Hudson's Furniture Reviews 

Shoutout to Jordan on the sales floor—she was fantastic, helped us find the perfect couch, and even kept our baby entertained with snacks. Unfortunately, that is the only positive thing to say about this place, because their logistics and customer service deserve negative stars if Google would let me.

We dropped $2,000 on a couch and were explicitly guaranteed delivery for Thursday, October 15, 2026. After that, total radio silence from Sunday the 10th all the way to Wednesday the 14th. When we finally had to call them to confirm, we were told out of nowhere that it wasn't happening.

To top it all off, management wasn't even in the store today when we called, leaving us with zero accountability, zero communication, and a pathetic excuse while we are forced to keep sitting on a broken couch. They supposedly promised to deliver it this Saturday instead, but after this absolute circus, I highly doubt it's actually going to show up when they say it will. Their team is completely incompetent, failed to coordinate between the sales floor and the warehouse, and instead of fixing their mess, they just penalize the customer with a "sorry, nothing we can do."

Do not let these people deliver your furniture. Rent your own truck or hire an independent service if you actually want your items delivered when promised. Save yourself the headache and go anywhere else.

Total rip off ! They also sell you on insurance for your couch! The couch not even a year old is sagging ! The guy came out to assess and agreed it’s sagging . Well guess what they won’t cover . Don’t buy here let’s shut it down

DO NOT PURCHASE A MATTRESS FROM HUDSON. They do not honor their warranty and when you try to make a claim they do everything to avoid you. I would never even take something free from them. I only overpaid for the mattress due to the warranty they refuse to honor but there's so many better options at a reasonable price point.

We ordered a table from Hudson’s website in April with a delivery date in June. No problem. It would be delivered to our new home after closing. In August a delivery was made and I questioned the small package, but the delivery men left because we hadn’t paid for set-up. When we opened the packaging we had received 2 leg posts! Long story short they promised a full refund including shipping. After many conversations, texts, and emails we never received a refund. We finally disputed the charges with Visa on September 1 and received a full “permanent” refund from Visa on September 12. Although Visa has a 60 day policy for disputes, they quickly decided our dispute was legitimate and made the refund. NEVER shop at Hudson’s Furniture.

I purchased a dining table from Hudson Furniture in Ocoee, which was sold as a high-quality product. Within a short period of light use, the table showed excessive wear and scratches — far beyond what would be considered normal. Their technician admitted to surface issues but the company refused to take any real responsibility, claiming it "meets manufacturer standards."
They offered a cosmetic “repair” that would have done nothing to fix the underlying problem, and then used my decision not to accept it as a reason to dismiss my concerns altogether.
Hudson Furniture clearly does not stand behind its products, and their customer service ends the moment a sale is made. I would not recommend them to anyone looking for quality furniture or honest service.
Also tried to deliver table without legs during the first delivery attempt.

I bought a chair from Hudson furniture Aug 8 2024, within 8 hrs of delivery discovered the chair was wrong for me because of medical reasons. After much trouble Hudson decided to refund my money. After numerous calls to store and corporate headquarters and over a month later my $580 was finally returned. Hudson furniture has a no return policy which is not readily disclosed. The No return policy is hidden in there contact. The company also is not part of the BBB. Buying beware! Better off going elsewhere....

They delivered an expensive bedroom set with a damaged nightstand. I contacted our salesman Alex and he yessed me to death for 2 months with no resolution and now not responding.

Broken furniture, broken promises. Ordered in November, delivered in January (broken, refused). Told they would reorder. Made weekly calls to determine status, finally being delivered again, again broken and refused. "Customer service" runs interference, managers won't call back. Smells like a scam to run past credit card dispute deadline. Run away.

FOLLOW UP - general manager followed up and promises refund. Fingers crossed. Takeaway - if it isn't in stock, order at your own risk.

Had to order one set, specifically told salesman was ok with up to 2 weeks or so delivery past our move in date, otherwise we would not order. Ordered set within that window stated on screen, but later "rescheduled" delivery was +4-5 weeks (so now, have a missing set for over 6-7 weeks). Salesman claimed the date was "delivery to Hudsons, not us" which is just wrong - but ok, so fix it - get a replacement or cancel. Replacement was +1K (nope) and wont cancel order so we can order from somewhere else without ridiculous 30% restock fee for something not even delivered. Did not tell us of late delivery for over 3 weeks, so totally screwed us over. Bought rest at Ashley's so far so good with them.

