HOOBS Inc. Reviews 136

My hoop box was not able to add bridges, contacted the Support via email. They scheduled the one-to-one technical support and support , Zach is the one who helped me and he was awesome, he was not in rush, took his time he rescheduled another appointment came up with a solution , added multiple bridges at my request, including Philips Hue, I robot, career, infinity etc. and made the system run flawlessly. Excellent support from the company. can’t ask for more.

Could not get the iOS apps to work nor could I get the Ring plug-in to work. Contacts HOOBS customer service and after some back and forth emails they offered me a free remote support session. Worked with Zach and he was able to diagnose the issues with my HOOBS Pro and iOS app and got everything to work as it should. I
Appreciated their timely support in resolving my issues.

Poor experience — would not recommend.
I purchased a device that arrived defective out of the box. When I asked for a replacement that had been tested, the company refused. Instead, they first suggested that I buy additional equipment to fix the issue, which seemed inappropriate.

Customer service was extremely difficult to reach. There was no phone support, and when I finally connected through google hangouts, without the rep showing his face, he ended the conversation abruptly after I questioned their approach. The troubleshooting process was dragged out long enough that my PayPal dispute window expired, leaving me without recourse.

What concerned me most was their insistence on having full remote access to my computer in order to “fix” the device, while refusing to provide written instructions as an alternative. For many buyers, that level of access is far too intrusive.

Overall, the experience was frustrating, time-consuming, and left me without a working product nor refund. I think potential customers deserve to be aware of these practices before making a purchase.

My support person was very knowledgeable. Grateful for the support.

Your Hoobs products will never arrive and refund requests will be dragged out until you can no longer go through your bank either. Avoid at all costs.

My actual review is zero stars. Do not do business with this company.
How many companies take your $ when you purchase their product? ALL
How many companies do not deliver the product you ordered? SOME
How many companies refuse to refund your $ when you request it after not receiving the ordered product? ONE - HOOBS
How many companies refuse to answer support emails (only method of communication)? ONE - HOOBS.
I ordered the product in July of 2023 and first requested a refund in 2024. I continue to request a refund on a daily basis. No refund. Terrible company!

I ordered red the HOOBS Starter kit it was received just over a week later even though I paid 40 USD for express shipping the box did not work I contacted HOOBS & they were not really interested after various Emails I feel that HOOBS is a Joke & no replies I disposed of the HOOBS Starter kit yes I lost £300 STAY WELL CLEAR of HOOBS Stick to HomeKit compatible devices.

Contact your credit card company and start a dispute process.

Despite many emails to their support, for 10 months I'm told that the unit will be shipped soon "in phases" and I'm in the queue to receive it. I finally gave up and asked for refund and after almost 30 days, I haven't received a refund. Checked for the status a few days ago and they said that "they're busy and my refund has been passed to their office for processing, but they don't have an estimate."

Hoobs Pro is a scam. No one has seen one, there's no "unboxing or hands-on review" on any social media site, and yet their support says people are happy with their units. Get a Raspberry Pi for $50, load FREE Homebridge code and you'll be up and running in 10 minutes.

It is a total scam! I asked for a refund on my two year old "pre-order". It is no going over several months with only excuses… Stay away from this company!

I ordered from them, two months Nathan later and 45 emails the stiffed me do not deal with this company!!!!!

I contacted technical support when my HOOBS Box stopped responding. I knew that i likely needed to reflash the SD card, but simply could not find easy to follow instructions. For someone like me, who is a pretty decent designer of objects and a smart-home hobbyist, I am a complete hack at anything IT that is't physical.
Long story short, the tech support was FAST and responsive. I was helped very quickly with cohesive emails, including step by step instructions that i could follow, as well as direct links to download the re-flashing interface and the associated firmware for my model.
This saved me so much time and made the process very simple to understand.

I pre-ordered a unit almost a year ago. I have since decided against it, and almost 3 months ago, I cancelled my order. It's June 24, 2025, and all I have are over 20 emails stating that my "refund is with an office manager".
Customer service is TERRIBLE.

You can't make a post regarding this on their subreddit, either. They mod their own subreddit and they'll stop the post.

Stone walled me despite a faulty product from the beginning and providing proof of purchase.

Avoid this scam of a company.

