Hubsan Reviews 45

wont answer phone, email useless, in April 2019 i purchased the Hubsan 501SS Pro version...for the first 10 flights i was very pleased, then i did their update...the bird became totally uncontrollable. i managed to land it without any damage, dont ask me how lol...i am an experienced RC/drone pilot. i looked it over on the bench at home i looked at the software to made sure it was the correct update a week later back out to the field. i took off or it took off not sure which but it decided to fly straight up and out of sight. the controller did display video and then it froze. luckily i own a fairly large piece of property and it decided approx. 10 or so minutes later to return to home...i had walked back to my house about 200 feet away from the takeoff spot to finish my coffee when i heard the prop sound, i was pleasantly shocked. i called Hubsan several times, emailed them at least 4-5 times...nothing. good thing i had made this purchase thru Amazon! i told them my story and without hesitation they sent me a new drone.
i have been admiring the new Zino 2+. our cousin in Greece was begging for a Zino so we did get him one, luckily hes owned the Zino for almost a year with only 8 flights and no issues. i own 22 drones. i can purchase just about any drone i like. i own 4 Holy Stone drones, now theres a shockingly great company! with the pleasant people, yes they are more a toy grade but not for much longer...their new 720E a fantastic bird. the important thing however is the support! which is something the Holy Stone people excel in. Hubsan should really pay attention. sorry for rattling on...fly safely

Drone works as they say, but working with their customer support is a nightmare! an order i placed was shipped 2 weeks late (i had to email them for updates for a week) and it shipped missing items. it took over a month to get any kind of resolution.
these guys are mess, the DO NOT Communicate or even apologize once for their error. i'll NEVER buy from them again.

My new Zino 2 fell from the sky after 11 min on its very first flight, I am experienced drone pilot, failure with the new drone. Hubsan refused to accept it was a drone issue. I had to after 3 months and 41 emails and I paid another £150 to get it back after sending to China. Appalling and discourteous customer service who are lying at every corner

Good company. Good drones for the price. But a bad service, slow or not even replying. They got some problems but what do you expect from a budget drone?

I have had a zino and a zino pro.thought the zino pro would be better and have less problems.how wrong I was.ive tried every update possible but it still has terrible range and toilet bowling.its actually dangerous to fly so it’s not used at the moment.its just too scary to fly and with the added battery problem which everyone knows about .(apart from hubsan) you never know if it’s coming back.
AVOID AT ALL COST

This Chinese company produces hobby drones. I have one of their products called Hubsan Zino Pro and recently had no choice to upgrade firmware for the drone because the app on my phone required to carry on using the drone. As many have experienced this firmware upgrade made the drone unstable and unresponsive. In fact it made the drone unsafe to use. I have seen many accounts of these problem posted by many owners yet Hubsan remain in denial. I regretfully advise any possible Hubsan customers to do your research on this company before parting with your money. Start by reading the reviews here on trustpilot and on other review websites. It’s my opinion give this company a miss if you are looking to buy a hobby drone. I regret giving these kind of reviews because I really wanted to like their products but they’re not worth the risk.

Regards Martin

J'ai acheté un Zino j'ai eu un problème avec le cardant j'ai contacté Hubsan mais il me demande d'acheté la pièce même avec une garantie mais il me manque quand même le moteur du cardant qu'ils ne vendent pas je suis allé chez DJI ou j'ai jamais eu le moindre problème...
Donc merci Hubsan grâce à vous j'ai découvert le DJI Mavic Air Mavic Mini ou je trouve toutes les pièces de rechange.

Re Drone
We have saved up for to get our son a drone and purchased one it as been faulty from the start my son who is very poorly every day is pressure wanted one so we got it and had nothing but dissapontment we contacted the manufacturer who wasn't happy very unprofessional and ignorant be aware of this site and the drones being faulty waist of money were having to seek legal advice & legal action against the company.

J'ai commandé un Hubsan H216A et j'en suis très satisfait par contre coté SAV ça craint : 3 mois pour répondre a un mail. Je crois que je n'ai jamais vu aussi pire de toute ma vie

Horrible, I had the new zino for less then a week when it fell out the sky in under 6 min. It gave a low battery warning and auto return home then fell out the sky shortly after. When looking at the flight log you can see it came home then just started flying away then fell out the sky. Brand new and they will not respond!!! Terrible people.

