The customer service is outstanding. Knowledgeable staff that respond promptly to a request for help. Really is one of the best companies I'm dealing with right now
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We really appreciate the support from Home Unity especially Jonathan during our move. We were having trouble connecting to the WiFi but he gave us clear instructions in a timely manner which is ver... Toon meer
Bedrijf heeft geantwoord
When i first signed up to home unity, I couldn't fault their internet services. However for the last 6 months the services I pay (what i would consider a decent amount of money) for is not what i woul... Toon meer
Bedrijf heeft geantwoord
If I ever have a question, query or just want to see what can I do to Upgrade my package- Home Unity have always been outstanding at being fast to reply and beyond helpful. Genuine heartfelt thanks t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Internetaanbieder
- Internetprovider
- Mobiele netwerkaanbieder
- Telefoon- en internetdienst
- Telefoonmaatschappij
Geschreven door het bedrijf
Home Unity was founded in the UK with a simple goal: to make home connectivity easier, fairer, and far less frustrating. Our headquarters and customer support teams are based in the UK, and we’re proud to be a growing independent provider focused on quality, not shortcuts. We specialise in ultra-fast full fibre broadband, with selected mobile services, working across major UK networks including Openreach, CityFibre, OFNL and alternative fibre providers. What sets us apart is not just speed, but how we look after our customers. We’re designed for people who value reliability, flexibility, and great service, rather than chasing the cheapest deal. Our customer support is 100% UK-based and built around real conversations. There are no no-reply emails or endless call queues. Customers can reach us via phone, email, WhatsApp, text, and social messaging, and speak to a real person who takes ownership of their account. We believe in transparency and simplicity. Our broadband comes with clear pricing, no hidden fees, and no long contracts, so customers stay because they’re happy, not because they’re locked in. Our Trustpilot reviews consistently highlight how easy we are to deal with, which is exactly how we think utilities should be. If you’d like to stay connected, you can follow us on social media or get in touch with our team directly. We’re always happy to help.
Contactgegevens
2nd Floor College House, 17 King Edwards Road, HA4 7AE, London, Verenigd Koninkrijk
- 02071128482
- info@homeunity.co.uk
- homeunity.co.uk
4,7
Uitstekend
249 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Mixed experience
Mixed experience. It took five long weeks after signing up for me to get my wifi connection and landline hooked up. Also, I've been billed incorrectly for calls in my first two months.
Although problem resolution isn't as quick as I'd like, the friendly London-based staff do eventually sort things out. The line and wifi quality are excellent as well.
13 juni 2025
Review zonder uitnodiging
Antwoord van Home Unity
Hi Ani,
Thank you for taking the time to share your experience with us. We’re really sorry to hear about the delays in getting your service up and running, and for the incorrect call charges you experienced. We know how frustrating that must have been.
We’re pleased, though, that our UK-based team were able to get things resolved for you and that you’re now enjoying excellent line and Wi-Fi quality. Your feedback about problem resolution times is really valuable and will help us improve further.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
My experience with Home Unity overall…
My experience with Home Unity overall is okay. The customer service was great and they was very tentative with responses to my queries.
The service was okay could have been better but it done its job.
I gave 3 stars because the installations fees took me for shock but what was more of a shock is the fees for leaving. Although my tenancy ends before my contract length I am being charged which Is fine but it sucks that I am being penalized when I am leaving England altogether it is not like I can move the service back home with me. Another upsetting thing is the price I pay for Wifi as a student was extremely expensive. Where most Wifi providers have a affordable rate for students.
I wouldn't recommend this service for students but definitely if you are living in a household with more than one income.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Home Unity
Hi Precious
Thank you for taking the time to leave a review and for your kind words about our customer service — we’re really pleased to hear you felt supported and that your queries were handled attentively.
We’re sorry to hear that aspects of your experience didn’t quite meet expectations. Regarding the installation and termination fees, we completely understand how frustrating these costs can feel, especially during a move abroad. Just to clarify, the termination fee isn’t a penalty for leaving the country, but rather a reduced charge outlined in the contract to help cover part of the service we committed to. As a small business, we try to keep these fees as low as possible, but we do need to recover a portion of the setup and service costs we’ve already incurred.