Support was very helpful

Simply is not the simple plug and play that they tout in their marketing. Extremely wonky and simply stopped working altogether after 4 months or so. Hours and hours of trying to fix with little to no support. You must complete customs forms to return product. Just a terrible experience. I consider myself to by very knowledgeable with tech. Worst product I have ever purchased. Doesn't work, no support and next to impossible to return. Wasted $300!

I ordered the HOOBS box, as I am a beginner. The box did not work, at all during startup.

Using ChatGPT I was able to get halfway there.

Zachary, from the support team, was excellent. Zachary curbed my frustrations and got me where I need to be,

Thank you to Zachary at HOOBS!

If I could provide a zero or negative rating I would have chosen. Preordered the HOOBs PRO in November 2024 and was excited by what I thought would be a great experience. After no response I reached out in December 2024 in which I received “We are thrilled to announce that we’ve officially begun shipping the HPRO-2 devices!” In December 2024 and January 2025 kept getting that reply as well as “12 Months of HOOBS Cloud+ absolutely free upon its release.” On February 2, 2025 with no product or timeframe to receive I requested a refund in which I received “refund request forwarded to our back office team for further processing. Typically is a 5 business day process.” From February 2025 until yesterday, I have reached out over 20 times to what appears to be coined responses such as escalated to manager, in queue, in manager’s queue, etc. This company will not provide an estimation of your position in queue nor when/if a decision will be made. They will also not provide what the average timeframe for refunds to process and/or refunded. Each email ends with what seems to be an intentional statement to infuriate people which states, “We’re here to help!” I am now seeking alternative methods to address and/or file complaints via BBB or Canadian organizations since HOOBS is obviously using this stall tactic to frustrate and cause people they have taken money to give up. They take funds and provide no product and no refund which is completely unethical.

Like many here, I ordered a Hoobs Pro over 16 months ago. They have had my money for 16 months with no updates or communication. When inquiring with customer service about status I receive canned responses about "We are happy to announce we are now shipping...." It's the same response word for word that I've gotten for months when I asked for status. I've requested a prompt refund but have yet to receive it. I will be opening complaints with Canadian and US Consumer Agencies and the BBB. I'll be contacting my credit card company for a charge back. Stay away from these liars.

Long wait for HOOBS Pro, canned answers back from their support regarding the status of the order, lack of transparency, lack of communication and 71% 1-star ratings leads me to believe that this might not be a real company to do business with. I've seen companies like this with 2-3 people working in their garage who take pre-orders and never release a product on time, if ever.

I've been waiting for this device since October 2024 and I see that some people have been waiting longer than me and still don't have anything to show for. Each time I ask for the order status, I get the same response:

"I do show that your order is currently in queue for shipping, we are not able to provide any shipping estimate dates or estimates at this time, however we are currently shipping out the pre ordered Hoobs Pro devices, once your specific device ships you will receive a confirmation email with the tracking information."

I've asked this 4 times and each time, the answer is the same. Then I asked for a refund and sure enough, someone woke up (funny when it comes to Money people respond), and said:

"May we inquire why you would like to request to cancel your pre-order, just prior to your device shipping?"

Then I asked when will it ship? And I received the same canned email above.

I advise anyone looking for HomeKit integration to stay away from these guys, get yourself a Raspberry Pi from Amazon and flash the HomeBridge image on it. It took me 15 minutes to get my system up and running and it works great. I may not have Bluetooth, Matter or Thread support, but at least I have something that works and it's in my hands rather than some empty vaporware promise.

HomeBridge community is very active and there are hundreds of developers who create plug-ins for it, support and update them regularly. I'm concerted about how many developers update their code on Hoobs since things change frequently.

I'm going to work with my credit card company and see how they can initiate a refund process from their side for Hoobs.

I waited an entire year for my device. I received absolutely no communication from them in that 12 months. I asked for a refund and all they wanted to do is give me a few months of some service that should be free anyway. It just so happened that during the 12 months I was waiting, my credit card details were stolen and the card had to be closed. The company is refusing to help at all. I can get why they might only be able to refund the purchase back to the original card. But they could simply cut me a check or send me a Venmo of what they owe me.

I should’ve read reviews first. I should’ve known that this company is ran by thieves.

The ironic part is at the bottom of their email says “We’re here to help!”. Clearly, that’s a lie. They don’t care about you.