North American Kitchen Solutions, Inc. Reviews 2.803

TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Michelle Aviles was very helpful and quick to respond to my calls. She is a great asset to NAKS, Michelle is one of the reasons we use this company for all of our hood needs. Another reason is the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

The relay panel was well explained on the website, but I had a couple additional questions. I called and left a message and a couple days later I did receive a call back. I took a chance ordering... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The sales team and the tech support are absolutely wonderful to work with. Mike helped my electricians troubleshoot the system and did it with a smile.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Since I never made connections in a control panel of this nature, I was lost in the beginning. However your go to person was very knowledgeable when it came to landing which wires go where. After a fe... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kookwinkel
  2. Business to Business-service
  3. Fabrikant

Geschreven door het bedrijf

Established in 1987, North American Kitchen Solutions is a market leader in designing and manufacturing commercial kitchen ventilation systems and custom-fabricated workspaces for the foodservice industry. Through thoughtful design, engineering, and a variety of proprietary leading-edge ventilation systems, NAKS is your go-to resource for Makeup Air Hoods, Exhaust Hoods, Concession Hoods, Ventless Hoods, Type 2 Hoods, Fire Suppression Systems, Exhaust & Supply Fans, No-Weld Ductwork, and Purpose-Built Custom Fabrication. When you partner with NAKS, you can expect… Proudly Manufactured in the USA since 1987 – We have production facilities in the Cleveland, OH (2 locations) , Dallas, TX and the Atlanta, GA, areas. With our rapidly expanding operating footprint, we can deliver nationwide. Speed-to-Market – We’ve structured our operations to deliver the fastest lead time in the industry. Don’t let ventilation systems bottleneck your kitchen project. We ship hoods in 5-7 business days, fans in 1-2 business days, and custom fabrication (1-3 piece projects) in 2-3 weeks. Please note that larger and more complex projects may require more time. Service & Support – Our Sales, Support, and Engineering teams will help you throughout every phase of your project. We’ll ensure that you get the appropriate system for your project and that it is compliant. Full-Line Manufacturer – Don’t settle for one-size-fits-all quotes. As a full-line manufacturer of ventilation systems, we’ll help you identify the appropriate system for your project and identify value-engineering opportunities to reduce costs. For shipping, general inquiries and customer service, please contact NAKS Customer Care: Call: 1-800-854-3267 (Monday – Friday 8:00am – 6:00pm EST, Saturday 9:00am – 2:00pm) Fax: 1-800-854-3267 For sales inquiries or quotes, please contact NAKS Sales: Email: sales@naksinc.com Mailing Address: NAKS, Inc., 172 Reaser Ct, Elyria, OH 44035 For website related comments or advertising, please contact the NAKS Webmaster: Email: webmaster@naksinc.com ALL Exhaust Hood Systems are Guaranteed to pass all state and local codes. ALL NAKS® Commercial Exhaust Hood Systems are constructed in the USA from Heavy Gauge Steel and built to NSF and NFPA 96 Standards, are ETL Listed and comply with UL710 Hood Standards. NAKS® offers a full line of the finest Exhaust Hood Systems and Custom Fabrication with the industry’s longest lasting and most energy efficient insulation.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 60% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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Beoordeeld met 1 van de 5 sterren

Item missing, no customer service

The speed of when I receive my order was good . But I had a missing item. I called and no answer and try to use the chat no one available. Is like customer service non existent.

7 april 2026
Beoordeeld met 5 van de 5 sterren

Great Customer Service

Tanya Santana is one of the best sales account managers I work with.

16 april 2026
Logo North American Kitchen Solutions, Inc.

Antwoord van North American Kitchen Solutions, Inc.

Thank you for your feedback! HoodMart and NAKS appreciate your business and look forward to working with you again.

Beoordeeld met 4 van de 5 sterren

Other than not receiving emails when I…

Other than not receiving emails when I thought that I should it has been a good experience.

15 april 2026
Logo North American Kitchen Solutions, Inc.

