HSL Chairs - Newcastle-upon-Tyne Reviews 

I attended HSL store Newcastle today and I was very happy with my visit. I was greeted by a very happy and friendly face in Amanda. Nothing was too much trouble. I was shown around and asked questions to ensure the right chair was chosen. There was no pressure and I felt really well informed by Amanda. I made a purchase today and I can't wait for the delivery of my chair.

The greeting i received on arrival by Amanda was the start of an excellent and relaxing visit to the store. I found the knowledge and the help I needed with the chairs was very,very good, a great selection of chairs and colour samples, all aided in my purchase of chair

Alex and Jed gave us a call 25 minutes before arrival. Very nice people. They put together and placed our sofa and chair where required and talked us through the working of the riser recliner. Very efficient and helpful. Good quality product. Thank you.

Sales team was very helpfull delivery date was agreed delivery team Alex and Jed where very helpful placed chair exacatly where we wanted it overall good experience

Excellent service, from the staff at Newcastle, during the purchase, to the delivery men, Alex and Jed. I was kept updated with progress, all of the way through, with a phone call half an hour before delivery. All staff were very professional and informative, just how buying things should be.

Good service in the Newcastle store led to us placing orders for 2 armchairs. Arrived today, very happy with general quality. Very pleasant delivery staff (Carl and Damion). Got a small issue with the height that the new cushion and longer legs raise the seat too, but hoping that can be resolved with a fall to customer care tomorrow.

First class service including excellent delivery & fitting by Carl & Damion

Amanda was incredibly helpful and knowledgeable. She was able to guide us painlessly through the selection and sizes available to get us what we wanted. Would highly recommend

Newcastle upon Tyne branch

My husband and I decided we would like to buy two new comfortable chairs for our small sitting room. Having heard of HSL and receiving a advertising leaflet, from where I am not sure, we decided to call at their Newcastle branch. We went on 5th November and were given a very nice welcome and Suzanne who listened to what we were looking for and gave us much information about different chairs. She wasn’t in a hurry for us to decide and helped us to make a final decision. We placed a provisional order for two Helmsley chairs, covering to be decided. We then visited the showroom on Saturday 22nd November and were greeted by Tim who was of great help when discussing fabrics. He allowed us to borrow two swatches to try at home. We called back the next day having decided on the fabric and placed an order for our desired two chairs which we look forward to receiving in January.
We were very impressed with the reception and knowledge of your staff and the help and friendliness of both Suzanne and Tim.

My husband and I visited your Newcastle on Tyne store on the 14th November. We were attended to by Amanda and must say that we were impressed from the word go by her knowledge of the business and manner of service - absolutely beyond reproach. And we had a good cup of tea too!! Needless to say, with Amanda's advice, we were able to select a recliner, sofa and Helmsley chair which were right for.

Ian and Paul did a great job getting my new recliner chair in and set up for me in situ.

We bought 2 grande recliner chair , cost £5000. First chair broke down after 8 weeks. Repair appointment 2 weeks.
Now 20 weeks on same chair has broken down. This chair is also showing significant distortion on seat , possibly twisted base.
Now he other chair has developed a fault with remote control.
I'm wating for knee replacement, this is going to cause me real difficulty.

I previously had a riase recliner, that lasted 15 years without any issues .
HSL chairs now used for approximately 20 weeks and 3 faults.
Very dissatisfied with quality.

From arriving at the Newcastle showroom the sales team, Suzanne and Alison, were very friendly, knowledgeable, helpful and not at all pushy.
Ordering, payment and arranging delivery all very easy and efficient.
Delivery team, Paul and Kartick, phoned just before arrival and again were friendly, extremely courteous and efficient.
Five star service from beginning to end. Thank you.

Wonderful explanation about how to use the chair, both in store and from the delivery drivers. Just Junk removed the old chair, which we were grateful for. Great experience all round from start to finish with help and understanding. Finally the delivery was earlier than expected which was super. Valerie Ramsbottom.

I had excellent service helping me to choose my new Himolla rise and recline chair in August. I've been in hospital and HSL managed to get me a speedier delivery today. Damian and Dan who delivered today were great and very professional in setting up and demonstrating my new chair. Delighted and many thanks. F.stewart

Friendly & staff in store & no pressure put on to buy & all opinions explained before we made are choices.
Chair arrived today with 2 friendly and helpful lads Damion & Dan G who assembled chair & put it in place

Very efficient team in Paul and John contacted on the phone day of delivery and arrived exactly on time.
Furniture installed with no trouble everything explained. Very pleased with the service

Today I received my sofa and chair and I'm so happy. The two men who delivered them were Carl F. and Lee R. and they chatted to me as they placed the furniture and gave me all the information I needed. They were both exceptionally kind to this old woman and after their help I've enjoyed a wonderful evening relaxing in my new chair. Thank you for exceptional service in the showroom too.

Amanda provided excellent customer service.

Ordered two chairs one week apart, sales assistants were very helpful. I was assured both chairs would arrive together and despite further assurance of this from head office only 1 chair arrived on due date. Delivery men were most helpful and organised another delivery date the following week for the second chair.
Both chairs were as ordered although I was encouraged by assistant to buy the arm covers at the cost of £80 for one chair. These covers were disappointing as although they fitted on top of arms the sides hang loose and flap about. I would not recommend the covers to anyone else.