The same goes for the installation fee — it covers the work and infrastructure required to get you connected, which unfortunately we can’t fully absorb given our size and operating costs.
We do appreciate your feedback around student affordability. We’re actively exploring ways to offer more flexible or tailored options, especially for students, while still maintaining the quality of service and support we’re proud of.
Thank you again for being with us and for sharing your honest thoughts. We wish you all the very best with your next chapter and your move abroad!
Thanks again,
Tom
The Home Unity Team 🏠
Talk about turn it around.
My initial introduction to HomeUnity wasn’t without its hiccups. Mostly due to OFNL installing the fibre ports under the stair, this in turn acted as a faraday cage blocking so much signal. It took sometime to get a solution, and I was frustrated.
I did however receive a call from Jonathan… a director at HomeUnity. He wanted to inform me that he has acknowledged the issue with my experience and has actively but in place a process that flags ongoing issues to the senior leadership team.
He continued to spend a huge amount of time supporting me in connecting a device that would help enhance my signal. I’m pleased to say this was successful.
Jonathan called again today to check-in.
I’m a principal consultant for an organisation that designs and delivers leadership and organisational development programmes, and I was super impressed by the dedication and commitment Jonathan had shown to me as a customer.
Of course, I don’t expect every MD and CEO to call their customers and dedicate this precious time, but knowing that they have the drive to ensure their people do, is excellent.
And if it doesn’t go well, I’m confident enough that the leaders will know about it and intervene as early as possible.
I wasn’t going to give 5 stars… but I feel valued and that’s enough.
14 juli 2025
Review zonder uitnodiging
Antwoord van Home Unity
Hi Barry,
Thank you so much for taking the time to share your experience in such detail. We truly appreciate your honesty and patience as we worked through the initial challenges — we know it wasn’t smooth at the start, and we're really grateful you gave us the opportunity to make things right.
It’s fantastic to hear that Jonathan’s support made a positive difference. Ensuring our customers feel heard and valued is at the heart of what we do here at Home Unity, and feedback like yours reinforces exactly why that matters.
If there’s ever anything else we can do, just give us a shout.
Thanks again,
James
The Home Unity Team 🏠
Antwoord van Home Unity
Hi Clare,
Thank you so much for your kind words! We're really glad to hear you found the experience efficient, friendly, understanding and knowledgeable — that’s exactly what we aim for.
If there’s ever anything else we can do, just give us a shout.
Thanks again,
James
The Home Unity Team 🏠
Antwoord van Home Unity
Hi Mrs. Price,
Thank you so much for your lovely feedback! We're really pleased to hear you were happy with the communication and the range of packages available — we work hard to offer clear options and a smooth experience.
If you ever need anything else, we're just a message away.
Thanks again,
James
The Home Unity Team 🏠
Antwoord van Home Unity
Hi Tom,
Thank you so much for your kind words! We're really glad to hear you found the experience helpful and pleasant — that’s exactly what we aim for.
If there’s ever anything else we can do, just give us a shout.
Thanks again,
Emily
The Home Unity Team 🏠
Really disappointed so far….
As a new customer of Home Unity, I chose their service based on the numerous positive reviews on Trustpilot. Unfortunately, my experience has not lived up to those expectations.
I paid for the router upfront, but when my first bill arrived, I was charged for the router again. Upon raising this issue, a refund was processed. However, the refund was credited back to the original payment card used for the router purchase, rather than the card set up for my monthly payments, which has caused some confusion.
I appreciate that the customer service team has made sincere efforts to resolve the matter, but this has not left a strong impression. Given my experience, I am likely to consider alternative ISPs once my contract finishes.
20 juni 2025
Review zonder uitnodiging
Antwoord van Home Unity
Hi Louie,
Thanks so much for taking the time to leave a review. We're really sorry your experience wasn't what it should have been — that’s never the standard we aim for.
I understand you've since been in touch with Tom, and I’m pleased to hear that the issue has now been resolved. Thank you for your patience and support throughout — it genuinely means a lot to us.
