HRV Group UK Reviews 

Hard sell up front with multiple follow-ups to initial enquiry from several employees so no clarity in communication.
Service engineer arrived on time, was very courteous and thorough taking time to explain what he was doing. Promised a report later that day which I had not received 5 days later despite several requests for a performance review. I ended up chasing and again got several responses from different personnel before the actual report. One included a promotion with a link to explain how to save money on subsequent services - but the link did not work.
In summary excellent service at the front end, back office muddled and needs attention.

It was a long process, but my ventilation unit was replaced after multiple visits.

I had to take off a star because the engineer working on my unit forgot to follow through and call me back a couple of times, so after long waits, I had to chase up the main office, but they were very professional and looked to get me back on track asap.

It was dragged out a bit, but I am satisfied with the end result.

the engineer was brilliant

Always found them reliable, courteous and respectful when they come to service my air unit. Very happy with the product, staff & service received.

Awful service and terrible communication.

Great service - on time, considerate of our home and talked through and explained options. Would recommend and will be using again for our next service

I am a property manager managing a housing portfolio of blocks of apartments and use HRV Group to service the MVHR units. I have been using them for 3 years and can recommend their prompt service with arranging the appointments and delivering an excellent customer service when entering tenants homes. Thank you!

The engineer communicated with us throughout the 10-day project period and was very professional.

Easy booking and efficient professional service

My MVHR unit became noisy so I arranged HRV group engineer for a servicing. The servicing itself went ok and the engineer told me the motor bearing is worn and (the motor) needs replacement.

After waiting for a repair quote for one week, they phone and told me they've contacted Nuaire the manufacturer and they are unable to provide spare parts as the unite is obsolete. The only option is to replace the entire MVHR unit, which costs £1500+ plus labour.
Long story short, I managed to replace the bearing myself, costing ~£20 plus my time.

While I don't expect HRV engineers to offer bearing replacement, I feel disappointed about HRV group is that being a 'ventilation specialist' you can't conduct online search for a replacement motor, which only took me hours to identify one exact model available on ebay, or another compatible model from pole star! I would encourage you to improve your repair service by looking beyond just original manufacturer, and be customer obsessed.

As always, Larry Malyon is highly professional and we are very pleased with his service.

The engineer was very knowledgeable and helpful . He did an excellent work.

Great company - Yasmine is so helpful and the engineer who visited us was friendly and extremely knowledgeable!

Great work Jove!

Thank you for taking so much care with your remedial installation at our property. You really took time to look after our house and install the new system with care, ensuring the new ductwork was as unobtrusive as possible, while still being an effective system.

Top marks, would thoroughly recommend.

I had pre paid for the work, & arranged an appointment for new units to be fitted.
There were email & text reminders ahead of the appointment. The engineer was on time. He was efficient re the installation, focussed on his work, & tidied up afterwards. Great job.

Sad to leave a bad review. Engineer arrived very late but the job he did was good. However, I asked for a quote to get it replaced at the same time and the company then said that he had been let go. I then went through everything waited for a quote was about to proceed and they then said they weren’t going to proceed- very odd!

Too many errors

On the first visit, the engineer didn't turn up with the boot button or the upgraded filters.

The company only realised the error when I had to point it out to them. ( Nothing would have happened had I not noticed this error)

They took another two weeks to send another engineer with the boost button and filters to replace. The person on the phone said we would be given two filters as a guesture of good will however the engineer only left one as he had been instructed.

I have had two servises with this company, I won't be calling them for the annual service next year.

I've been using HRV for 3 years now and they are extremely kind and knowledgeable. Couldn't be happier. Many thanks guys

They did not supply and fit the filters as they were paid to do.
They have offered even more filters to be sent to me.
I still do not have the filters which were meant to be fitted and no reply to my email asking for the filters which were meant to be supplied to be supplied and fitted.