Hosted Reviews 455

Mis sold broadband and phone services. Promised an engineer would come to set up, no one turned up.
My equipment did not work, sent in pictures as requested etc. Now many weeks later , back with BT Broadband much better but still no phone. They will not port back my number unless I pay an excessive charge...for what ? I did not in anyway receive the service, working products, support or a contact that seems to know what is going on.
This is totally unacceptable, I have returned all equipment myself and now being held to ransom by Hosted. I expect a response from this complaint.

I called today for access to online portals for billing and to change settings for our phone system. Tyler was very helpful, set up the account for me, and talked me through how to make the changes myself in the future with ease. Thank you.

Overcharging was looked at and resolved with email confirmation and a helpful follow-up call thank you very much

Excellent service handled problem with ease.

I honestly don't understand why some people complain about this company. Every time I've contacted Hosted Business, I've received superb service.
This time, I called about our new landline, as I'd set it up but couldn't get it online. Tom was very reassuring, professional, and knowledgeable, and he resolved my issue straight away.
I worked in customer service when I was younger, so I know what good customer service looks like - and this was exactly that. Highly recommended!

Tom Broughton was fantastic. We had issues with the new phone lines today and Tom fixed them straight away. Excellent customer service thank you again for helping.

Absolute rubbish

I was sold on service, price and support.

To date I have had digital telephone lines on two different platforms. None of which have worked properly.
Today, I cannot receive incoming calls.
Guess what, no support today. The company is closed for Easter.
I have spent an inordinate number of hours on calls to Hosted and it's just one problem after another.
Will shortly change telecom provider if they don't get their act together.
Would not recommend

Poor customer service.
Sales managers do not know what they are selling.
Be aware if you are a small business.
Don't get to speak to the same person twice.
I would not use again.
I would not recommend.
Use a more well known company is my advice.

Special Thanks to Ritesh Bhat who helped me resolve my issue. The issue was stuck for past 2 months, where I had kept on calling hosted back and forth, but Ritesh took this task (My issue) yesterday and sorted out by contacting the senior management and responding to me immediately.

I was not expecting a step to step update, but Ritesh personally assured me that he will resolve my issue, which he did.

I hope there are many empolyees like Ritesh Bhat in Hosted.

Luke Gentle explained everything really well and managed to save me some money. Great service.

Formal complaint emailed to Hosted today following an unsolicited sales call from one of their representatives:

I would like to make a formal complaint against one of your sales team.

She called me today and wasted 15 minutes of my time. She had informed me and my colleague who first answered the call that she was calling from Hosted who were working with Openreach to make sure businesses are switching to full fibre. I questioned her several times on whether it was a sales call. She skirted around the question and kept saying ‘we are working with Openreach’. She then proceeded to ask a lot of detailed questions about our current broadband service and provider.

Then 15 minutes in, she starts to ask me personal questions about my professional background. “How long have you been doing this kind of work? Is this a new venture for you?” I did not answer as I said it was irrelevant to the call.

By this point I was getting highly suspicious and while she was talking I searched on the Openreach website and discovered that there are NO PLANS to build full fibre to our property. I knew this from before, because we are in the West End of London and it would cause too much disruption to install full fibre across the board. When I challenged your staff on this, she falsely stated that there were plans to bring full fibre to my area. Why she has information which is not publicly available from Openreach is a mystery to me, and one she couldn’t herself explain.

At that point I terminated the call and gave her all the reasons above. I informed her that I would be making a formal complaint about her. Firstly that she gave me false information, never directly answered my question about whether she was trying to sell me something, and then asked me inappropriate personal questions.

This complaint will also be posted on Trust Pilot.

Ritesh was great, very helpful and sorted out my enquiries.

absolutely useless. customer service is diabolical. never contact you when they say they will. keep swapping and changing our services then billing us for stuff we havent had. totally incompetant. will never recommend these cowbpys to anyone
only have 1 star as you cannot give 0

their comment states they have been in touch, but the fact is they call to say they want to help then say they will call back and never do. issues remain unresolved since November 2025

I delt with Courtney Benham from TRUSTED, She was very polite and Professional, and was very helpful in getting the outcome of my issues to how I wanted. I am very Happy with the outcome.
Rob Senior.

Clear and helpful communication and willingness to provide good service

We urgently needed technical support and Tom called me within 15 mins of my email. He was professional, knowledgeable and persisted with working out what was wrong with the cables etc. A happy result after a very stressful morning. Office was back up and running. Thank you

Lack of Transparency
When the sales representatives contacted me, they failed to disclose the length of the contract, leaving me tied into a 60‑month agreement without my knowledge.

It then took three weeks for them to set up the broadband and telephone services, yet I was billed during this period despite not receiving the services.

Both the service delivery and customer support have been extremely poor.
I am now seriously considering raising this with Ofcom to understand my consumer rights.

Small businesses deserve better protection from companies that operate in this way. Providers should be required to clearly inform potential customers about contract lengths and any hidden charges before any agreement is made.

A pleasure to deal with a good, helpful person with no delays in answering my call and resolving any problems quickly.

Courtney was lovely and extremely helpful throughout the process

STAY AWAY!! Poor English , don't respond to emails. 2 months after install and I don't have access to my service.