As first time parents we were so overwhelmed with all the products on the market but decided to go for icandy to kit ourselves out and couldn’t be happier. We got the Cocoon 360, Peach and Pip - and a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I completely recommend Icandy! The best pram ever made. I got the Icandy travel system and I absolutely love it but unfortunately I had to go for something smaller and got the Icandy pip, can't wait f... Toon meer
Bedrijf heeft geantwoord
Paid for next day delivery took 4. Money of difference between next day delivery and normal refunded but I could have bought same product cheaper but I went for I candy as they could do next day deliv... Toon meer
Absolutely first class customer service. We ordered some pram parts to take to family in Portugal. The parcel was lost by the carrier. Nicola from customer services was friendly and helpful, she despa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over iCandy
Geschreven door het bedrijf
Shop Peach 7 Shop Orange 4 Shop all Pushchairs Shop Accessories
Our Mission
At iCandy, our passion is to elevate the journey of parenthood through innovation, style, sustainability, and the highest standards of quality.
From our family to yours
From its roots in London’s fashion design and manufacturing scene, iCandy has uniquely been owned and directed in the UK by the same family for over 90 years. Now proudly in its fourth generation, the Appels and their extended iCandy family remain completely focused on the best of British craftsmanship; designing and engineering innovative, quality products.
Our Family
Bradley's financial acumen and design sensibilities, combined with Warren's technical brilliance, have together orchestrated the evolution of their family business, ensuring that manufacturing remains its core focus. Today, they head up a globally renowned nursery brand, seamlessly blending the finest in British design and engineering with cutting-edge safety standards, prioritising the well-being of parents' most cherished possession — their baby. iCandy is a very proud British family business whose focus is families.
Bradley and Warren's roots in manufacturing run deep, nurtured within their grandfather's business, SCS (London) Limited. Their school breaks were a crash course in various skills, from cutting tables to sewing machines, unloading cloth shipments from Italy, and helping with deliveries. This hands-on experience with British design quality and manufacturing expertise runs as a common thread through both of their careers and is evident in every iCandy product.
Our Approach
iCandy's four core principles — Quality, Innovation, Heritage, and Style — perpetually drive our desire to consistently create products that are both beautiful on the outside and engineered to perfection on the inside. Fundamentally, every single iCandy product is exquisitely built to provide the highest standard of safety, quality, and innovation, all whilst reflecting individual style.
We are delighted to welcome you to the iCandy family and look forward to accompanying you right from the start of your most wonderful adventure.
Need assistance with your iCandy product?
You're in the right place! Our dedicated support team is here to help you get the most out of your iCandy experience.
Contact iCandy
You're welcome to contact iCandy customer service directly on weekdays.
Mon - Thu: 09:00 - 17:00
Fri: 09:00 - 16:00
5 year Warranty
With every pushchair
Contactgegevens
Montgomery Way, SG18 8UB, Biggleswade, Verenigd Koninkrijk
- 01767 604400
- customerservices@icandyuk.com
- icandyworld.com
3,8
Goed
772 reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Dan was brilliant
Dan was brilliant, very helpful and very persuasive! Highly recommend to come and find Dan at The Baby Show!
26 oktober 2025
Review zonder uitnodiging
Antwoord van iCandy
Good Morning Alp,
Thank you so much for leaving this lovely review!
We’re thrilled to know you had such a great experience with Dan and his vast knowledge.
We ordered the iCandy Peach 7 and have…
We ordered the iCandy Peach 7 and have absolutely loved it. It comes with all the necessary accessories you’ll ever need. Comparing it to friends who have bought other brands, iCandy really stands out in quality of the build and functionality.
Despite being larger than many others, it’s v easy to push and move around, our baby is always looks so comfortable in it. It has served us fantastically from his birth and love knowing that it will only grow with him.
Highly recommend.
21 oktober 2025
Review zonder uitnodiging
Antwoord van iCandy
Good morning Adam
Thank you for taking the time to leave this review!
We’re absolutely delighted to hear how much you and your family love the Peach 7. It’s great to know that you’ve found it so light and easy to push, and that your baby is so comfortable in it.
Welcome to the iCandy family!
A present for my daughter
Very quick delivery,
But I have not opened the box as it is a present for my daughter, and will not be opened until next week, I did order a rain cover as well, I only received 1 parcel so I just hope it’s in the box. Next week maybe could give a better review.
16 oktober 2025
Antwoord van iCandy
Good morning Ann,
Thank you for taking my call, as explained the warehouse have advised the raincover will be in the box you have received
miss sold our items and no support
we have problem where a retailer sold us as grandparents with our arival i a baby boy and we bought only to fin they sold us a peach limited adition and the colour coded bumper bar for the push chair we bought one separately from your firm directly only to be treeted like thieves and told that the 5 year waarrenty has expired so we have not received the following carrycot, carseatso now the ptoblem is the company is bust the creditors dont care the my new grandson due in the first 2 weeks of december so far im not holding breth to no avail please call us on 07716505045 ERIKA & Peter if u can rectify situations
29 september 2025
Antwoord van iCandy
Good morning Erika,
We’re really sorry to hear about your experience and we completely understand your frustration.
We’ve left you a voicemail with some important next steps. Please follow the instructions provided so we can try and assist you further.
Antwoord van iCandy
Good morning Jade,
We are so thrilled to hear how satisfied you are with the iSapares process, and secure deliver practices or the couriers we use.
