HSL Chairs - Nottingham Reviews 

All staff very friendly and helpful especially Susan who was terrific with our disabled son. Great customer service and quick delivery. We will be back again in the near future. Well done team.

Good atmosphere in show room and not pestered to bye ,pleasant staff.

The Saleslady was excellent with her knowledge about the product and answered every question we had with expertise and clarity

I just wanted to share some positive feedback following a visit from Emma and a lovely gentleman (I didn’t catch his name) to my mother’s home at St Elphin’s, Darley Dale.

They were both extremely polite and friendly, and it was clear they had a vast amount of knowledge and genuine respect for my mother’s illness and individual needs. They approached everything with such sensitivity and professionalism, which was greatly appreciated by our family.

They also spoke very passionately about the company they work for, particularly about how committed it is to supporting its employees and ensuring they feel valued and happy in their roles. That dedication really came across and gave us a lot of confidence.

It was a very reassuring and positive experience overall — please do pass on our thanks.

Was not expecting the rep,(Sheonagh) to arrive with a colleague who carried in a chair for me to see and try out before placing my order. But having dealt with HSL previously should have known better.After being assured that the upholstery i already had on my current armchair was still available the order was placed. In other word an all round first class service. Thanks

HSL sofas are a premium product at a premium price point, and they have customer service to match. From the friendly and welcoming people in the Nottingham showroom, who knowledgeably answered all of our questions, to the professional and unobtrusive delivery team (Ian and Paul) who efficiently delivered the sofas on time and assembled them without any fuss.
These are the most comfortable and beautiful sofas I have owned and I couldn't be more pleased.

What a fantastic experience. The staff in Nottingham provided expert advice, encourage you to sit for as long as you like trying chairs to ensure you choose what is right. No matter how many visits we made we were always welcomed and provided with refreshments whilst we continually tried various options and once decided 6 weeks later our chairs were delivered and the quality is amazing. Many thanks indeed for a refreshingly different shopping experience.

Excellent from order to delivery. Special mention for Ian and Paul the delivery team.

Jed and Paul who delivered and assembled my new chair were friendly and efficient, would definitely recommend. Many thanks.

Sue and Emma arrived this morning to provide a free Home Demonstration I had requested. They both provided a high level of professional service, which ultimately led to me choosing the recliner i wanted; the Stressless Ruby signature recliner chair, and i look forward to it being delivered. Thank you both,
I can strongly recommend using HSL's free Home Demonstration service as it enables you to pick the chair of your choice in the comfort of your home.

The sales lady at Stapleford branch was very thorough throughout our visit. They made sure the chairs were the right fit for my mum and dad. Everything was explained to us, we were given plenty of fabrics to look through and chose what was right for us. The price was good also.

The 2 members of staff, David & Gill, were excellent. They did not hassle us to make us buy, they new the products. They gave advice and left just to it, just as we like.
Best Customer Experience from a furniture shop that we have had.

From the first moment that we entered the showroom we were treated care and understanding of our needs. We were not rushed at all and when we changed our mind the next day about the colour of the chairs nothing was too much trouble for our assistant. The delivery was booked and the chairs delivered on time by two very helpful men who put our old suite into the garage for us and took away all the packaging. I would highly recommend this company.

First class cheerful and effective delivery men (Paul and Jon) put the new chair in place, plugged it in, gave us a demonstration and left us with all the information we needed before they left. Perfect.

Excellent advice and friendly staff for the fitting service

With a premium product, for which you pay a premium price, you expect to receive a premium service and that's what you get with HSL. From selecting items and ordering in the showroom to delivery the service was exceptional, special thanks to Craig and Damo, the delivery team.
Expectations exceeded and highly recommended.

The Showroom staff were very friendly and knowledgable on the Stressless chair I was looking for.
Delivery was timely and hassle free with helpful delivery staff, Craig & Mark, who took the time and trouble to ensure everything was to my satisfaction.
Would recommend HSL for both service and quality of products they offer.

Excellent service in store , very knowledgeable staff in understanding needs and providing recommendations.
Great quick delivery service 3 days after placing order.On Delivery day Paul and Graham very helpful and friendly,
Absolutely 1st Class company.

Carl F and Alex were very efficient and patiently explained how to use the chair. After installing the chair they tidied up and removed all the packaging. I am very happy with the service and love the chair

Alex and Tom delivered my parents chairs and bed today. They called before arrival and were within the time slot. They were friendly, polite, professional, and respectful of the home/property. Each item was handled with care, assembled, checked, and a demonstration given. Excellent customer service, just like Sue in the store.