HSL Chairs - Lichfield Reviews 

Excellent customer service,Brad the salesman went out of his way to help, put my elderly aunt at ease, no pushy sales, just good honest advice.
Delivery was prompt, called to say on the way, the two delivery men, Craig and Lee were were very efficient, polite and considerate, again ideal when dealing with a elderly person , would recommend highly to anyone

Patient..
Knowledgeable

Very attentive and welcoming. Listened well to our needs and very patient.

I was met by Carole who asked me what I needed; I explained that I was down sizing to an apartment. I said that I would prefer Ercol as the maker, I was given an in-depth review of the products on show and an understanding of the HSL collection. As I have arthritis Carole also suggested that I consider adding features which would help.
I also bought an adjustable HSL/Hypnos bed.

Fantastic service - friendly and knowledgeable- good range of chairs to try-no pressure sales

My partner brought a chair from HSL Lichfield on 28th June was told by customer service it would be delivered 9th August. Chair still hasnt arrived and she only gets updated when she calls, she has real back pain, if it wasnt HSL you would think its a scam
LAOM1854

Sarah explained what i neded to know , no pressurised salesmanship justknewh her product inside out

The staff were welcoming , explained everything. Had a quote but were happy to change our order . Had time and didn’t feel rushed at all

The sales staff made us feel at home, providing excellent service, and making sure we were comfortable with every step from entry to shop to exit.
Every possibility was explained to us and absolutely no pressure to buy.
Highly recommended!

This was my second visit to the HSL showroom in Lichfield and on both occasions the service was excellent. The staff were very knowledgeable, friendly and helpful. On the first occasion I bought an adjustable bed which has proved to be very comfortable and has helped me cope with pain from arthritic joints. On the second occasion, we were served by Carol. Again this was a very pleasant and informative visit, resulting in the purchase of a riser/recliner chair for myself (eagerly awaited), and a chair for my daughter. Can highly recommend this showroom, the products and the service.

Very professional advice provided and ordered two fireside chairs

The whole shopping experience was made easy by the superb staff in the Lichfield store.
A team which has the balance right, being very helpful and knowledgeable without being pushy and overbearing.

Excellent overall experience.

Sales consultant Carol, was exceptional, and price was very competitive.

Order came within 3 days drivers really helpful and efficient

Separately ordered head rest to match with HSL chair. Perfectly matched existing pattern. So pleased with this and professional service generally throughout.

I had originally gone to the Lichfield store of HSL, just to scout out potential chairs for when my renovations are finished at the end of August. The experience in the store with Sheila and Carol was brilliant. Not only did they provide me a no-pressure quote, but they also made me a proper cuppa tea. I knew on the drive home I had to go back and order, so I grabbed the wallpaper sample and headed back. Nothing was too much for either Sheila or Carol, and we were surprised as to which colour the chair ended up being! I would happily use again, and I'm looking forward to having my "investment piece".

A little early for a full review as we await delivery of our order.
The Showroom staff in Litchfield were excellent, we had two visits to view and decide, no pressure on either, cannot fault the service so far.
A little disappointed that they will not remove and dispose of old furniture, which is prob for us in a second floor apartment, this caused us to delay our order initially.
Otherwise I recommend them.
I will update after delivery..

Both my daughter and I were very impressed with the service and knowledge we received from the assistant. We were in your Lichfield store for nearly 2 hours in 13th July before I chose the chair for me. I would recommend this branch of HSL to anyone considering buying a HSL chair

The process of chosing and buying a chair from HSL was very simple. With the supprt of Carol and Sheila in the Lichfield shop I was able to select a chair to meet my needs. I opted for express delivery and the chair was installed in my living room by two very capable deliver staff. I was kept informed from start to finish.

We are very impressed with our rise and recliner chairs and with HSL’s services.Carol at Lichfield HSL expertly and considerate guided us through our options during the sales process with no pressure to buy.Craig and Richard who delivered the chairs gave us a user-friendly demonstration on how to operate them all with respect for our property and ourselves.We highly recommend HSL rise and recliner chairs and the Staff we met.A special accolade for Carol.Many thanks to all concerned. Eileen and Kate