Your feedback helps us improve, and we’re grateful you gave us the chance to make things right 💙
Sami
The Home Unity Team 🏠
Prompt service, good kit, reliable connection
After a slight delay where my address was mixed up with one that differs by one letter in the same road, I contacted support and it was corrected. The router arrived and was fairly straightforward for a younger member of my family to set-up! It began working well straight away and has been very stable and easy to connect further devices to. I can recommend Home Unity.
16 juni 2025
Antwoord van Home Unity
Hi Joyce,
Thanks for your feedback, and I’m really pleased to hear that everything was taken care of and is working well.
If you need anything else, reach out to our friendly support team who will help you from there.
Thanks 💙
Sami
The Home Unity Team 🏠
The whole process was straightforward
The whole process was straightforward. Tom was a legend!
16 juni 2025
Antwoord van Home Unity
Hi Ricardo,
Thanks so much for the great review! We’re thrilled to hear the process was straightforward — and we couldn’t agree more, Tom is an absolute legend! 😄 We’ll make sure he sees your kind words.
Don’t forget — if you refer a friend or family member, you’ll both get some brilliant freebies! Just head to homeunity.co.uk/recommend/ to get started.
Thanks again 💙
Sami
The Home Unity Team 🏠
Tom Leogue was fantastic
Tom Leogue was fantastic, resolved my query and even supported with the exit of my previous provider
10 juni 2025
Antwoord van Home Unity
Hi Gemma,
Thank you for your kind words! We're so pleased to hear that Tom was able to help resolve your query and even support you with leaving your previous provider — that’s the kind of above-and-beyond service we love to deliver. 🙌
And just a quick reminder — if you refer a friend or family member, you’ll both receive some great freebies! Head over to homeunity.co.uk/recommend/ to get started.
Thanks again for your feedback 💙
Alice
The Home Unity Team 🏠
Whilst we have been having issues with…
Whilst we have been having issues with our WiFi for a month, the team at home unity have been amazing! Constantly making sure we're okay and checking on our connections, constantly keeping in touch with ofnl for us and been super supportive with all issues, extra special shout-out to Jonathan and Leanne! Keep up the good work guys!
9 juni 2025
Review zonder uitnodiging
Antwoord van Home Unity
Hi Harriet,
Thank you for your lovely review! We're really sorry to hear about the ongoing WiFi issues, but so glad to know our team has been able to support you through it. Big thanks for your kind words about Jonathan and Leanne — we'll make sure they see your shout-out! 🙌
And just a reminder — if you refer a friend or family member, you’ll both get freebies! Visit homeunity.co.uk/recommend to get started.
Thanks again 💙
Sami
The Home Unity Team 🏠
Johthan has been very helpfull and very…
Johthan has been very helpfull and very professional and helped with all my problems I thi know he needs to.gave a pay rise for helping his customers abd he is very amazing at his job.
6 juni 2025
Review zonder uitnodiging
Antwoord van Home Unity
HI Shemiza,
Thank you so much for your amazing review! We're so glad to hear that Jonathan was able to help you and make such a great impression. He really is a star, and we’ll be sure to pass your lovely words on to him — you’re not the only one who thinks he deserves a pay rise! 😊
Don’t forget, if you recommend a friend or family member to join, you both get freebies! Just head to homeunity.co.uk/recommend/ to grab your discount.
Thanks again 💙
Sami
The Home Unity Team 🏠
Very good and helpful customer service…
Very good and helpful customer service easy set up and good price too
3 juni 2025
Antwoord van Home Unity
Hi Fiona,
Thank you for your great review! We're so happy to hear you found the setup easy, the price fair, and our customer service helpful — that’s exactly what we aim for. 😊
And just a reminder — if you refer a friend or family member, you’ll both get freebies! Visit homeunity.co.uk/recommend/ to get started.
Thanks again 💙
Sami
The Home Unity Team 🏠
Great
Quick, effective and informative. Really grateful for this experience as was stressing setting up broadband for the first time.
