HSL Chairs - Romford Reviews 

We were really well looked after but not pressured. We were checked for which size of chair fitted us best, shown the various different recliners. The ladies gave us time to browse and choose which chairs we wanted to have and then helped us choose the fabric and provided larger swatches of material so we could see clearer how the chairs would look. They were extremely helpful and friendly without overstepping any boundaries.

Ann at Romford branch very pleasant and helpful when we visited on Thursday 19 March. Was very thorough in taking order and making sure we had exactly what we wanted. Thank you Anne.

The two Lady staff who helped me with the purchase of my Recliner chair were excellent throughout the process.

Staff were very helpful and extremely patient, had a nice cup of tea and biscuits

The store I visited with my son was in Romford. I was attended to by Dan who was indeed extremely helpful and helped me to decide exactly what armchair I required for my disability needs.

Excellent service with a smile from Cheryle and team at the Romford store. Co-erced me to part with my money but was a top quality product and worth the price for comfort and sitting comfortably. Top marks.

Annie and Andy were very polite and helpful. They were very informative and we chose a chair.

Very relaxed, no rush, took time to listen to my requirements. Great selection to try in store. Good customer service, thanks Cheryle .

Elaine is a great asset to your company
No pressure was put on me which was great and let the chair sell its self. Answered all questions asked
and was very patient showing the different coverings.
Hope the rest of order is as good.

Haley and Elaine at the Romford Store were ever so helpful and knowledgeable in helping us decide and purchase a new chair. They were extremely patient whilst we navigated chair designs and fabric options. Their help and support helped us decide on the best chair for our home. I would highly recommend HSL Romford and great team behind the showroom.

Excellent service! Helen greeted us as we came in, but wasn't pushy in any way. She helped my father in law find a chair that was not only comfy, but also fitted him and his needs. Elaine (Manager) also helped with choosing the right fabric and they both gave excellent customer service. Thank you

I visited the Romford store on Sunday 4th January. Haley was very helpful and nothing was too much trouble for her. It really helped me to choose the right chair for myself. The lady working with her was lovely as well. This is my third visit to the store and I have been very pleased with the service I received each time.

Elaine met us in the showroom with a warm smile, and we spent a leisurely couple of hours testing out the HSL sofas and chairs for comfort and fit. Although we had originally thought of buying a sofa we settled on the Aysgarth recliner riser chair as, with the added adjustable lumbar support, it best met my needs. The whole experience at HSL was very enjoyable and there was no pressure to buy or to hurry. Elaine explained everything we needed to know about the furniture, and it’s great that it is made in the UK.
The complementary hot drinks were very welcome, and we would both highly recommend the Romford HSL shop and staff. Thank you - this is how shopping for furniture should feel.
We look forward to receiving our chair in a few weeks time. If we are as pleased as we expect to be, we may be back for a matching sofa!

I have had the pleasure of visiting HSL - Romford on several occasions in the past 18 Months to successfully purchase several items, (i.e Reclining Chairs, Sofas & a Reclining Bed), on behalf of both my Mother and Myself. Sadly Mum passed away earlier this year and I had the need to revisit the Romford branch again to purchase a new mattress for the previously purchased bed and also organise a service of one of the reclining chairs.
Haley, Elaine, Helen, Annie and Frances plus all the staff at HSL head Office especially Sharon could not been more Understanding, Considerate and Helpful in meeting my needs and requirements at a particularly difficult time. All of there assistance and support was greatly appreciated.
Thank you again to all the Staff at HSL Romford and Batley, You have all been truly wonderful throughout.
As a result I would have no hesitation any recommending HSL to anyone for all there home furnishing needs.

In November this year I visited the HSL Romford showrooms to enquire about a new 3-piece suite. The service I received from the specialists Annie and Elaine was excellent. Nothing was to much trouble for them; they were very professional throughout and knowledgeable about the products which made it easy for me place an order.
Today, 12th December the order was delivered by James and Peter who again are a credit to the company. They new exactly how to manoeuvre the furniture into the house with no damage to the property and demonstrated the controls of the recliner chair.
I have to say that I was very impressed with HSL’s operation throughout and very pleased with the end result.
James Venn

From the moment we entered the store we were made to feel that we mattered. Helen listened to what I was looking for and knew exactly what to recommend. All the staff were so knowledgeable and even telephoned the factory to ensure they could supply my chair in Extra Petite (a recent extension to the range).
Importantly we never felt rushed at any point.

Thank you for your excellent service.
We were given very helpful advice and information by the staff at the HSL store in Hornchurch when we chose our riser/recliner chairs. Today the chairs were delivered by two friendly and efficient men who showed us how to operate the chairs, which are very comfortable. We are impressed by the quality of the chairs and your service.

Showroom was well laid out with plenty of choice. We were greated by Frances who was very friendly, attentive and knowledgeable. She was kind and patient as she guided my mother through the options. She had the perfect balance of giving advice, listening to my mother's needs and being interested and engaged without it feeling pushy. She even provided snacks for my son.

Daniel visited us this week and was very knowledgeable and helpful in choosing a chair. Explained everything in great detail. Waiting now for the chair to be made and delivered. Thank you,

From the moment we entered the showroom we felt relaxed and respected. All our needs were met by Elaine and the other ladies. All options explained, never felt rushed to make a decision. Given time to sit on multiple choices and pick from a large selection of fabrics. Thank you for your time, patience and care. Service how service should be.