Antwoord van North American Kitchen Solutions, Inc.

Thank you for your feedback. Our apologies for any miscommunication. If there is anything specific we can assist with please talk with our customer service team or your sales rep. We're here to help and always try to improve. HoodMart and NAKS appreciate your business and look forward to working with you again.

Beoordeeld met 5 van de 5 sterren

Help with the VH 48 ventless Hood

Mike took the time necessary for me to understand the kitchen ventless hood I was installing. Very professional and knowledgeable.

15 april 2026
Review zonder uitnodiging
Logo North American Kitchen Solutions, Inc.

Antwoord van North American Kitchen Solutions, Inc.

Thank you for your feedback! HoodMart and NAKS appreciate your business and look forward to working with you again.

Beoordeeld met 5 van de 5 sterren

The sales team and the tech support are…

The sales team and the tech support are absolutely wonderful to work with. Mike helped my electricians troubleshoot the system and did it with a smile.

9 april 2026
Review zonder uitnodiging
Logo North American Kitchen Solutions, Inc.

Antwoord van North American Kitchen Solutions, Inc.

Thank you for your feedback! HoodMart and NAKS appreciate your business and look forward to working with you again.

Beoordeeld met 5 van de 5 sterren
Logo North American Kitchen Solutions, Inc.

Antwoord van North American Kitchen Solutions, Inc.

Thank you for your feedback! HoodMart and NAKS appreciate your business and look forward to working with you again.

Beoordeeld met 5 van de 5 sterren

very friendly

very friendly and answered all my questions

8 april 2026
Logo North American Kitchen Solutions, Inc.

Antwoord van North American Kitchen Solutions, Inc.

Thank you for your feedback! HoodMart and NAKS appreciate your business and look forward to working with you again.

Beoordeeld met 5 van de 5 sterren

Rodger is great

Rodger is great! We have been working with him for years! Customer Service is Number 1!!

6 april 2026
Logo North American Kitchen Solutions, Inc.

Antwoord van North American Kitchen Solutions, Inc.

Thank you for your feedback! HoodMart and NAKS appreciate your business and look forward to working with you again.

Beoordeeld met 3 van de 5 sterren

Expensive shipping

Expensive shipping. No break unless you purchase a complete set/unit

6 april 2026
Logo North American Kitchen Solutions, Inc.

Antwoord van North American Kitchen Solutions, Inc.

Thank you for the time you took to post a review. We understand your frustration and apologize for any inconvenience. We are continuously working on ways to improve, unfortunately there is very little room with freight costs. Thank you for choosing HoodMart and NAKS. We hope for the opportunity to work with you in the future.

Beoordeeld met 5 van de 5 sterren

Great Customer Service

Easy to work with. Prompt response

30 maart 2026
Logo North American Kitchen Solutions, Inc.

Antwoord van North American Kitchen Solutions, Inc.

Thank you for your feedback! HoodMart and NAKS appreciate your business and look forward to working with you again.

Beoordeeld met 5 van de 5 sterren

Awesome job I’m happy

Awesome job I’m happy

31 maart 2026
Logo North American Kitchen Solutions, Inc.

Antwoord van North American Kitchen Solutions, Inc.

Thank you for your feedback! HoodMart and NAKS appreciate your business and look forward to working with you again.

Beoordeeld met 5 van de 5 sterren

For respectful people explained…

For respectful people explained everything in and out best prices Around thank you for the help and walking me thru everything

26 maart 2026
Logo North American Kitchen Solutions, Inc.

Antwoord van North American Kitchen Solutions, Inc.

Thank you for your feedback! HoodMart and NAKS appreciate your business and look forward to working with you again.

Beoordeeld met 5 van de 5 sterren

Judy is AMAZING

Judy is AMAZING! She is always super helpful! Thank you Judy!

27 maart 2026
Logo North American Kitchen Solutions, Inc.

Antwoord van North American Kitchen Solutions, Inc.

Thank you for your feedback! HoodMart and NAKS appreciate your business and look forward to working with you again.

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