Refusing to respond to all attempts to contact regarding Dyson that was faulty and stopped working after 4 weeks. Court claim filed and with only 5 days left to respond they are still ignoring all... Toon meer
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Placed an order for a refurbished Shark handheld (Order #25036) back on 18 April and it has never been dispatched, let alone delivered. No proactive updates, no shipping confirmation, nothing. Un... Toon meer
Looked everywhere without success for a replacement part for my Shark vacuum cleaner. Most offered on eBay just looked too battered and bruised for serious consideration. Then I found Huva. The item... Toon meer
Bedrijf heeft geantwoord
Amazing service. Excellent value for money. Was thinking I might need to dispose of my broken Shark, however discovered Huva. They were able to supply a replacement part for 50% less than Shark which... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Huva Limited is a UK specialist in professionally refurbished vacuums and parts. We restore popular Shark, Dyson and Numatic (Henry) models to a high standard—delivering big savings versus new without compromising performance.
Contactgegevens
89 Jacobs Well Lane, WF1 3PB, Wakefield, Verenigd Koninkrijk
- 01924666151
- Sales@huva.uk
- huva.uk
3,0
Gemiddeld
186 reviews
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Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Was very happy with the product but…
Was very happy with the product but didn’t give much info about delivery
27 november 2025
Antwoord van Huva
Thank you for your kind review. We’re glad to hear you were happy with the product, and we appreciate you choosing Huva. Your feedback means a lot to us.
Purchased via Wowcher 15/11/2025
Purchased via Wowcher 15/11/2025, still hasn't been delivered.29/11/2025
I spoke to customer services last Monday who assured me it would arrive Wednesday, it didn't.
Spoke to customer services Thursday who checked the order number 50618977 they told me it had been dispatched Wednesday and should be with me that day or tomorrow (Friday)
They asked for my email to send me a tracking number, which I gave. The customer service chap told me he was sending me the email as we spoke. He also said he was having problems with their couriers and were in the process of changing couriers, I suspect this was BS.
I received no such email at all, I have had nothing from Huva.
It's now Saturday still nothing - no email, no vacuum cleaner.
I do not want to have anything more to do with this shambles and want an immediate refund
AVOID AVOID AVOID
15 november 2025
Review zonder uitnodiging
Antwoord van Huva
Hi Richard,
We want to clarify the facts to ensure an accurate public record.
Your order was purchased through Wowcher, not directly from Huva. Unfortunately, Wowcher halted all dispatch of items during this period, which was completely out of our control. Because of this, we were unable to fulfil your order directly or provide tracking information ourselves.
We did everything legally and contractually required on our side and promptly provided all relevant information to Wowcher. Any delays, missing emails, or refund requests must be handled directly through Wowcher, as they control dispatch and refund processes for their platform.
We understand this was frustrating, but Huva acted in good faith and fulfilled all obligations within our control. We encourage customers to reach out to Wowcher for resolution of third-party orders.
— The Huva Team
Old and used not refurbished!
Took a leap of faith with this new company as I believe in recycling items not sending straight to landfill and buying brand new. Hoover head was sold to me as refurbished but what I received was very well used and appears to have been retrieved from a well used hoover that was probably broken beyond repair and working parts sold on. My grumble is I could've bought a used one from Ebay in the same condition for less than I paid for this one.
Very miss leading website. It does work which is why I haven't sent it back but I certainly overpaid for a very used hoover head.
21 november 2025
Review zonder uitnodiging
Antwoord van Huva
Hi,
Thank you for sharing your feedback. We’re sorry to hear that you feel the product did not meet your expectations.
All of our refurbished items are tested for full functionality before being sold, and our goal is to offer products a second life rather than sending them to landfill. We clearly label items as refurbished on our website and provide information on their condition, but we understand that expectations around “refurbished” can vary.
We appreciate your feedback and will continue reviewing how we describe product conditions to ensure clarity for future customers.
Thank you for supporting sustainable practices by choosing a refurbished product.
— The Huva Team
So far negative experience
So far negative experience. Attempted to make contact with customer services but no response. Life chat dosnt respond after the initial question. Phone just rings and emails are still awaiting response.
