House of Marley UK Reviews 

Its hard to put into words just how bad this company is on every level. The word 'scam' gets thrown around very easily in this day and age, but this is truly as close as you can get to being a scam whilst actually not breaking the law.

I received a turntable and speakers as a gift from my wife for Christmas. My initial thoughts were 'terrible quality materials and build' but smiled along anyway. Couldnt get any sound out of speakers, didnt seem to want to connect. Sent back. Received replacements some after weeks of wrangling by email. Managed to connect but then realised there was an issue with the stylus not being fitted to turntable properly. Returned item. Received replacement nearly two months later. Works, but sound quality is awful and as I said the build and materials are flimsy and feels cheap.

What I havent yet mentioned is the terrible customer service around those issues. They only communicate by email. They take weeks to respond (when they do). They will ask you to jump through hoops (record videos, fill out forms, prove your ID) before they will accept an issue. And they will flatly refuse any request for refund siting the period of a month from purchase. Great, probably why they take weeks to respond to your emails - so they can then say its outside the refund timeline. Very calculated, very deliberate.

To summarise, this is a great example of how social media advertising can fool anyone. Very slick, but completely style over substance. The claims on environmental qualities are odd at best (how many turntables do YOU throw away a year??) and is just an excuse to use cheap, flimsy materials. Avoid like the plague!

Faulty goods and company have done zero to rectify the situation. They do not honour your warranty and lie to customers. Bob Marley and the collective would be disgusted at the quality and the company ethics. Scammers! Customer service is practically non existent. DO NOT PURCASE HOUSE OF MARLEY GOODS!
You have been warned. Saves ypu learning the hard way.

I keep getting defective products from this brand and the companion app isn’t even available in this country. Why is this product even for sale here if it’s not properly supported or working half the time?

I brought a stir it up lux with wifi speakers, it looks great with the Bamboo wood finish deck and speakers but connecting the speakers to the deck and each other is a bit of a pain, and to be completly honest the sound quality is quite poor, I am disapointed I wanted something in this price range that looked good and sounded ok, but I will be replacing it as the sound is so poor. I did contact House of Marley customer support but they were of no help after I compiled a ton of information for them.

If I could give 0 stars I would. The headphones I bought don't even turn on. 80 dollars for a piece of scrap. Straight into the trash, I let them keep the money since they clearly need it for their company to stay afloat. Fuckk house of Marley. Go to skull candy.

I've been using their products since 2019. I had their larger speaker, ear buds x2, and their mini speaker. The large speaker has just started having issues re-charging after 6 years.

I reached out to the customer support for a new battery who (whilst taking a while) offered me a new speaker at a reduced rate, over a battery replacement.

I've always been happy and impressed by this brand and their ethos. Much more ethical and personal than other large brands like Sony.

the last two orders, both pairs of earplugs have arrived completely non‑functional straight out of the box.
The first time we assumed it was a one‑off fault, but it’s now obvious this company is unreliable.

These replacements were ordered after another set broke only a few months after purchase, so this is now a repeated pattern of poor quality.

Their customer service has also been disappointing. Both their social media and email support have been completely unresponsive, despite multiple messages sent over several days.

Ich habe für 200€ in ears (redemption) mit Ladegerät gekauft. Da hat einfach irgendwann der linke Kopfhörer nicht mehr funktioniert. Sie sagten es gibt kein Geld zurück, keine Reparatu und keinen Ersatz obwohl sie welche hatten (Begründung der DE Store hat keine mehr und nichts mit dem EN Store zu tun die welche gehabt hätten). Ich kann mir nur andere raussuchen. Gibt nur keine in der Preisklasse also habe ich nach Monaten hin und her Geschreibe, 2x Champion genommen. Beide Ladecases der Champion sind aber kaputt (laden die Kopfhörer nicht). Jetzt kommt die Nachricht die Garantie ist abgelaufen und als Geste des guten Willens bekomme ich einen Gutschein mit 30%.
Nie wieder! Kopfhörer cool (wenn nicht kaputt) Service absolut fürn ar*^!

Was gifted a turntable with speakers for Christmas, the lid was broken, took about 3 weeks of emailing for them to ask us to return the item so they can send a replacement unit. Returned the item, no emails, weeks went by, no follow up on return, then I came home one day and one was on our doorstep, no notification of shipping, no tracking.
Opened this one and seemed OK, however the main turntable mechanism is so wobbly and loose. Cannot listen to anything that holds a, note for too long as the sound wobbles. Visibly the deck is all over the place, I assume there is a, problem with the belt. Again emails take forever and the offered another replacement, not a refund. I don't like how this company treats it's customers and makes everything do long winded. Overall, not a great item for the price, poor service, poor communication. Avoid if you can, there are other companies that would appreciate your money.

