Housing Hand Reviews 

1.690
TrustScore 4 uit 5

3,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Yusuf Islam made the whole Housing Hand guarantor process smooth from start to finish. He kept me updated at every stage, answered my questions quickly, and helped sort out the paperwork with my accom... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Christina has been assisting me since the 22nd and has been of absolute quality — super proactive, patient, and brilliant at getting my application and portal issues sorted out. While a phone inter... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I was completing my Application form until it got to Verify, there it asked for the details of someone who could verify my ID. When I read the Terms they are actually asking for somone to pay the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My family and I are moving to the UK for the first time and were unfamiliar with the renting system. Luckily Housing Hand has been helpful, especially Yusuf, who proceeded our applications promptly. T... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Alternatieve financiële diensten

Geschreven door het bedrijf

At Housing Hand, we understand that finding and securing a home can sometimes feel complicated and stressful, especially when navigating unfamiliar rental requirements or lacking a qualifying UK-based guarantor. We exist to make renting easier, safer, and fairer for everyone involved. By acting as your trusted, professional rent guarantor, we help remove these traditional barriers so that students, working professionals, and international renters can secure the home they want with complete peace of mind. Over the years, our experience has helped us spot potential rental issues early and resolve them quickly. We work closely with a vast network of accommodation providers, landlords, and university partners to streamline the rental journey and reduce risk across the board. Whether you need help securing a shared tenancy, setting up a rent guarantor, or organizing deposit cover, we stand alongside you from start to home. We share our knowledge in a grounded, accessible way—ensuring our international audience always gets clear guidance without the confusing legal jargon. Our team is deeply committed to offering steady, reassuring support at every step of your journey. When you apply with us, we keep the entire process simple, transparent, and active, keeping you fully informed of your next steps as soon as they are approved. We put people first, always, because we believe everyone deserves a straightforward, supported path to their new home.


Contactgegevens

Get pre-approved for a UK Guarantor.

Simplify your accommodation search and stand out to landlords.

3,9

Goed

TrustScore 4 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 95% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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3,9

Alle reviews

(1.690)

98 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Unmatchable & quick support

Dani helped me a lot for all the requirements i need and quickly made the necessary arrangements. Even though i had difficulties making the payment but she was super supportive and helpful.

21 augustus 2024
Review zonder uitnodiging
Logo Housing Hand

Antwoord van Housing Hand

Thank you for your feedback Adharv! We are really pleased you had such a positive experience!!

Beoordeeld met 5 van de 5 sterren

Housing Hand and more particularly Dani…

Housing Hand and more particularly Dani have been extremely helpful and patient.
They have had the patience to stand my thousand calls with thousand questions.
They are great and supportive.
I could not recommend more!

20 augustus 2024
Review zonder uitnodiging
Logo Housing Hand

Antwoord van Housing Hand

Thank you for your feedback Jonathan! We are really pleased you had such a positive experience!!

Beoordeeld met 5 van de 5 sterren

Great communication

Great communication, replies are prompt. Very helpful in every aspect of my renewal from letting me know what was left to upload to a simple email confirming everything has gone through.

16 augustus 2024
Review zonder uitnodiging
Logo Housing Hand

Antwoord van Housing Hand

Thank you for your feedback Chris! We are really pleased you had such a positive experience!!

Beoordeeld met 5 van de 5 sterren

Simple, Quick, and Affordable

The support staff was very helpful, the application process was quick, and the monthly payment setup is very convenient for international students. The only issue was in experiencing a technical issue with their site in which I had to email information rather than enter it into the online application.

14 augustus 2024
Review zonder uitnodiging
Logo Housing Hand

Antwoord van Housing Hand

Thank you for your feedback W Fimbulvetr! We are really pleased you had such a positive experience!!

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Nuno Santos has been amazing every time we have been in contact, the most helpful and informative anyone could be.

13 augustus 2024
Review zonder uitnodiging
Logo Housing Hand

Antwoord van Housing Hand

Thank you for your feedback Jasmin! We are really pleased you had such a positive experience!!

Beoordeeld met 5 van de 5 sterren

Dani was incredibly helpful.

Dani was incredibly helpful and responsive throughout our interactions. She addressed all my queries promptly and went above and beyond to ensure I have a smooth experience with HousingHand . Her professionalism and efficiency made the process smooth and stress-free.

9 augustus 2024
Review zonder uitnodiging
Logo Housing Hand

Antwoord van Housing Hand

Thank you for your feedback Abhishek! We are really pleased you had such a positive experience!!

Beoordeeld met 5 van de 5 sterren

Dani Smith was an outstanding employee

Dani Smith was an outstanding employee, she was incredibly helpful to me.

9 augustus 2024
Review zonder uitnodiging
Logo Housing Hand

Antwoord van Housing Hand

Thank you for your feedback Aram! We are really pleased you had such a positive experience!!

Beoordeeld met 5 van de 5 sterren

Polite, Patient, and Supportive

They were wonderful. They were patient and didn't make me rush when I was having trouble.

9 augustus 2024
Review zonder uitnodiging
Logo Housing Hand

Antwoord van Housing Hand

Thank you for your feedback V S Amitesh! We are really pleased you had such a positive experience!!

Beoordeeld met 3 van de 5 sterren

Great option for international students…

Great option for international students who need a UK based guarantor. Filling out the application online was simple enough (personal info, co-signor verification, proof of studies, etc.) however communication with the property landlord could be clearer and streamlined--making it clearer best way to contact (email or phone) and describing next steps. There was a lot of needing to manage connecting the landlord with the account manager or contract office. I think a project manager might be helpful for HH's different teams. Also the final agreement process needs more transparency--who signs what, what is required vs. optional (for example, HH has their own agreement template they provided at the very end before their signatory, but the landlord already wrote up an agreement and got signatures from the beginning so this would add more work---this should be explained early in the process). Project management could have saved HH's staff time and prevented miscommunication/redoing work.

7 augustus 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Unreliable

Unreliable, unreachable, unresponsive as a company promising to help students. I swear to god I would not use them if for the fact this is the only choice.

5 augustus 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

I applied for guarantor

I applied for guarantor, and I completed all the process but housing hand again started my process for application and it takes so much time. Please do application Fast and quick.

1 augustus 2024
Review zonder uitnodiging
Logo Housing Hand

Antwoord van Housing Hand

Hi! We are sorry you encountered delays and have reached out to you to understand your case, as you haven't identified yourself in the review. It's our busiest time of the year and our service levels are normally 7 days to turnaround applications at this time, though we are currently averaging 3 days at the moment, with many completing on the same day, so would be good to understand what you experienced when applying.

Beoordeeld met 5 van de 5 sterren

Excellent customer care

The process is quick and easy and when I ran into a problem I was quickly linked with a very helpful representative dani smith she was very helpful and kind the problem was quickly fixed and my application accepted I would highly recommend this service.

30 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fast service

Fast and easy service

25 juli 2024
Review zonder uitnodiging
Logo Housing Hand

Antwoord van Housing Hand

Thank you for your feedback Aziz! We are really pleased you had such a positive experience!!

Beoordeeld met 5 van de 5 sterren

Professional and high quality customer service💯

they were very efficient and responsive.
I’m extremely happy with the high customer service that was provided.
They made everything easy and simple.

Thank you Dani Smith.

24 juli 2024
Review zonder uitnodiging
Logo Housing Hand

Antwoord van Housing Hand

Thank you for your feedback Mohammed! We are really pleased you had such a positive experience!!

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