Delivery should of been received by 20/11 yet to receive any communication regarding delivery or tracking. No way to request a refund as purchased via wowcher third party.
20 november 2025
Review zonder uitnodiging
Antwoord van Huva
Hi Gemma,
We’re sorry to hear you felt let down, but we do want to make the situation clear for transparency.
Your order was placed through Wowcher, and once we had fulfilled everything required on our side, the remainder of the process, including delivery updates, refund processing, and communication was handled entirely by Wowcher, as per their system and terms.
We explained this during our conversations and did everything we were legally obliged to do from the Huva side. Unfortunately, delays or refund actions initiated through Wowcher are not something we can control directly.
We’re glad to see that Wowcher has since issued you a full refund, and we hope this brings the matter to a fair resolution.
If you ever order from us directly in the future, we’ll be here to help you promptly and ensure everything goes smoothly.
— The Huva Team
Order hasn't turned up
Order hasn't turned up. Nobody responds on the online chat. Nobody replys to emails. Poor customer service.
20 november 2025
Review zonder uitnodiging
Antwoord van Huva
Hi Lucas,
We’re really sorry to hear you haven’t received your order and struggled to reach us, that’s not the experience we want for our customers. After checking our system, we currently have no record of an order under the name “Lucas Dutton.”
It’s possible the order was placed under a different name, email, or address. Please reach out to us with any additional details so we can locate it and resolve this as quickly as possible.
Our customer support team is available Monday to Friday, 9am–5pm, and we aim to respond as quickly as we can.
We’re always looking to improve and we’re more than happy to help get this sorted for you.
— The Huva Team
EVRI, bad delivery service
No answer on the phone to any of the three options, even after a very long wait. I was called back & apologised to for the delay. very helpful from then on.
19 november 2025
Review zonder uitnodiging
Great service - knowledgeable & helpful
Great experience with Huva!
My Shark vacuum cleaner recently stopped working and I ordered a part from Huva. Replacement part didn’t fix the issue so I sent an online query to Huva. They called me within minutes (they instantly knew what the issue was!) and asked me to check one thing while I was on the phone, which confirmed their diagnosis.
Emailed me a label to return the part I’d originally ordered and sent the correct part out at the same time. Within a couple of days, and £10 later, my Shark was fixed and working again
Knowledgeable, helpful staff and 5⭐️ customer service
16 november 2025
Review zonder uitnodiging
Antwoord van Huva
Hi,
Thank you so much for taking the time to share your experience! We’re thrilled to hear our team could quickly identify the issue and get your Shark vacuum working again.
Providing knowledgeable and helpful support is something we take pride in, and it’s wonderful to know our approach made the process smooth for you. Your feedback means a lot to the entire Huva team!
We look forward to helping you again in the future.
— The Huva Team
Entering the third week today without any sign of our Dyson arriving
Ordered a hand held Dyson on the 29th October and the website said 2 day delivery time. Not one call from Huva to update me with delays. I’ve had to call every single time and as yet as far as I can see we are no further forward that I was last week when I was informed they didn’t even have the model I wanted. Today, after asking, I have been offered a 10% reduction which I won’t get for another 2-3 days at least. I’ve given two stars purely for the fact I was given a 10% refund after asking, otherwise it would have been a one star. I have to say their after sales service is abysmal.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Huva
Hi Neil,
Thank you for sharing your feedback. We sincerely apologise for the delays and for the frustration caused by the availability of the Dyson model you ordered.
While our website states standard delivery times, availability can sometimes change due to stock shortages, which unfortunately happened in your case. We understand it was frustrating to have to call multiple times, and we appreciate your patience while we worked to resolve this.
As noted, we issued a 10% refund to acknowledge the inconvenience, and we hope this demonstrates our commitment to resolving issues fairly. We are also reviewing our communication processes to ensure customers are updated more proactively in similar situations.
We genuinely value your feedback and will continue working to improve our service.
— The Huva Team
I originally ordered on the 26th…
I originally ordered on the 26th September. My order ended up somewhere in Scotland. I spoke with a sales person who said that he would get Evri to collect and deliver to me but that didn't happen. So, I was given a refund. I asked if I ordered again if it could be sent with a different courier, he said yes that he would send with Royal Mail. So I ordered again 27th October and I'm still waiting for my Shark IZ201UKT replacement.