We ordered some furniture that was scheduled to arrive in 2 months. A couple days later we tried to cancel and they said we had to pay a 30% cancelation fee. I will never shop there again.

The furniture is very uncomfortable for the price. We replaced an inexpensive living room set with a $7,000 set and it is like laying on a morgue slab. No fluffiness or cushiness.

This is an extremely bad company with really bad unethical employees at their Melbourne, FL store. Also even their regional manager at their headquarters is a complete waste and has never heard of good customer service either! Please never use them if you don’t want a complete run-a-round and a loss of money and your valuable time. They do not stand behind what they sell and they all lie about the situations regardless of the numerous verbal conversations but better yet we have everything in email correspondence but it still did not matter and they screwed us anyway! They actually held us as hostages until they got their way costing us a lot of money!

I usually do not document or file any complaints but this Hudson Furniture Company has my attention well beyond anything that could be consider normal or ethical etc. Please do not purchase from this company unless you enjoy being screwed.

I purchased very expensive furniture last July and it took 8 months to get it onlyto have it fall apart 3 months later. The sofa was defective! So I was told to go the store and pick out something else so I did. Then I get a call from the salesperson Oz abd ge told me, "great news, you'll have it end of October. Here it is 4 weeks later and I am being dodged, lied to by the salesperson AND the General Manager, Penny. She had been lying to me since last year. She NEVER EVER call you back. She lies, lies, lies! She's she worst! I've been contacting her for weeks and she's always "waiting to hear back" and that she'll be in touch shortly. Well 4 weeks and me having to be the one chasing her down or finding anyone at the store that is willing to help. They said, "you need to talk to Penny". Well the problem as I've said Penny is the WORST General Manager. She lies and screwed me over and because of her lies I postponed moving because they assured me that they have an answer. Hudson's Furniture is super expensive and has the same quality of furniture that comes in boxes that you put together with that little too.

BUYER BEWARE! Look elsewhere for furniture

I am still out of pocket over $1000 after 3 months. The store special ordered the incorrect item for me and delivered it. I told them it wasn't what I wanted or ordered and requested a refund. I also told them that they had double billed me for shipping.
Despite talking to the sales rep, the manager and customer services on numerous occasions I am still no closer to getting a refund. The manager is just plain rude, when making an in person visit to the store, he just ignored that I was there. Customer service is just a vacuum whom you call and don't ever get a call back or resolution to your problem. I would rather sit on the floor than shop with this company again. I am now hoping that Amex can give me a refund before I finally give up and take them to court to get my refund.

I have no complaints about the quality of the furniture. But Management is the worst I have dealt with in a long time. Damage was done to by home during delivery. Still waiting for repairs and I was suppose to get my delivery charge credited back. That has not happened. Store manager is pleasant but never calls when she says she will - tells you what you want to hear and does nothing. Territory Manager doesn't even have the common courtesy or respect to return any of my requests. Customer service department is rude and you accomplish nothing speaking with them.

We visited the Hudson’s in Orlando. Liked what they called a five piece wall unit. The sign said it was 9999 dollars but it was on clearance for 2999 dollars. We called to confirm shipping was included. The lady tried to say it was 3999 After arguing we sent her a picture that had the price clearly marked. She then said that price was for the floor model. She had more of the unit but they sold the floor model. But we could buy one for 3999 dollars. Who sells the floor model before the inventory. Looks suspiciously like bait and switch.

Ordered a sofa in early March. Was due in in 11 days and received an email today stating it was coming 7/20 instead of 4/21. When I called the salesperson they blamed the freeze in Texas for the delay but I placed my order after the freeze so how did they not know this would be an issue until today. Guess that is the new excuse instead of Covid. Offered 100 off which is unacceptable.

Undoubtedly a great store to buy trendy and stylish features at an affordable price. My king bedroom set is very classy & reliable.