I bought the Mulberry Colossal knit cardigan in size M/L (I’m a 12/14). The size is perfect and I love the bottom of the sleeves (they are quite tight and I have small wrists but they will keep me war... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
the finished product looks lovely - feels beautiful but I’ve not tried it on as it is a present for my daughter The only thing I would suggest is slightly more information on when the item would... Toon meer
Bedrijf heeft geantwoord
I am absolutely obsessed with my HM Bruna Colossal Knit cardigan. The cardigan comes beautifully boxed and just unwrapping it was a thrill. It is so weighty and soft I cannot wait to wear it. You c... Toon meer
Bedrijf heeft geantwoord
Hope Macaulay cardigan and vest top,are second to none,quality is absolutely beautiful, my order was quicker than expected which meant it arrived for my birthday, happy me opening the gorgeous packagi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Hope Macaulay, we blend innovation with tradition to create feel-good knitwear that is handcrafted and mindfully made. We proudly celebrate local craftsmanship in our home of Northern Ireland. Hope Macaulay is a family-run, woman-owned contemporary luxury fashion brand, founded by textiles designer Hope Macaulay on the beautiful North Coast of Northern Ireland. Just two years after graduating, Hope Macaulay emerged in 2020 as an inspiring, slow fashion, global brand, hailed by the fashion world as dopamine dressing. What began as Hope knitting alone in her bedroom has expanded into a team of 20 skilled knitters working from home across Northern Ireland, helping keep the traditional cottage industry alive. Hope is best known for her creation of the signature statement piece, the Colossal Knit Cardigan. Unable to find pieces to make from other’s knitting patterns, she developed her own method, just by using her hands. By mastering a unique knitting technique that uses no needles, Hope has trained her knitters to create her designs, her favourites made from sustainably sourced materials like luxury merino wool. Hope’s energetic and surreal designs have been featured in major fashion publications, such as Vogue, GQ, Sports Illustrated, Vanity Fair, and the New York Times, and have adorned celebrities including Gigi Hadid, Naomi Osaka, Jennifer Hudson, Black Pink’s Lisa and Rosalía. Her influence and dedication to mindful, local craftsmanship has also earned her a spot on the prestigious Forbes 30 Under 30 list. Despite the rapid growth and international acclaim, Hope remains dedicated to her roots in Northern Ireland. She continues to support local women by providing them with meaningful work and maintaining a close-knit supply chain. Hope Macaulay is a brand that not only celebrates wearable pieces of art, but also embodies a heartfelt commitment to community and sustainability.
Contactgegevens
233 Loughan Road , BT52 1UD, Coleraine, Verenigd Koninkrijk
- customercare@hopemacaulay.com
- hopemacaulay.com
4,8
Uitstekend
369 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Unwearable After Three Wears.
My experience with a Hope Macaulay cardigan.
After just three wears, the cardigan has become essentially unwearable due to extreme shedding, felting and pilling. Fibres are coming off heavily and transferring onto sofas, clothing, and other people when worn.
I contacted Hope Macaulay and sent photographs showing the condition of the cardigan. I was told the shedding was “minor” and “to be expected” and my request for a refund was refused.
Because the garment deteriorated so quickly and we couldn’t reach a resolution, I have now opened a chargeback with my bank and the matter is currently being reviewed.
I’m including photos here so people can see the level of shedding and felting themselves.
Since this happened, several experienced knitters have also explained to me that garments made from unspun wool roving can be prone to this type of heavy shedding and felting, and that an item made of roving wool is not fit for purpose. Which has been helpful context in understanding what may have happened here.
These gorgeous cardigans are meant to be wearable art for a glossy insta pic. They are not meant to be worn more than once or twice.
Posting my experience so others can make their own informed decisions.
1 maart 2026
Review zonder uitnodiging
Antwoord van Hope Macaulay
Hi there, thank you for your feedback. We’re sorry to hear this.
Some pilling and loose fibre is a natural characteristic of our super chunky knitwear, due to the thick, un-spun wool used. The thicker the piece, the more likely this is to occur, particularly in areas of friction and during the first few wears.
We recommend gently using our Hope Macaulay Knitwear Comb to remove loose fibres and help keep your piece looking its best over time. You can also read our “Mini Hope Macaulay Guide” on our website for more information on care and wear.
If you’d like, we’re always happy to assist further via email.
Hope Macaulay Team 💌
Truly stunning
Truly stunning, one in a kind cardigan, customer service exceptional, what slow fashion is all about!
27 februari 2026
Antwoord van Hope Macaulay
Hi there, thank you so much!
So glad you love your cardigan and had a great experience. It means a lot that you appreciate our slow fashion approach!
Hope Macaulay Team 💌
Great Service and beautiful item I just…
Great Service and beautiful item I just love ❤️ my cardigan
26 februari 2026
Antwoord van Hope Macaulay
Hi there, thank you so much!
So glad you love your cardigan and had a great experience
Hope Macaulay Team 💌
Amazing knitwear
Amazing knitwear. Love my cardigan. Ordering is super easy. Wait time was accurate. Delivered with care and packaging was beautiful.
Will definitely order again. Amazing all round.
Thank you.
26 februari 2026
Antwoord van Hope Macaulay
Hi there, thank you so much!
So happy you love your cardigan and had a great experience from start to finish. If you need any help on your next order just let us know!
Hope Macaulay Team 💌
Excellent quality
Excellent quality, obviously took a while to come but was in the expected time. Absolutely stunning, so many lovely compliments. Packaged lovely and personal
25 februari 2026
Antwoord van Hope Macaulay
Hi there, thank you so much!
