Homevibe Reviews 378

Only half my order arrived. I have emailed them twice and still no response, you can phone a mobile but it’s never answered and they never call you back

Absolutely shocking customer service, item arrived broken , sent numerous emails and no response, no refund no replacement AVOID THIS COMPANY

Waited 12 weeks now for resolution to incorrect item sent. Delivery was late. Item was wrong. Quality was inferior. Sporadic replies to my copious emails. Return label promised and not received. Forced now to take matters further.

Ordered item and got an email confirmation, then nothing ... No reply to my emails or phone messages. 2 weeks later I emailed again saying I was about to start process to get my money back, and the next day I got an email saying my order had been refunded (no explaination or apology).
In the meantime I ordered the same item from Amazon (accidently with Homevibe again!!) and 2 days later got a message saying it was out of stock there.

Placed an order on amazon, seller created the label but it was never picked up by carrier, items don't just fail to be collected, there is only 1 employee of HomeVibe so he knows everything that's going on while telling me he's passing me over to different departments, he is running HomeVibe out of a self storage locker which isn't generally an appropriate address under the companies act, the whole thing is concerning given all the reviews, funnily enough the homevibe website has a banner at the top proudly declaring it is highly trusted by all review sites, which clearly isn't the case given where we are

2 orders for towels that have not been delivered, despite repeated attempts at email. I have had 3 emails stating that items have been 're-dispatched' - I find that hard to understand as I work from home every day. The emails are clearly a way of fobbing people off so that they don't have to send the goods. I have now reported them to trading standards and suggest others do the same, the more complaints trading standards receive the more likely that they will be investigated and stopped!

Ordered towels over a year ago to be frank almost 2 years ago. I have not received my goods or a refund despite contacting company on numerous occasions. I do hope that people read the reviews for this company before parting with their hard earned cash
Its a disgrace that some authority has not stepped in to stop them scamming people. Shame on you!

Still waiting after five weeks and numerous emails & their non existence telephone line. Excuse number one damaged in transit, excuse number two lost in transit as they are conning customers could at least get the excuses to match. Avoid this company at all costs.

WHAT A Rip oFF COMPANY bought two items then got stung 15 pound delivery…and to top it off only sent one item ..do yourself a favour shop elsewere company called HOMEVIBECS

Its now 4 months with no refund !

I ordered an item for shed spraying and I sent the payment through but that is the last I have heard. I have contacted the company but not received any reply. The worrying part is, a couple of days after, I had a call from my credit card issuer to say that a call had been made to change some details on my credit card. I am very suspicious because something very much the same happened once before when dealing with a company like Home vibe. Be very careful with this company. In fact, avoid!

Have bought items before with no problem, ordered item 26th December which didn't arrive was supposedly getting a refund in 3to5 days,inadvertently ordered same item as was still advertised obviously wasn't available. Second item ordered 16th January

Slightly damaged. Concerned about getting a refund as have been reading reviews on other customers orders, and either never received goods, or if returned never received refunds.

Scoring 1 star as zero not available.
Ordered a fan in May 24, never arrived and then told out of stock so they’d refund me.
Still chasing for that refund and have every excuse possible. Supposedly after 6 months “the finance department are looking into it “
Maybe they’ll reply to this , as they certainly haven’t responded to e mail since Oct.

DO NOT GIVE THIS COMPANY ANY PERSONAL DETAILS INCLUDING BANKS. AVOID THEM LIKE THE PLAGUE. KEEP EYE ON BANKS STATEMENT. THEY STOLE £39.99 DD PAYMENT FROM MY ACCOUNT. MATTER IS BEING REPORTED TO POLICE FRAUD OFFICE.

No product sent. No correspondence no refund. DO NOT USE

Pity you can't give zero stars. Purchased a gas heater from these jokers via Amazon. The item arrived later than expected and had been opened and was damaged. It was returned the next day and, 2 weeks later I have not had a refund. I am now having to take legal action against them. AVOID LIKE THE PLAGUE

I am now onto trading standards about this company after reading all the comments and also been a victim, a family member who actually works for trading standards has also read all this information on trust pilot, to many off us who have lost money a really bit of good news the family member has forwarded this to rip of britian a tv programme, they have read reviews, now the best news ever they are contacting me over my order I never received

HomeVibe is a nightmare. Shoddy products, advertised incorrectly, bought bath sheets as per advert, to then find out they're bath towels, zero accountability, and atrocious customer service. Save your time and money, steer clear of this mess.

The WORST of the WORST!! I think Amazon should just ban them!

We ordered 3 clothing airers from them 2 weeks ago and to date, we have not yet received them. They are a SCAM!!!