Nach nur fünf Jahren werden die Ohrpolsterbezüge sowie der Bezug des Kopfhörerbügels rissig und spröde
und leider gibt es keine Ersatzbezüge was absolut schwach ist, schlechte billige Qualität

It's a real shame as the product looks good but the customer service is non existent which is a big red flag. Details are missing on the descriptions and they are impossible to get hold of. I would not recommend them.

I'm not sure what's going on but how can every pair of champion earbuds have one that never charged. The left ear bud been on charge 36 hours last 5 mins

AVOID this company, faulty speakers and trying to get a response from them never mind an exchange or refund is impossible they just do not respond to you. PLEASE do not waste your money.
I wish I had read these reviews before ordering.

AVOID AT ALL COSTS
Terrible Customer Service.
Returned a faulty item, and despite sending proof of delivery they said it hasn't turned up and are not replying to emails.

Bought my son an all in one record player for Christmas.
Set it up as per instructions and no sound from the built in speakers. I could stream via Bluetooth and get good sound which proved there was an internal issue. I also noted a very wobbly turntable.
I emailed customer services (who are as much use as a chocolate teapot) and they sent me a list of things to try or to check, none of which were relevant to my model. Then I had to send a video of the issue and the relevant model info. Finally I got an email asking if I wanted a replacement etc. I asked for a refund and the return details.
I sent the item off, saw that it had been delivered but no confirmation. I emailed twice to ask for confirmation of delivery, in the final email I quoted their returns policy at them and within 30 minutes my refund was sorted but no apology, just a generic “order cancelled refund issued” sent from a different email address which I found in my spam.
Each email took about 4-7 days to get a response! Shocking customer service.

I was gifted a House of Marley record player for my birthday in April. Everything seemed fine at first, but by October it started playing records slowly (and no, this had nothing to do with the speed settings).

I contacted customer service and was met with an extremely frustrating process. Responses took at least three days each time, every reply came from a different person, and I had to repeatedly explain the issue. I was asked to provide video evidence, which I did, and was then told to return the record player.

Because the product was over six months old, I was required to pay out of pocket to return a clearly faulty item. House of Marley received the record player on 9th December. It is now 26th January, and I have heard absolutely nothing about a repair, replacement, or refund.

When I chase them, I only receive vague apologies for the delay. The last email I received was a generic “Merry Christmas” message, which makes it obvious they are sending out blanket responses rather than actually dealing with my case.

At this point, I’ve had no choice but to buy a new record player from another brand. I genuinely don’t believe House of Marley has any intention of resolving this issue. They are currently holding my property with no communication or resolution, which feels completely unacceptable.

Very disappointing customer service and warranty support. I would not recommend purchasing from House of Marley.

Arrived damaged. Tried to call and contact customer service but just got run around and ignored. Lucky i paid through paypal and was able to get money back. BEWARE!!!!!

Broken product arrived 4 weeks ago. Emailed 5+ times and one reply asking for information I'd already sent and then no reply again. Annoying... Still hoping they reply asap, but feeling less confident every week that we will get tour money back at all.

Took forever to get a response regarding a faulty revolution turntable. Item arrived with the low quality plastic hinge broken.

After chasing a response several times over email, they eventually came back to me and said they don’t have spare parts. The hinge is affixed with two screws and could be an easy fix, but this company couldn’t be bothered to do the bare minimum. Non-existent customer service.

The only consistency here is that the service was as bad as the product.

Update: I continued to push this only to be met with sarcastic and passive aggressive responses. When I told them I was resolving the issue with the retailer they straight up stopped responding. Laughable.

AVOID this scam company. Sent me a defective vinyl player with the turntable wobbling up and down making a scraping noise while playing a record. Customer services refuse to replace as the player is now out of stock for 3 months, no refund given and apparently as there is music coming out the player is "fine"!! Never mind the damage it will do to records. Really disappointed as this was my teen daughters Christmas gift. Shocking company and wish I had looked at the other reviews before buying, I just trusted the brand name. Now seeking a refund through my bank. Just to add, they have disabled negative reviews on their website - likely to make sure reviews like mine aren't seen