I bought this for my grandchildren and…
I bought this for my grandchildren and it was spot on for the conversation of my I Candy pram . Big thumbs up from me 👍
11 september 2025
Antwoord van iCandy
Good morning Matthew
Thank you for this lovely review!
We're absolutely delighted to hear how happy you are with your Biscotti purchase. Your kind words mean a lot to us!
Bad ordered pram over a week ago and it…
Bad ordered pram over a week ago and it hasn’t even been shipped yet
10 oktober 2025
Antwoord van iCandy
Good Morning Elaine,
We've checked your order and can confirm it was dispatched on Friday, 10/10. We've contacted the courier for an update and will be in touch as soon as we receive a response.
As soon as we have more information, we’ll give you a call to update you.
Didn't send full order
I wasn't given a delivery date, and when it did come, they only delivered part of my order. I now can't change the delivery address on the rest of my order so may now miss the second delivery.
I have been waiting for a call back for three days regarding this matter. I have only received the car seat and am still awaiting the pram!
9 oktober 2025
Antwoord van iCandy
Good afternoon Gemma
We’ve reviewed your order and can confirm that two items were placed.
We’ve tracked the shipment for you and can see that both items were delivered on 10/10.
If you believe something is missing or incorrect, please don’t hesitate to let us know — we’re here to help.
Parcel not been delivered or no note…
Parcel not been delivered or no note put through door on attempted delivery
8 oktober 2025
Antwoord van iCandy
Hi Rob,
We’re sorry about the delay.
We’ve tracked your item and, according to the tracking information, it was delivered on 14/10.
Easy to order and delivered on time 🕰️
Easy to order and delivered on time 🕰️
Would use again.
7 oktober 2025
Antwoord van iCandy
Hi Neil
Thank you for taking the time to leave this review!
We’re delighted to hear how happy you are with the iService process and the delivery — your feedback means a lot to us.
It’s a good pram but find it very bulky…
It’s a good pram but find it very bulky still for my car and not easy to to put down
23 september 2025
Review zonder uitnodiging
Antwoord van iCandy
Hi Eric
Thank you for your very valid feed back.
We really appreciate you taking the time to share your thoughts with us.
Brilliant travel pushchair!
So lightweight and easy to fold – perfect for trips and everyday use. Feels sturdy, reclines nicely for naps, and has good storage for such a compact buggy. Really smooth to push and looks stylish too. Highly recommend!
7 augustus 2025
Antwoord van iCandy
Good Evening Izaura,
Thank you for taking the time to leave this review!
We are delighted to hear how much you`er loving your iCandy Pip
As the lightest addition to the iCandy range, it’s quickly become a favourite among our customers — and we're so pleased it’s been a hit with you too!
Great pram, brilliant customer service!
For the icandy peach 7, it’s a Great pram! Recently had to get the adapters due to our growing family to make it a double and works brilliant! Had some issues with ordering so had to call customer service who went above and beyond to help and were so friendly and helpful easy to talk too.
1 september 2025
Antwoord van iCandy
Good evening Helen
Thank you for taking the time to leave this review!
Our customer service team works extremely hard to provide the best experience possible for our iCandy customers, and feedback like yours truly means a lot.
We’ll be sure to pass your kind words on to the team — they’ll be thrilled to hear them!
Excellent all round
Super quick delivery
Beautifully packaged and wonderful pram, step up from my previous pram
Thank you
30 september 2025
Antwoord van iCandy
Hi Stephanie
Thank you for taking the time to leave this review!
We're thrilled to hear how happy you are with your iCandy pushchair and the delivery experience.
Welcome to the iCandy family — we're so glad to have you with us! 👶🍭
Excellent 100%
29 september 2025
Antwoord van iCandy
Good morning Gentiana
Thank you for taking the time to leave this review!
We're thrilled to hear how satisfied you are with the iSpares process and the converter base.
Your feedback means a lot to us, and we're glad we could meet your expectations!
Very prompt customer service response
I was very impressed by the swift response from iCandy (specifically Priya) when I contacted them regarding a small part I was hoping to obtain. Priya arranged for it to be sent out within a few hours of my query which was great.
29 september 2025
Review zonder uitnodiging
Antwoord van iCandy
Hi Annie
Thank you for leaving this lovely review!
We’re so pleased to hear about the great service and prompt resolution you received from Priya.
Your feedback will certainly be passed on to her!
Antwoord van iCandy
Hi Hollie
Thank you so much for taking the time to leave this lovely review!
We’re thrilled to hear how much you’re loving your Peach 7.
Wishing you many happy adventures ahead – and welcome to the iCandy family!
Andy was the best
Andy was polite helpful very knowledgeable and really knew what he was talking about. Answered all our questions perfectly - just brilliant
28 september 2025
Review zonder uitnodiging
Antwoord van iCandy
Hi Sharon
Thank you for your lovely review!
We’re so pleased to hear that your experience with Andy and the team was such a positive one.
Your kind words mean a lot to us!
Fantastic service at the Baby Show at…
Fantastic service at the Baby Show at Sandown Racecourse. Amazing product and ended up buying the icandy Peach7
28 september 2025
Review zonder uitnodiging
Antwoord van iCandy
Good afternoon Mike,
We’re absolutely delighted to hear how much you loved the Peach 7 and the service you received from our team.
Welcome to the iCandy family — we’re so pleased to have you with us!
Antwoord van iCandy
Good afternoon Caroline,
The ETA is 3:00–4:00 PM today for your item, there should have been a notification.
Hope this helps.
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