3 juni 2025
Antwoord van Home Unity
Hi Rachel,
Thank you so much for your kind words! We're really glad we could make your first broadband setup experience quick, effective, and stress-free. That’s exactly what we’re here for — to make things easy and worry-free. 😊
Thanks again 💙
Tom
The Home Unity Team 🏠
Tom was very helpful and sorted my…
Tom was very helpful and sorted my problem instantly. Glad to have spoken to him
22 mei 2025
Antwoord van Home Unity
Hi Kwadwo,
Thank you so much for your kind words! We’re thrilled to hear that Tom was able to help you quickly and get your problem sorted. He’ll be happy to know you appreciated his support!
Thanks again 💙
Alex
The Home Unity Team 🏠
Jonathan was brilliant
Jonathan was brilliant, sorted out our requirements and changed the package to suit
16 mei 2025
Antwoord van Home Unity
Hi James,
Thank you so much for your wonderful feedback! We’re delighted to hear that Jonathan was able to understand your needs and tailor the package perfectly for you. He’ll be pleased to know his efforts made a difference!
Don’t forget, if you recommend a friend or family member, you both get freebies! Visit homeunity.co.uk/recommend/ to grab your discount 😊
Thanks again 💙
Alex
The Home Unity Team 🏠
Outstanding Performance in everyway
So I moved in to my new build at the beginning of February, was previously with virgin had nothing but problems but stayed with them as I won’t lie I’m not that tech savvy when it comes to internet speeds etc, but I have never felt so confident in a company in the way I do with HU, Tom was/still is absolutely amazing, his customer service, problem solving, quick action makes being a valued customer feel exactly that! My post code wasn’t showing for delivery of my router so Royal Mail couldn’t deliver it, I work from home so I still was back and forth from the old house working there and then staying at the new house Tom had another router sent out to my old house so I could receive the delivery and then take it to the new house to get everything set up, he’s always at the other end of the phone when anything is needed like changing my billing date to match pay day, sorting any issues with deliveries etc out he is a pleasure to have as part of the HU team, he keeps to his word he keeps us updated, he is truly amazing, plus the internet I haven’t had 1 single problem with the speeds or connections nothing everything has ran smoothly, my bills have always come out of my bank on time the amount has always been the same as the invoice no unexpected charges, I have been with all the major internet providers Virgin BT Sky and non of them can live up to the level of customer service or quality of internet provided. Thank you to everyone at HU who makes been a customer so easy 🩵 I don’t normally leave reviews for anything but this team truly deserves it 🩵
7 februari 2025
Review zonder uitnodiging
Antwoord van Home Unity
Hi Beth,
Wow — thank you so much for such an incredible and heartfelt review! We’re absolutely thrilled to hear how smooth things have been with your move, and that Tom has been there every step of the way to support you. It means the world to know you feel confident and valued — that’s exactly what we strive for at Home Unity 💙
We’ll be sure to pass your kind words on to Tom — he’ll be chuffed! And we're so pleased your connection has been rock solid and stress-free.
If you ever need anything, just give us a shout. And don’t forget, if you refer a friend or family member, you both get rewards! Just visit homeunity.co.uk/recommend to get started.
Thanks again for taking the time to share your experience 🏠
Sami
The Home Unity Team
Help for the bewildered
As a person entering a new life in a new house and not au fait with modern technology, I found friendly advice and reassurance.
15 april 2025
Antwoord van Home Unity
Hi Elaine,
Thank you for your lovely review! We're so pleased to have been part of this new chapter with you. It’s great to hear you felt supported and reassured — we’re always here to help, no matter your level of tech know-how!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Thank you I am delighted and I’m up and…
Thank you I am delighted and I’m up and running with my bra band and Internet
16 april 2025
Antwoord van Home Unity
Hi Eileen,
Thank you for your review! We're so glad to hear you're up and running with your broadband and internet — delighted you're happy with the service so far!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Uninterrupted supply and great value…
Uninterrupted supply and great value for your money with outstanding customer service.
15 april 2025
Antwoord van Home Unity
Hi customer,
Thank you for your review! We're so pleased to hear you're enjoying an uninterrupted service and finding great value with us — and it’s wonderful to know our customer service stood out too!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
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