Welcomed at the door, politely asked what were looking for, given sensible suggestions, offered tea and coffee, and then given time to browse - no chasing, no pressure. When seen moving between ju... Toon meer
Locatie
Wijzig locatieFarleigh Hill Retail Park, ME15 6RQ Maidstone, GB
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Lees wat reviewers zeggen
From the moment the at home team visited us, we felt at ease. We went through options and decided on a riser-recliner and 3 seater sofa, then came choosing the colour - patience was the theme and th... Toon meer
I visited HSL at Farleigh Hill twice in the last month. Both times I spoke to Louise who was very helpful, patient and knowledgeable. She kept me informed every step of the way while trying to navigat... Toon meer
Excellent advice from Charlotte & Ken. Time taken to explain everything. So polite & helpful. I was really impressed!
Bedrijfsgegevens
Over HSL Chairs - Maidstone
Geschreven door het bedrijf
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Geschreven door het bedrijf
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contactgegevens
Farleigh Hill Retail Park, ME15 6RQ, Maidstone, Verenigd Koninkrijk
4,8
Uitstekend
115 reviews
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Wonderful staff
The lady in your shop was very helpful
She was knowledgeable about the chairs and gave us plenty of time.
The guys who delivered the chair were very pleasant and positioned the chair exactly where we wanted it.
9 oktober 2025
Review zonder uitnodiging
Visited Maidstone store allowed us to…
Visited Maidstone store allowed us to take our time, sit in a range of chairs and made us tea. Answered all our questions. Jason and Ashley delivered our chair today with care and friendly service. Thank you 😊
6 november 2025
Review zonder uitnodiging
Buying a chair for my Mum….
As my Mum is unable to visit a showroom we explored the HSL experience,firstly requesting brochures and material swatches which was expertly managed and then finding out that a FOC home visit could be arranged where chairs can be brought to the house for testing etc.
This is an excellent facility for elderly people and Charlotte and Grahame were superb giving a 10/10 knowledgable friendly service.
We look forward to the delivery of the wonderful looking and comfortable chair in 6/8 weeks.
21 oktober 2025
Review zonder uitnodiging
Mother in law happy and satisfied- no mean feat!
Took my mother in law into Maidstone branch today. What a great and relaxing experience! No heavy sales pressure, knowledgeable and friendly staff and my anxious and hard to please relative was relaxed and felt listened to. The showroom is well laid out and I really can’t fault the customer service. Order placed!
21 oktober 2025
Review zonder uitnodiging
SERVICE RECEIVED AT MAIDSTONE SHOWROOM
WE FOUND THE SURROUNDINGS OF THE MAIDSTONE SHOWROOM AND THE CHOICE OF PRODUCTS AVAILABLE QUITE ACCEPTABLE AND PLEASANTLY DISPLAYED. THE MEMBER OF STAFF THAT SERVED US - GILL , WAS VERY FRIENDLY, HELPFUL AND MAINLY VERY PATIENT WITH US. SHE WAS READY TO HELP US IN CHOOSING THE CORRECT AND MOST SUITABLE CHAIR FOR MY HUSBANDS NEEDS .WE CAME AWAY PLEASED WITH THE CHOICE THAT WE HAD FINALLY MADE . ONE CRITICISM IS THAT MAYBE THE FABRICS IN EACH BAND SHOULD BE ALL TOGETHER E.G BAND A'S IN ONE SAMPLE BOOK ETC. WHICH WOULD MAKE THINGS A LOT EASIER FOR EVERYONE . AND ALSO SOMETIME IN THE FUTURE MAYBE AN ONLINE OPTION TO SEE YOUR CHOSEN CHAIR IN YOUR CHOSEN FABRIC DESIGN THANK YOU
28 september 2025
Review zonder uitnodiging
Everything about this company is 5…
Everything about this company is 5 star. Show room staff extremely knowledgeable about their products and afford plenty of time to choose and test out the furniture. Delivery and set up completely flawless , prompt, polite and efficient.
15 september 2025
Review zonder uitnodiging
HSL were amazing
When you want the best for your loved ones comfort HSL are the ones to turn to.
From initial phone call to discuss our needs to home trial Gill at Maidstone branch was amazing.
She knew exactly what chair would suit our needs.
Grahame assisted on home visit with Gill and were both knowledgeable of product .
Fast delivery provided from express range.
16 september 2025
Review zonder uitnodiging
Staff friendly in the show room.
Staff friendly in the show room.
Prices on show, but rather small, so price was a bit of a surprise.
We were able to sit and experience a wide range of chairs before making a selection
Delivery was very smooth and to time
28 augustus 2025
Review zonder uitnodiging
Efficient
Efficient, helpful service, prompt delivery for a bespoke choice of chairs
27 augustus 2025
Review zonder uitnodiging
Excellent service
Bought 3 chairs to the house and Savanah was expertly able to guide mum through the chairs and could tell which one was most suitable. Delivery guys very helpful and patient.
14 augustus 2025
Review zonder uitnodiging
At the Maidstone store I was served by…
At the Maidstone store I was served by Louise who was so patient and helpful I did not feel pressurised, just relaxed and at my own pace but very helpful and knowledgeable and I got the perfect chair very happy with the quality of the service.
2 augustus 2025
Review zonder uitnodiging
From the time they arrived Charlotte…
From the time they arrived Charlotte and Grahame were very kind and helpful, discussing the types and colours of reclining chairs. They were very thorough and took time to find exactly what was needed. I would recommend them to future buyers for their time and efficiency.
Ann.
23 juli 2025
Review zonder uitnodiging
Jason and Adrian delivered my chairs…
Jason and Adrian delivered my chairs yesterday. Both very nice and polite. They put my chairs together in no time making sure they were exactly where I wanted.
16 juli 2025
Review zonder uitnodiging
We have purchased chairs and a bed
We have purchased chairs, settees and now a bed with HSL ( Maidstone ) This has been money well spent the products are excellent and the staff helpful but not pushy. A good experience all round.
11 juli 2025
Review zonder uitnodiging
A warm personal experience. welcome from staff interested in…
A warm welcome from staff interested in helping you to choose the best chair to meet your needs.
3 juli 2025
Returning customer
Returning customer - service was first rate as expected . Not pushy or trying to upsell , just friendly and helpful .
23 juni 2025
We were looked after very well by…
We were looked after very well by Gillian, who was extremely patient with us, as well as very helpful
27 juni 2025
Customer service excellent.I had a home…
Customer service excellent.I had a home visit.Charlotte and Grahame .explain everything to me .And listened to my needs and concerns.would recommend ,this company .
2 juli 2025
Review zonder uitnodiging
We were treated really well
We were treated really well, and there was no pressure put upon us to purchase, although we did! Gillian in the HSL Maidstone branch helped us enormously.
26 juni 2025
Review zonder uitnodiging
Charlotte and Ken from Maidstone branch…
Charlotte and Ken from Maidstone branch came to our home and were so friendly and explained everything in detail. Could not have asked for more.
17 juni 2025
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