27 oktober 2025
Antwoord van Huva
Hi Margaret,
Thank you for sharing your experience. We completely understand how frustrating the delays and courier issues must have been.
Unfortunately, your original order was misrouted due to courier challenges, and Fastway was in the process of liquidation at that time, which was entirely out of our control. After reviewing the situation together, we agreed that the best solution was a full refund, which has now been processed.
We apologise for the inconvenience caused by these circumstances. We truly value your feedback and will continue working to improve our courier processes and communication for all future orders.
— The Huva Team
Antwoord van Huva
Hi Sean,
We’ve been trying to reach you on several occasions by phone to resolve the issue with your part, but unfortunately haven’t been able to make contact.
A replacement was arranged, and we’re still happy to put this right, please contact us directly on 01924 666 151, so we can get this resolved for you as soon as possible.
Kind regards,
The Huva Team
Antwoord van Huva
Hi Andy,
Fantastic news, we love a rescue story! Delighted we could save you from buying a whole new cleaner.
– The Huva Ltd Team
Got exactly what I wanted
Got exactly what I wanted. The part was delivered quickly and in good condition and now she who will be obeyed is happy again.
27 oktober 2025
Antwoord van Huva
Hi George,
Glad to hear the part arrived safely and even happier to know “she who will be obeyed” is pleased again! Thanks for the laugh and the great review.
– The Huva Ltd Team
Antwoord van Huva
Thank you for your review! We’re so pleased to hear you’re happy with your purchase and found it great value. Your feedback means a lot to us.
Kind regards,
The Huva Ltd Team
Heartfelt Thanks to the Huva Ltd Team
Dear Huva Ltd Team,
I just wanted to take a moment to express my sincere gratitude for the outstanding service and kindness you’ve shown me. And a special mention to Adam whom, has dealt with me from the onset.
After experiencing significant trouble with a previous counterpart (Wowcher Ltd) from whom I originally purchased the hoover from, I reached out to your team for assistance. From the very first contact, Huva Ltd went above and beyond to help me resolve the issue with Wowcher Ltd. Your communication, empathy, and commitment to customer satisfaction truly stood out.
Your final gesture — sending me a hoover completely free of charge ( yes you have read that correct) — has left me genuinely touched. It’s rare to find a company that demonstrates such generosity and integrity. I cannot recommend Huva Ltd highly enough, not just for your incredible kindness, but for the professionalism and care you showed throughout the entire experience.
The hoover arrived today, perfect working order, smelling beautiful from the moment you turn it on, obviously having inserted a scent boost.
They clearly have pride in their work and ensure all items are sent with care.
Thank you once again for turning what began as a frustrating situation into one that restored my faith in exceptional customer service.
With heartfelt thanks,
Lisa xx
25 oktober 2025
Review zonder uitnodiging
Antwoord van Huva
Hi Lisa,
Thank you so much for your wonderful words, your message truly made our day! We’re delighted that we could help turn your experience around and that you’re enjoying your new hoover.
We’ll be sure to pass on your kind feedback to Adam and the rest of the team, they’ll be thrilled to know their efforts made such a positive impact. At Huva Ltd, we take great pride in doing things the right way, and it’s fantastic to hear that our care and attention came through.
Wishing you all the best!
Warm regards,
The Huva Ltd Team
Order never arrived
Order never arrived. No response to E-mails, and no answers on Live Chat. SCAM.
24 oktober 2025
Review zonder uitnodiging
Antwoord van Huva
Hi Jonathan,
We’ve thoroughly checked our systems and can confirm that we have not received any emails, live chat messages, or other contact from you. We take customer communication very seriously, and all genuine messages are logged and responded to.
Your order was placed through Wowcher, and as per their process, all payments and refunds are managed directly by Wowcher. We have not received any payment for this order, as it was never fulfilled by us. Because of this, any refund must be requested directly from Wowcher’s customer service.
Please reach out to Wowcher with your voucher or order reference, they will be able to assist you immediately.
