeded our expectations. Would definitely recommend to anyone needing reliable, professional service. Will absolutely be using them again for future needs!