So glad you love your piece and that it arrived as expected and even better to hear all the compliments
Hope Macaulay Team 💌
DO NOT PURCHASE IF US CUSTOMER
DO NOT PURCHASE IF US CUSTOMER! I purchased the colossal knit cardigan in size small. I had to pay $100 import fee to receive the item. When I received it, I didn't like how the sweater's seams were so bulky on the side. I couldn't comfortably have my arms at my sides. This began the saga of trying to return the sweater. I asked the company how to return the sweater and followed their instructions to the letter! Then I was hit with ANOTHER import fee to return the sweater! I have spent over $300 on import fees and return shipping and the company has been 0 help. I finally got my refund for the sweater but I should have just kept it because it cost me $300 to return it!
11 maart 2026
Review zonder uitnodiging
Antwoord van Hope Macaulay
Hi there, thank you for your feedback
We’re really sorry to hear about your experience and how frustrating this has been. Import fees are set by local customs and are outlined on our website and at checkout, but we completely understand how disappointing this can feel
Hope Macaulay Team 💌
Beautiful and on time
Regular updates on delivery even with there extra workload.
The pieces I ordered are wonderful and so much heavier and thicker than I expected.
3 maart 2026
Antwoord van Hope Macaulay
Hi there, thank you so much!
So glad you found the updates helpful, especially during a busy time, and that you love your pieces
Hope Macaulay Team 💌
Fantastic service
A great product that brought a beautiful smile to my wife’s face. A very helpful company that saved my blushes when I ordered the wrong size. An excellent service from start to finish.
3 maart 2026
Antwoord van Hope Macaulay
Hi there, thank you so much!
We’re so glad it brought a smile to your wife’s face and that we could help with the sizing. So pleased everything worked out
Hope Macaulay Team 💌
Antwoord van Hope Macaulay
Hi there, thank you so much!
So glad you’re happy with the delivery and your jumper
Hope Macaulay Team 💌
The colours in my cardigan are simply…
The colours in my cardigan are simply exquisite and well worth waiting for
26 februari 2026
Antwoord van Hope Macaulay
Hi there, thank you so much!
So glad you love the colours and that it was worth the wait
Hope Macaulay Team 💌
Antwoord van Hope Macaulay
Thank you so much for your lovely review! :)
Superb quality product
Superb quality product
Delivered with care and in exactly the time frame quoted
26 februari 2026
Antwoord van Hope Macaulay
Hi there, thank you so much!
So glad you’re happy with the quality and that everything arrived on time
Hope Macaulay Team 💌
Antwoord van Hope Macaulay
Hi there, thank you so much for your review!
This means so much to us. We’re so grateful for your support
Hope Macaulay Team 💌
Antwoord van Hope Macaulay
Thank you for your lovely review :)
Amazing quality
Amazing quality - beyond expectations.
Would not hesitate to recommend Hope Macaulay for uniqueness and excellence.
25 februari 2026
Antwoord van Hope Macaulay
Hi there, thank you so much!
We’re so glad you love the quality and uniqueness. It really means a lot!
Hope Macaulay Team 💌
Beautiful cardigan and wonderful service
Beautiful cardigan was very lucky I managed to get mine whilst it was only 6 weeks waiting list!!!
Love the tracker to keep me updated and the timing was perfect and as advised.
The cardigan is beautifully made, gorgeous on and I am now wishing the cold spell would return!!
25 februari 2026
Antwoord van Hope Macaulay
Hi there, thank you so much!
So happy to hear the updates were helpful and that your cardigan arrived right on time. Enjoy every wear (even if you’re waiting on the cold again!)
Hope Macaulay Team 💌
Beautiful chunky knit cardi
Incredible unusual hand knitted gorgeous cardigan, I'm bowled over how lovely it is and the mega chunky knit is just amazing! Worth every penny, practical as well as beautiful!
25 februari 2026
Antwoord van Hope Macaulay
Hi there, thank you so much!
We’re so happy to hear how much you love your cardigan. It means the world to us!
Hope Macaulay Team 💌
Great advice re sizing when placing…
Great advice re sizing when placing order. Arrived beautifully packaged.
It’s very comfortable and looks fabulous. An investment piece !
25 februari 2026
Antwoord van Hope Macaulay
Hi there, thank you so much!
So glad the sizing advice helped and that you love your piece
Hope Macaulay Team 💌
I love the cardigan I purchased from…
I love the cardigan I purchased from Hope Macaulay but there was no "customer service" I placed my order I received a standard email to notify me of my order, and that was it apart from the generic sales advert emails, I was not sent an email (yes I checked spam) to notify me my order had been dispatched......
5 februari 2026
Antwoord van Hope Macaulay
Hi there,
Thank you for your feedback. We’re really glad to hear you love your cardigan. We’re sorry your communication experience wasn’t as smooth as it should have been. Dispatch notifications are sent automatically, but we understand how frustrating it is if one isn’t received.
We’ve recently introduced individual updates for customers when orders are running late to improve communication going forward. Please feel free to contact our team directly if you’d like us to look into your order.
Best,
Hope Macaulay Team 💌
What a beautifully made cardigan
What a beautifully made cardigan. I absolutely love it.
6 februari 2026
Antwoord van Hope Macaulay
Hi there,
Thank you so much - we’re so happy to hear you love your cardigan!
Best,
Hope Macaulay Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.