Thank you for sharing your feedback. We want to provide a clear and accurate outline of what has actually taken place with this project.
You signed up with us on October 17 for a website that would combine three branches of your business into one platform. The project included an informational website, an e-commerce section, and a basic booking system.
Within forty-eight hours of the introductory conversation with the project manager, our team delivered the first design and reviewed it with you on a call. You approved the design and confirmed that we should proceed.
During that same call, you explained several difficulties you were facing in your business operations. Our production lead shared a possible custom solution because you brought up those problems and asked how they could be resolved. This suggestion was not required to complete your website, and it was not presented as a condition. The conversation unfortunately took a turn, but we still continued building the site exactly as originally planned.
We completed the entire website and prepared to integrate the booking features and payment processing. This stage requires moving the project from our development server to a live hosting server. When you asked about hosting costs, we honored the rate you mentioned from your initial conversation, which was fifteen dollars per month. We also offered additional discounted plans to help you feel comfortable moving forward. All offers were declined.
You then asked to use a different hosting provider of your choice. We agreed and provided the technical requirements you would need when purchasing your hosting plan. Before transferring the site, we asked for a simple acknowledgment that our company cannot be responsible for issues that occur on a server we do not own or control. This is the standard process for every project we transfer to an external host.
You declined to sign the acknowledgment and said that we must take responsibility for anything that might happen on your third-party host. We cannot do this because we would have no control over the server environment, security, or maintenance. That is the only reason the transfer has not been completed.
For clarity, the full website has already been designed and developed, and all work covered by your initial payment is complete. The only remaining step is transferring the files to a live hosting server. We are prepared to complete that transfer as soon as you choose a hosting option and confirm that we cannot take responsibility for issues that may occur on a third-party server outside our control.
We remain fully prepared to hand over your completed website as soon as these last steps are confirmed.
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We appreciate your follow up, and we want to address the new concerns you have added.
you did provide your hosting details, and we confirmed we can transfer your website there. The only reason the transfer hasn’t happened is because you declined the standard handover acknowledgment required when a project moves to a third party server. It simply states we can’t be responsible for issues on a host we do not control.
Your website has been fully designed, developed, and approved, so the money-back guarantee no longer applies once the service has been delivered. The site is complete and ready for transfer at any time. As soon as you confirm the handover, we will move everything to your hosting right away.
