Human Interest Reviews 379

My company has been using human insterst as our retirement account and everyone at my place of work had discrepencies in their balances. Several employees were missing thousands of dollars. When my complaint was put in it was dismissed. I then had to go in and audit my own account and show that over a thousand of dollars was missing. For 6 months money was being taken from my check and not included in my account. The issue was marked resolved two months ago and the money has yet to be placed back into my account. They were not responsive and I often had to check in for updates.

I canceled my service in February and they’re still billing me over a 100 dollars a month for nothing I’m not receiving any services. Good luck ever trying to get a hold of a real human it’s all ai bots. Worst customer service I’ve ever received. Total scam.

Nathan was an great help made the process stress free.

Nathan was amazing. Answered all of my questions and resolved my issues. Great job!

Nathan C was such a great help! I was looking into merging both of my human interest accounts, one from my previous employer and one from my current employer, and it seemed too complicated to do it by myself so I gave human interest a call and Nathan walked me through the steps to do so. Thanks again Nathan!

This has to be the most incapable, inept group of financial advisors and funds management people. Their absolute inability to communicate in a timely manner, provide advisors and staff that know how to process requests, and ultimately manage anyone's funds astounds me. What started as a simple Traditional IRA rollover to this company, because it's the new funds management company that our employer chose, has been ongoing for over 2 months. The initial request was submitted at the end of January. They finally scheduled a meeting with the originating financial group, where both myself, and the representative from Edward Jones, waited for over 15 minutes while they were "working" on the request. When I finally said, "What are we waiting on?", the response was "Oh.. I thought you guys were doing something". She was completely unaware of a LOI or LOA for transfer of funds, completely dumbfounded when THE EDWARD JONES ADMINISTRATOR had to EXPLAIN TO HER HOW TO DO HER JOB, and then proceeded to never follow up. They finally got me over the forms, where I signed and returned within 30 minutes, and it's been stale since. I had to reach back out again, and ask them what the status was, and they COULDN'T EVEN RETRIEVE A DOCUMENT THAT WAS UPLOADED TO THEIR PORTAL UNDER THE SAME REQUEST! I have no other words for this company, other than I trust my children managing my futures and funds, more than I trust this group of people; and they're still in grade school.

Nathan was amazing. Helped me with everything I needed. Answered all my questions. He got things accomplished. Knowledgeable.

I will like to thank Alyssa b. so much for helping me today!

My experience with Ericka was wonderful she helped me navigate through the website to make my life easier and complete what I needed to do. I wish all my online customer services could be that easy!!!

I'm giving Human Interest 1 Star because it won't let me give Zero Stars. This company is highly predatory and NOT small business friendly. My fees went through the roof after a year. I complained and the lady I spoke to agreed the fee I was paying was insanely high for an individual 401k. She lowered it to $43 per month. Then my fees went through the roof again to $219. I paid thousands more in fees than my 401k was even worth. I sold my business and had to close my 401k and move it into an IRA. They charged me fees to close it that were nearly the value of my 401k. This company is so immoral and what they do to small businesses should be criminal.

Nathan was a wonderful customer service assistant. He was very informative and super patient. I never write reviews, but honestly, he was so good I had to post something to say how much I appreciated his help today.

Nathan, patiently explained the answers to my questions and he is very knowledgeable of the subjects

Nathan C. was very patient, instructive, and pleasant and we were able for me to get setup on the website.

Nathan was extremely helpful, professional, and answered all my questions! I called about a rollover.

I am a Teacher. They refuse to release my funds and close my account - even though I am no longer required to contribute to PERA! My company no longer contributes either but they are holding my funds, just being mean for no reason and they refuse to help - they just keep denying the requests over 10 times!! This should have been closed out 6 months ago. How are they allowed to be in business?!

Ericka helped me step by step over the phone and made the process quick and easy. Thanks!!

I called in with an issue. I spoke with Mike E. He was very friendly and professional. He helped me resolve my issue and had an answer to each of my questions. Thanks Mike E, you’re the best!!

Colbert was fantastic and very patient as well as helpful great job and Thank you!

Juan was fantastic!!! He figured out my problem, resolved it and made me one very happy customer! I would give 10 stars if I could.