HPC Laser Reviews 

What can I say but HPC are absolutely fantastic!!

I first encountered HPC at a trade show at the NEC last year and ever since I'd wanted to purchase one and I found a really nice second hand one a few weeks ago in Yorkshire (and I live in the Scottish Highlands) but not only did HPC agree to pick it up from the seller but then delivered it to us, installed it, serviced it and updated the controller and to top it, Stan gave us some really good training on it to.

Without this service I wouldn't have been able to afford a new laser, but with the help of HPC I now have one and can start building my business around.

One of the reasons I chose HPC over other brands was the customer service, I'd spoken to people on Facebook groups and forums and nobody had a bad word to say about HPC.

I should also point out that before I made the purchase, HPC allowed me to visit their warehouse and chat with one of the engineers who also showed us how it worked and what it could do, he was also really good, he was honest with everything we asked, no hard sell or tried to push you onto a more expensive machine, just good solid, friendly advice.

So thanks HPC I look forward to using my machine now and really push on!!

Fantastic support with the servicing of our laser cutter, and instillation and training with our new cutter.

We have had fantastic customer service through the whole process - from initial enquiry, actual sales, delivery, installation and 2 hours of training.
When we first started our search for a new Laser Cutter and Fume Extractor, Keith answered all of our (many!) questions promptly - his knowledge about the products definitely helped us into making our purchase.
We were very impressed by HPC's lifetime offer of telephone and email technical support - it's reassuring to know that they're only a phone call away should we need help or advice.
The delivery and installation went ahead very smoothly - our Engineer was on time, polite and super helpful/patient whilst delivering the training.
Can't recommend them more highly!

HPC Laser's engineer came by for our annual service, and I gotta say, they nailed it! Professional, efficient, and friendly, they had our machine purring like a kitten in no time. It's reassuring to know our equipment is in good hands. Highly recommend their service!

HPC were amazing from start to finish. They were very helpful in sorting out exactly what I wanted and kept me informed about the delivery and installing the machine. The technician was very helpful and demonstrated everything we asked about and was very informative.

I called up for software support with a very old laser cutter and the response was instant and helped me get it all working again. No matter than they would probably rather I bought a more up-to-date machine, HPC are always willing to support. Very impressed. More companies need to remember that this is what 'service' looks like!

Roman was amazing very helpful and did a great job replacing our laser tube and getting the laser back up running like new. Thanks

I've bought two lasers new from HPC, but recently I also picked up a second-hand one from a local business. When I had trouble with it, HPC were very happy to give me advice about its repair, even though I hadn't bought it directly from them. 10/10 for being decent chaps!

Their machines they aren't the cheapest, and there's a reason for this - their technical support.

If you want a machine to rely on, in the long term that means having knowledgable support, available spare parts and, if you're not confident to fix it yourself, speedy servicing. That's what HPC provide.

Very helpful engineer, fixed the machine serviced it and tought me how to fix it next time. Thank you

Great service, especially the installation and training from Roman!

Good Customer service and also thank to the engineer Roman, his knowledge, expertise and patience were good attributes from himself and for HPC staff.

Roman explained the whole set up process exceptionally well, everyone was trained and understood the process.

Stan fixed the issue very quickly and showed me how to properly maintain the machine. The report was sent the next day which was perfect.

Thanks so much to HPC Laser for all your help. Your engineer, Gareth, did a great job on the service and we received the report literally the next day.

HPC team is always there to offer help and advice. The admin team took us newbies through the process of booking a first service. Gareth our engineer arrived on time provided us with some excellent advice and tips. This was his last call of the day but we never felt that he was in a rush to go.

Their new booking system makes it very easy to book in a service. They respond very quickly and politely. My engineer was very nice and informative with questions I had. He was very efficient and got both our laser machines done very quickly.

Freddie the technician was very friendly, knowledgeable, and patient with us while we were conducting servicing and upgrades during a busy production period. He was punctual, professional and flexible with our less-than-ideal setup.

HPC customer service has also been great. We had quotes revised multiple times, and these changes came in a timely manner.

First class Service. Engineer was very professional

The engineer really knew what he was doing. He is clearly a skilled man, who has made our laser cutter, 10 years old now, like new.