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IDGO Reviews 

3
•
TrustScore 3 uit 5

2,9

Zakelijke diensten
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Bedrijfsgegevens

  1. Zakelijke diensten

Geschreven door het bedrijf

IDGO (pronounced I’d go) is a secure proof of identity and contactless payment card with a FREE membership package for all UK public members aged 18 & over!

Contactgegevens

2,9

Gemiddeld

TrustScore 3 uit 5

3 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,9

Alle reviews

(3)

3 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

No Response!!!

I have paid £15 for an IDGO pass and still im waiting for a credas link to verify so can proceed with application.
I've emailed and received no reply so am also feeling like I've been scammed I do not recommend using this company

17 juli 2026
Review zonder uitnodiging
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Antwoord van IDGO

Hi,

I’m so sorry for the experience you’ve had and I completely understand your frustration. You are right that you should have received your ID verification link and a response to your message much sooner.

I wanted to personally apologise and explain that IDGO is currently a small, founder-led business, and I unexpectedly had to step away from operations due to an emergency caesarean and my baby being born three months premature, requiring time in NICU. Unfortunately, this meant customer service and applications were not managed as they should have been.

I have now located your order and will be in touch directly to resolve this and make sure your application can be completed, I'm also happy to issue a refund if you'd like me to.

Thank you for bringing this to my attention, and I’m truly sorry again for the inconvenience caused.

Dannii
Founder & CEO, IDGO

Beoordeeld met 1 van de 5 sterren

I had to look on trustpilot to see if IDGO was a scam

I had to look on trustpilot to see if IDGO was a scam. No one responds to any messages, there is no phone number to call. I applied back in May thinking it was plenty of time for my daughter to take to a festival rather than a passport. Please can someone get back to me.

UPDATED
This is just an update as I received the card (nothing from IDGO from May to end of July). I still haven’t had any correspondence from them so just so people are aware that it’s not a scam but you have to wait a long time with no updates!

17 juli 2026
Review zonder uitnodiging
Logo IDGO

Antwoord van IDGO

Hi Annabel,

I’m so sorry for the experience you’ve had and I completely understand your frustration. You are right that you should have received your IDGO card and a response to your messages much sooner.

I wanted to personally apologise and explain that IDGO is currently a small, founder-led business, and I unexpectedly had to step away from operations due to an emergency caesarean and my baby being born three months premature, requiring time in NICU. Unfortunately, this meant customer service and applications were not managed as they should have been.

Thank you for bringing this to my attention, and I’m truly sorry again for the inconvenience caused.

Dannii
Founder & CEO, IDGO

Beoordeeld met 3 van de 5 sterren

29 July / 2nd Update

Update 29 July: hi Dannii, I have not yet received anything other than your messages on here: I did email you again. No ID card has arrived. I have not received any tracking or information at all. Please email me. Thank you.

Update: IDGO have now been in touch, apologised and sent the verification link. My son has now uploaded his passport, so hopefully the card will follow soon. I’ll update again once it arrives.

@Danni, I’m sorry to hear you’ve had such a difficult time. I appreciate the reply and explanation. I’ll wait to hear from you directly and will update the review once this is resolved.

I applied for the IDgo card for my son last week. Nothing came through for him to upload his passport as ID, no email, no text, other than confirmation of our order. I wrote to them 2 days later (which was now five days ago), and have had no response. So, £15 down and nothing at all back. No telephone number and no response. It's a bit poor tbh, I'd recommend trying another card based on this woeful experience so far. Maybe they'll reply to this?

3 juli 2026
Review zonder uitnodiging
Logo IDGO

Antwoord van IDGO

Hi Katie,

I’m so sorry for the experience you’ve had and I completely understand your frustration. You are right that you should have received your ID verification link and a response to your message much sooner.

I wanted to personally apologise and explain that IDGO is currently a small, founder-led business, and I unexpectedly had to step away from operations due to an emergency caesarean and my baby being born three months premature, requiring time in NICU. Unfortunately, this meant customer service and applications were not managed as they should have been.

I have now located your order and will be in touch directly to resolve this and make sure your son’s application can be completed.

Thank you for bringing this to my attention, and I’m truly sorry again for the inconvenience caused.

Dannii
Founder & CEO, IDGO

UPDATE:

Hello again, Katie,

Thank you so much for your update and for your understanding. I really appreciate your kind words.

I did check your son’s order personally and can confirm his IDGO card was printed and dispatched. I hope it has now arrived safely, but if you haven’t received it yet, please let me know and I will look into this immediately for you.

Thank you again for giving us the opportunity to put this right, and I really appreciate your patience.

Dannii
Founder & CEO, IDGO

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