HSL Chairs - Southend Reviews 

Lovely shop ladies very friendly . Showed us different items .. wanted a recliner chair and not a granny one . Lots of choice .. lovely store will go back when need a new sofa ..

Delivery was very good and quick could not have gone
Better.

As before our experience with HSL has been second to none. From the visit to the showroom where we had good advice offered, time to make our choice, to the actual delivery of the chair by Andy and Wayne has again been a delightful experience. The gentlemen couldn't have been more helpful and I'm only sorry I didn't offer them a drink as it was heatwave weather.
Thank you very much.

Visiting the Rayleigh branch yesterday, we were met by two ladies who made us very welcome. We were guided to the best seats for our size and we had a cup of tea and biscoff biscuits while we looked at fabrics and styles. We were asked if we would need risers or recliners, and not rushed while also checking periodically that were were not neglected. We were assured that the frames are guaranteed for 25 years. They did assure us that a company provided a longer guarantee visiting over 5 years to mend and treat stains. The length of wait for handmade bespoke items was a very respectable six to eight weeks and we were informed of a recycling service for our existing suite. This was an all round wonderful experience. Thank you ladies

Excellent service from the arrival of the post with the comprehensive catalog to the excellent service from Tracey in the Rayleigh Essex branch. She was so helpful and patient with us and allowed us time to look at all possibilities. Delivery was very quick as the chair and stool we purchased was in stock and it was delivered with cheerful, on time delivery men. This is our second purchase and would recommend. Thank you for a great product.

Had a text 24hrs before delivery giving us an estimated time slot, 8-11am
Call from Martin & Jason at 730am saying they'd be at our house by 8 as they'd had a cancellation. Was that ok? Definitely!
Delivered, set up & demonstrated before 815, very impressed.
All in all a good experience from the original enquiry to ordering to delivery.

Staff at Rayleigh very friendly & obviously knew their products. Purchase was straight forward, as was delivery. The men delivering the furniture were very respectful & efficient.
Product very satisfactory, no problems. This is the 2nd time I have bought from HSL

We visited the showroom in Eastwood, just looking! However I soon found exactly the rise and recline chair I found most comfortable. It fitted me perfectly and was so comfortable that we ordered it straight away. The chair has just been delivered today by two very helpful delivery men. That's only just over 4 weeks from ordering. Brilliant service and the staff have all been so helpful throughout the process, so much so that we will visit the showroom again and order my husband's chair plus a sofa, both of which can be covered in matching material. Such wonderful service from HSL and I would recommend them to friends any time. THANK YOU ALL.
Sue Cooper

The salespeople in the Rayleigh store were very welcoming , knowledgeable and not at all pushy . They gave us all the information we needed and good advice to make an informed decision what to buy. So friendly , we couldn’t fault them and would recommend the store to anyone 😀

The two staff we dealt with were extremely helpful and well informed

Very friendly service from Emma in Rayleigh store. Selected 1 sofa and 1 chair from the Nicoletti range. Was informed 10-12 weeks for delivery as product handmade in Italy. Unfortunately furniture was delayed by 4 weeks. HSL very apologetic but customer service was always good. Simon from customer care finally took over and delay was found to be at the Italian end. He agreed that a gesture of goodwill was forthcoming and we agreed on a settlement because of long wait. Quality of furniture very good and HSL customer service excellent, so overall a positive experience. I would recommend HSL to anyone buying furniture. Would have been 5 stars but because of delay I think 4 stars more appropriate.

My daughter and I did a preview visit to Rayleigh showroom to purchase a reclining chair for my wife, sales assistant Emma was very helpful in explaining the advantages of each of the styles of chairs so went straight home to bring my wife back for a demonstration to which chair would suit her. I decided that they were so comfortable I would purchase a matching chair for me. In all a very pleasant and friendly experience

I knew what I wanted and the assistant was not pushy and just gave me all the information I needed

Emma at Southend HSL was amazing. She has a lovely bedside manner - my Mum has dementia and Emma was so gentle & patient towards her. She spent lots of time with me and my Dad talking us thorugh all variants of mobility chairs making sure that the fit was right. Very genuine no hard sell.

Went to Rayleigh store, which is the Southend store. Tracey and colleague were very good and allowed my husband to sit for a long time to get the feel of the stressless chair. Good cup of coffee and no rushing us. Kind and attentive with lots of information.
Delivery was excellent too. Gold stars all round.

Excellent service from the ladies at your Southend store and the follow up 'phone calls with Tracey. We have now placed an order for just under £10,000 with you.

Bought our Glenmore leather chair Jasmine today, really helpful and knowledgeable. All staff were really professional and helpful and allowed us enough time to make our minds up on the chair selected, no hassle tactics at all, would certainly go back again. 😀

Very helpful staff. Allowed us to try various chairs and gave advice on options.

Excellent service!! All sorted out really quickly
Chair delivered on Tuesday!

From the moment of walking in the door at Southend branch we were made to feel welcome by Emma and Tracey offering us a hot drink.
I had gone there to look at a leather rise and recline swivel chair, their knowledge about the product and making sure it was the right fit for me made me feel very comfortable and I was pleased to place an order.
HSL you should feel pleased to have two such lovely ladies working for you.