Houseofkoyomi Reviews 

ease of ordering and excellent choice of wares

--- Update ---
HoK have now got back to me with an acceptable resolution and explanation as to what has gone wrong. They have assured me that this was a very unusual case, so don't be deterred. I have updated my review score accordingly.

--- Original review ---
The product is lovely and great quality.

However, the aftercare has been diabolical. I received a customs charge from FedEx shortly after receiving the canvases I had ordered because House Of Koyomi incorrectly filled in their customs forms. On the HoK website it states there will be "no customs duties or surprise fees" for UK customers (where I am based). This is a lie! It has been nearly a month and several hours of my personal time trying to get a resolution to this issue with both Koyomi and FedEx and there is currently no end in sight. Response times from Koyomi have been poor and I have had to repeatedly chase them for updates after periods of silence lasting a week at a time. At this rate I will need to pay the nearly GBP30 out of my own pocket or I will be subject to debt collection proceedings from FedEx. Entirely unacceptable for what amounts to an administrative error.

Think carefully before using this company, you have been warned.

My pieces always arrive in impeccable condition. I usually order canvas and the high quality and craftsmanship are outstanding. Their customer service team is very prompt and attentive. Highly recommend decorating your home or office with House of Koyomi!

I reached out with concerns about delivery. They responded quickly and reassuring. Not only did I receive my prints, but they were GORGEOUS. Super proud and will order more when we move.

Order that beautiful print. It's worth every dollar.

High quality and very beautiful posters. Just ordered another one.

The web site was easy to use, the customer service was prompt and helpful, and the product was beautiful.

After a failed shopping attempt, hok sent the item again and it was perfectly delivered in good time

Very nice art overall. Ordered "true nature", size was L. Not disappointed with the sharpness at all. Quality of the material seems very good (canvas). Shipping took a bit, but not too long at all (about 1 or 2 weeks). It's all made per order, so it makes sense it takes a bit of time. Price is acceptable, although I didn't order the art work with a frame. This makes it obviously more expensive.

Amazing artwork to choose from and easy to order

Great selection, good quality, fast shipping and frequent sales.

This online shopping website is truly excellent. The shipment was prompt, the quality of the products is remarkable, and the customer support was very helpful, making the ordering process seamless. I highly recommend it.

Just received my order from House of Koyomi. Expertly packaged and looks superb when hung on the wall. The customer service I received from this company was excellent and I would have no problem recommending this company.

Brynn Welch...Stafford...UK.

Placed an order on 8/14. They charged my card but never processed the order. They haven’t responded to multiple emails.

Quality of the product is good and the delivery service was fast and clear.
I was in contact with Celeste about swapping poster size and the support they offered was great! Will definitely order again.

I ordered a painting that unfortunately never arrived. I contacted with Celeste and was very impressed with how quickly and professionally they handled the situation. They kindly sent me a replacement painting completely free of charge. Excellent customer service and highly recommended!

Rens

It spoke to me as I have a black cat. It’s simple but striking.

Lovely options, easy to purchase.

Great, both quality and customer service