hpi check  Reviews 

Hpi don't honour their guarantee. Car shown as clear when i bought it later shown 11 months later as a Cat S write off. The date the car was written off by the insurance company was prior to my original clear HPi check. HPi refused to compensate me under their guarantee

Still the best in the market

HPI free valuation service is amazing.
I have been looking at purchasing a replacement vehicle for several months now the HPI free valuation is invaluable.
Many thanks.

Disgusting! As soon as I realised I was going to be charged £7.99 per month I emailed to cancel but the £7.99 came out anyway! Please note my contract is CANCELLED & I want my money back!!

The worst experience ever.
Used the service on a basic car check tried to read the report you can't because of all the a popups appears signing you up to Apple Music then critical information is hidden until you upgrade from £9.99 with an extra £4.99 absolute Con in my onion. that's my opinion only, unhappy customer!

Rubbish Can’t even log in with correct details

Kleopatra on the Web chat is rude and condescending. The report is a total waste of money and doesn’t provide the service the advertise on their site. Totally scammed out of £20. Lesson learnt.

We had a check done on a car which came back clear so we bought the car thinking it was ok.
We then found out when we came to sell it that the car had a salvage record (Cat U) against it. When we queried this with hpi check they just said "sorry for the inconvenience".
The moral of the story is if you want a *complete* HPI check then go elsewhere (and pay half the price)

Payed for 5 reviews and only got one . Can’t get back onto the site . £32 for one review rip off

Good service

Confusing site, difficult to use

Shocking service car comes up as written off but never been damaged in its life and the team just dont care of this mis information and don't care to investigate it.
Shocking, they have no interest whatsoever

How much a car is really worth before you go and buy it 🤔 💯👌👍

HPI claim to be the best, guarantee you against false or MISSING information. And yet they do not check if your car was previously sold as a salvage car. Not worth the paper it’s written on.

They charge me £9 but haven’t received any information,after emailing them just give me case number to contact customer service,customer service on website not active,completely,they just scammed my money

I would avoid using this companies services. We are a used motorcycle dealership and were using Selera HPI Check to check bikes before buying them into stock. We purchased a used motorbike that passed the HPI check. This bike was in fact a stolen bike and was seized by the police when advertised. It was on the Police National Database for stolen vehicles but not showing on the HPI check. We confirmed, in writing, after the bike was recovered by the police, that the HPI check was still showing as clear.

Mistakes happen. Technology doesn't always get it right. That's ok. We believed we were covered by the guarantee Solera offers. Which suposedly covers situations like this, up to £30,000.

We have tried to make a claim since April 24 and have been rudely pushed from pillar to post with not one department actioning our claim. The customer service is terrible. Account managers refusing to help and whole departments ignoring all efforts of our communication. It feels as if the multitude of people I have spoken with don't care for us or their job.

I used the HPI check for my most recent vehicle purchase and was impressed by the results and the report. The process was very smooth and informative.

Unfortunately, it took a while for me to get a reply from customer service but other than that I would use again

Using this service, I’ve checked a number of second-hand cars before buying them. The results are useful, and the service is good value. I usually buy three checks at a time.

Only reason for losing a star is that I think they could make it clearer, having bought three checks and used one, how you redeem and use the other two. It seems to take more than just a simple login to your account.

Very poor. Paid for basic check then had to pay more to get the basic details. Website didn't update my report and I'm out the extra £4.99 their support doesn't open at weekends. Very poor. Avoid

They wont update incorrect vehicle records.
First of all had to wait for over a week to get a reply. When I did get one, the email was absolutely useless. I asked for them to at least refer me to the people that they took their information from and they just said from an insurance company. I had contacted DVLA made sure that all things are squared away (and they are) checked my logbook. This vehicle is clean, but they refuse to acknowledge.