To be clear, we are not in possession of your funds and cannot process refunds for orders made via third-party platforms. If you require guidance on how to contact Wowcher, email us at Customersupport@huva.uk and we’ll help direct you to the correct team.
Thank you for the opportunity to clarify this.
I ordered a refurbished Dyson vacuum…
I ordered a refurbished Dyson vacuum cleaner on a Sunday, purely on the basis of Huva’s next day delivery commitment. It’s now Friday and there’s no sign of the item. On contacting Huva they have been unable to commit to an actual delivery date, which has forced me to contact my credit card provider for a refund - and source a replacement vacuum cleaner from another retailer . Really disappointing.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Huva
Hi Daniel,
Thank you for your review. We’re sorry to hear you experienced a delay receiving your Dyson.
To clarify, your order was dispatched on time from our warehouse, as promised. Once collected, the parcel is in the hands of our courier and unfortunately, any delays at that stage are completely outside of our control. We monitor all shipments closely, but we cannot influence or expedite a courier’s internal delivery processes.
For transparency, we also train all of our staff never to commit to an exact delivery date, because we don’t want to make promises we can’t guarantee. It would be misleading to confirm a date when the final delivery is managed entirely by a third-party courier.
We understand how disappointing courier delays can be, especially when you expected next-day delivery, and we apologise for the inconvenience this caused.
Thank you for your understanding and for giving us the chance to clarify how our delivery process works.
I hoped for better
Following an enquiry I received a response that they had a AZ950 in stock and followed the instructions exactly for ordering. An AZ910 was delivered. Faced with the hassle of returning and the uncertainty of whether they actually had a AZ950 in stock I decided to see if I could combine my damaged AZ950 and the AZ910 - and after an hours work was successful. The manager emailed me spontaneously with an apology, and a non specific suggestion for making 'immediate amends'. I suggested compensation. I have received no response.
Its possible that Huva never really did have a AZ950 in stock. Its also possible this was a genuine mistake. Since they haven't replied to my email, I'm suspecting the former.
Incidentally, all Huva parts are used. This fact is inconspicuously buried at the bottom of the home page. And all photos show pristine components - not what I received.
PS Shark are pretty rubbish - high cost and low quality - after 4 years of light use mine failed catastrophically (poor design and quality). I improvised a mend and then it failed again. My 20-year old Vax is still going and was far better designed and manufactured.
26 september 2025
Antwoord van Huva
Hi,
We sincerely apologise for the confusion and inconvenience caused by receiving the incorrect model. At the time of your order, our business was in the middle of a warehouse relocation, and unfortunately this created unexpected logistical errors and delays. Your order was one of the few affected, and we’re truly sorry it impacted your experience.
To confirm, the AZ950 was in stock when you enquired but, the AZ910 was sent in error during the move. We understand your frustration, and we fully accept responsibility for the mix-up.
We did reach out regarding compensation, and it’s possible our follow-up didn’t reach you during that busy transition. Please contact us so we can make this right as promised.
We also want to clarify that all items sold are refurbished or pre-owned, which is stated on our website.
We genuinely appreciate your patience and your detailed feedback, it helps us improve as we settle into our new location.
Great item
Great item, customer service responded really quickly to my query regarding compatibility. Item fits perfectly and does the job. Much cheaper than buying from the brand. It did arrive slightly later than advertised but this was not a problem.
26 september 2025
Would not trust them for a refurbished product.
Products are classified as fully refurbished. They are not.
Ordered a replacement shark vacuum base which came heavily scratched, chips in the rubber seals, dented casings, and a seriously strong tobacco odour.
Would not trust them for a refurbished product.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Huva
Hi Nathan Scott,
Thank you for taking the time to leave your feedback. We're truly sorry to hear about your experience.
We aim to ensure all of our refurbished products meet high-quality standards, and it’s clear we fell short in your case.
We would appreciate the opportunity to make this right. If you haven’t already, please contact our customer support team, and we will be happy to arrange a replacement.
Your feedback has been shared with our refurbishment and quality control teams so we can address the issues you’ve raised and improve moving forward.
Thank you again for bringing this to our attention.
Kind regards,
Adam
Huva.UK
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