Made a order for some replacement item for my hubsan zino..

I have now been waiting 5 weeks with no goods, no tracker number nothing,

I have emailed the company and NO replys. I have tried chat NO Reply.

I have opended a paypal dispute and No reply there,

I have used this company before for ordering goods and usually there spot on,

Ive now heard a rumour from a friend of friend who lives in and worked for hubsan saying they gone belly up after the failure of the zino 2.

How true that is i dont know but glad i opened a paypal dispute to try and get my money back

Beware people they might not be running

I bought the 501 advance,they had the advance remote in my order photo. They sent me the standard remote, that's false advertisement. The drone is faulty, buyer beware. Remember,hubsan is a Chinese company they are very shady. There customer service is non existence, check out the negative reviews there not lying. NEVER AGAIN !!!

They wont respond to your emails they should be banned from selling in the U.S. THE HUBSAN H501 S IS NO GOOD I HAVE ONE !! TO SPEND $200 ON A DRONE AND HAVE IT GO BAD IS NOT GOOD AND THE COMPANY'S THAT ARE SELLING THEM SHOULD STOP !!
AMAZON ! GEAR BEST ! AND OTHERS WILL BE HEARING FROM ME BBB CAN'T DO ANYTHING THEY ARE A CHINESE CO.
DON' T BUY ANYTHING FROM THIS CO. !! they will replace or give me a new one !!!!

Opened an account with Hubsan several days ago. Sent them several emails asking "I would like to purchase a Zino Pro. Can you please tell me when you will have them in stock"? I logged on to their chat option and asked same question for several days now. Even though the chat option states, "We typically reply in a few hours or minutes," they have never responded to any of my questions. No response! Just asked the same question again today - nothing! It is like their web site is a dummy site or something. They refuse to respond to any questions whatsoever. Why would a legitimate company treat customers so rudely? Why would anyone trust a company that refuses to respond to simple customer requests?

If they won't respond to simple questions, how can anyone trust that they will even send you a product or give you any service, once they get your money?

Very disappointing company. Is Hubson.com a real thing? Doesn't look like it!

Buyer beware!!!!!

I sent an email asking for support about my drone. It's been a month now, and I haven't received any response yet. I got in touch again, asking for a reply — still nothing. I do not think that it is a fair approach to have time to promote your products and advocate that you are committed to providing customer satisfaction, yet you do not have time for giving answers, supporting the people who gave their money to you. A brand is not about the product exclusively. It is also about the company. And the company's worth is shown by how it treats its customers. I do not think a company that allows you to wait for months to get a response appreciates anything but the money of its customers.

I truly hope that this changes in the future. Then, I will come back and modify my review. Until then, I feel I gave my money to a company that clearly expresses that it is only the money of the people that it cares about. You may pay much more for better-known brands, but my piece of advice is that have a look at the whole picture, that is, how a company treats its customers. The level and quality of customer care is the real value of a company's products.

On its virgin flight it lost signal and crashed, I found it a few days later a field away. Luckily it still worked so on it’s second flight I took it took a huge open field, it was not easy to control, it crashed on the floor and broke. That was the end of my x4 air HS015 hubsan drone.

I purchased hubsan zino 6 times flight, now i got a problem i couldnt find wifi signal from the drone that usually apear on the wifi list on my android. With this condition i cant connect the drone with my controller/android.
Anyone can help me?

have h107d, cool drone, thank u

Hi I resantly bought a hubsan h501s drone from ebay took it out about 6 times and if worked fine was very impressed but on the last acasion I took it out I did all same things as I nomerly did started it up took it up about 10 meeters whe all of a sudden it just took of to the right and that was the last I so of it Evan though I applied the return to home switch nothing happened I did manage to pinpoint where it had came down but ther was only a few broken pieces on the ground so now I'm just left with a transmitter .

My Hubsan Zino H117S drone fell from the sky on the third flight. I saw the lights go out in mid-flight and the Zino falling. I did a search for 3 days and I did not succeed in finding it. Hubsan does not care about that. They replied to my email saying "Sorry, not mean to suspect what you mentioned in your email, just a little weird sounds." I spent my money, flew 3 times and lost my money. If you buy something from Hubsan keep in mind that there is no guarantee.