Homeshift Reviews 

AVOID!!!! They are trying to get more money out of me after I have paid my final bill. Cowboys. Wish I had read the reviews on here before I signed up with them.

I was a customer in 2019 and 2020. In the last few days, Homeshift are now attempting to collect charges for a period of time after they had agreed to close my account and I had returned equipment with proof. No service was provided or used during the period but they are now threatening debt collection 2 years later.

Homeshift have instigated legal action against me and I have never even used their services. I now have a letter of court proceedings.

Thanks to Rujni who finally sorted my bill out they get a 4* not a 1*. For the first time I got great customer service and not a slew of emails.
Every company errors at times, it’s whether they correct it that matters.

I honestly have never had such a bad experience with a company before. This company is disgustingly terrible.

I left homeshift last year (because they were terrible) and moved to a different company.
Homeshift did not remove me from their records, despite having paid my final bills, and being registered under a different supplier (confirmed on national database).
I got emails each months asking for meter readings and to pay bills that I did not owe. Homeshift is largely uncontactable, and would not reply to any of my emails for sometimes months. When they did reply, all I heard was "we will look into this".
After maybe 6 months, they finally conceded that I had left after I showed them the evidence. A few days later I'm asked to pay ANOTHER final bill, even bigger than the first one I paid.
I am now receiving threats that I will be charged further or lose my credit rating.

DO NOT USE THIS COMPANY. Any positive comments are likely fake.

Under no circumstances use this firm! I moved to new property on 5th February 2021 and set up with Homeshift on 22nd February 2021 with my first direct debit payment set for 13th March. I am now being harrassed by debt collection agencies for payment of the electricity that I have paid Homeshift for. When queries raised with Homeshift on why they have not paid the supplier the funds already sent? Their response is 'We bill in advance so the first payment is for the March to April period'. What utter utter rubbish!! You NEVER pay in advance as you do not know how much you are going to use!! This is a SCAM. DO NOT TRUST THEM WITH YOUR MONEY!!!!!!!!

Worst company ever. I settled my account before I moved out. Months later they charged me 77 pounds out of nowhere and claimed that I owe them that money, which I do not as I already paid everything and closed my account. This company is a scam! Avoid at all costs. Worst experience ever. They are threatening to sue me for it.

I have been absolutely blown away by the level of customer support I have received whilst moving my internet from my old residence to my new flat. Kudos to the Homeshift team!

Please can someone help. Trying to find out where nearly over £400 credit has vanished from my energy account. As if life isn't bad enough I am getting no response. I have just had to pay my new supplier £180 Today or have a red flag on my account.

I had a long telephone conversation with Manny from Homeshift today and he was able to resolve my complaint. He explained that the company had been experiencing substantial problems with their customer services as a result of the turmoil in the energy market and staff shortages and apologised for the very poor service I had received. Whilst I would have been much happier if the problem had been solved when I originally contacted the company I appreciate the businesslike and calm way the matter was resolved today and would like to thank Manny for this. I have raised by rating to 3 stars solely on the basis of today's customer service recovery.

Once again they are sending me bills for a flat I moved out of years ago.
This is the second time they've tried this on.
Avoid Homeshift unless you want to get pestered for money you do not owe years after you moved out of a property!

This is the most incompetent energy supplier I have ever dealt with. I have rented for 5 + years and never had problems like this before. When I moved in I was told homeshift were the current supplier and I tried to create an account with them. Initially they had my address wrong which I had to correct. Then my direct debit was cancelled by then. I chased this up immediately via web chat and email, they took 2 months to respond. Eventually they told me they weren’t the current energy supplier and that my current supplier had blocked the switch? I checked with landlord & estate agent and they confirmed homeshift were the current supplier. Again I chased this up with them, they were absolutely useless at replying and didn’t seem to have a clue what was going on. I got fed up after 3 months and decided to switch to a different company. They informed me they would send me a final bill. They never sent me the bill and now 18 months later they’ve sent debt collectors after me!

After taking weeks and weeks to get my account closed with Homeshift for a property I was renting over 18 months ago, imagine my shock when I was contacted by Shell to be informed how they look forward to supplying my gas and electricity for a property I haven’t lived in for 18 months.

Homeshift never closed my account despite the fact I have emails confirming it has been done, and the utility supplier they had been using has gone bust and I now have an account with Shell. I’m now battling with Shell to again get the account the closed. These people are incompetent at best! Under no circumstances go anywhere near these people. Make a few calls and set up your own accounts and suppliers. I am going to start an official complaint and seek compensation for the hours I am having to put into sorting this mess.

Just got an email saying my final bill from March 2021 is due bare in mind it’s now January 2022, a bill of £171 which my new electric company would have taken care of. Unbelievable just money scammers. Do not trust them at all go to OVO or one of the big names they charge less and won’t treat you like a mug.

This company is TERRIBLE. Constant threatening and stressful emails about the fact I owe them money, which I do not. You call to speak to them and the line hangs up on you which is really stressful when you have got such threatening emails from them. This company was marketed to me as a way to make setting everything up in a first home easy, and I can say it is the complete opposite. This company is a complete scam and should be forced to cease trading. The poor people who EVENTUALLY answer the phone have no idea what is going on which further fuels the worry and stress of the whole situation. AVOID AT ALL COSTS.

Do not ever deal and work with this group of daylight fraudsters. I have never come across a group of people who lack integrity, careless for customers and want to make money off poor people by scamming them.

Please stay away from this company at all costs. You will regret ever signing up for their service.

I have been in frequent contact with Homeshift and their Debt Collection Partner for circa 3 months and getting around 4 to 5 emails per week (including Sunday evenings) chasing me for a payment that doesn't exist.
I have provided evidence (from their own statements!) that my account is in CREDIT by over £300 and is paid by Direct Debit yet somehow they believe I owe them £140.
2+ months ago, I was contacted by phone by their Debt Collection Agency to whom I explained the situation, she agreed that this shouldn't have happened and would call back. She never did.

Instead, I am continually bombarded by (automated) threatening emails from the Debt Collection Agency. When I write to homeshift to ask them sort it out - they tell me to call.
I call them and am passed from pillar to post or put on hold for over 25 mins. Again and again this goes on.....

I have repeatedly asked for someone from the company who actually knows what they are doing to contact me in person as not only are they wrong, they are - by all accounts - harassing me.

I dread to think how they treat their more vulnerable or elderly customers who do not fight back and correct them on their mistakes.

An utterly shambolic, almost criminal enterprise that needs both and Ombudsman investigation as well as an FCA review - and perhaps legal action.

I am very surprised the Media hasn't picked up on cowboy outfits that behave like Homeshift whilst the UK is in the midst of an energy crisis, and various companies are reported on almost daily.

Perhaps they should....?

Avoid at all costs.

so I’ve been waiting since september for my issue to be solved I moved out & my account was closed but I am in £105 credit however whenever they were quick to seek money from me it is now the opposite when it’s the other way round.. they have now changed to shell via colorado energy & all companies have shied away from responsibility, I will be taking action soon

Absolutely non existent internet. Only very occasionally usable, if you want to watch a video, forget it. Don't even mention playing games on your computer, ping is 7000m/s. Even setting up involved me rewiring the house's ethernet cable wires.