As first time parents we were so overwhelmed with all the products on the market but decided to go for icandy to kit ourselves out and couldn’t be happier. We got the Cocoon 360, Peach and Pip - and a... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I completely recommend Icandy! The best pram ever made. I got the Icandy travel system and I absolutely love it but unfortunately I had to go for something smaller and got the Icandy pip, can't wait f... Toon meer
Bedrijf heeft geantwoord
Paid for next day delivery took 4. Money of difference between next day delivery and normal refunded but I could have bought same product cheaper but I went for I candy as they could do next day deliv... Toon meer
Absolutely first class customer service. We ordered some pram parts to take to family in Portugal. The parcel was lost by the carrier. Nicola from customer services was friendly and helpful, she despa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over iCandy
Geschreven door het bedrijf
Shop Peach 7 Shop Orange 4 Shop all Pushchairs Shop Accessories
Our Mission
At iCandy, our passion is to elevate the journey of parenthood through innovation, style, sustainability, and the highest standards of quality.
From our family to yours
From its roots in London’s fashion design and manufacturing scene, iCandy has uniquely been owned and directed in the UK by the same family for over 90 years. Now proudly in its fourth generation, the Appels and their extended iCandy family remain completely focused on the best of British craftsmanship; designing and engineering innovative, quality products.
Our Family
Bradley's financial acumen and design sensibilities, combined with Warren's technical brilliance, have together orchestrated the evolution of their family business, ensuring that manufacturing remains its core focus. Today, they head up a globally renowned nursery brand, seamlessly blending the finest in British design and engineering with cutting-edge safety standards, prioritising the well-being of parents' most cherished possession — their baby. iCandy is a very proud British family business whose focus is families.
Bradley and Warren's roots in manufacturing run deep, nurtured within their grandfather's business, SCS (London) Limited. Their school breaks were a crash course in various skills, from cutting tables to sewing machines, unloading cloth shipments from Italy, and helping with deliveries. This hands-on experience with British design quality and manufacturing expertise runs as a common thread through both of their careers and is evident in every iCandy product.
Our Approach
iCandy's four core principles — Quality, Innovation, Heritage, and Style — perpetually drive our desire to consistently create products that are both beautiful on the outside and engineered to perfection on the inside. Fundamentally, every single iCandy product is exquisitely built to provide the highest standard of safety, quality, and innovation, all whilst reflecting individual style.
We are delighted to welcome you to the iCandy family and look forward to accompanying you right from the start of your most wonderful adventure.
Need assistance with your iCandy product?
You're in the right place! Our dedicated support team is here to help you get the most out of your iCandy experience.
Contact iCandy
You're welcome to contact iCandy customer service directly on weekdays.
Mon - Thu: 09:00 - 17:00
Fri: 09:00 - 16:00
5 year Warranty
With every pushchair
Contactgegevens
Montgomery Way, SG18 8UB, Biggleswade, Verenigd Koninkrijk
- 01767 604400
- customerservices@icandyuk.com
- icandyworld.com
3,8
Goed
772 reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Exceptional service when ordering for…
Exceptional service when ordering for the first time of an icandy product
Lovely stroller and great value for money
14 juli 2025
Antwoord van iCandy
Hi Samantha,
Thank you for taking the time to leave this review!
We are delighted to hear how happy you are with the team and your iCandy Pip.
Welcome to the iCandy family.
5 stars!!
Really impressed with the high quality standard of the iCandy Studio bundle purchased. We've had so many compliments on the design! My newborn loves the carry cot so much he prefers sleeping it compared to his bassinet. It's very easy to pack into the car on your own and feels more lightweight than other brands we tried. If you're thinking of purchasing don't hesitate- you won't regret! 100% recommend!
12 juli 2025
Review zonder uitnodiging
Antwoord van iCandy
Good Morning Celia,
Thank you for taking the time to leave this review!
We are delighted to hear how much you and your baby love the Beautiful iCandy Studio.
Happy travels and welcome to the iCandy family :)
Highly recommended
A stylish, versatile, and thoughtfully designed travel system ideal for growing families.
5 augustus 2025
Antwoord van iCandy
Good Morning Tejindra,
Thank you for taking the time to leave this review!
We are delighted to hear how much you love your iCandy Orange.
Wishing you happy travels, welcome to the iCandy family :)
Easy and quick!
11 augustus 2025
Antwoord van iCandy
Hi Megan,
Thank you for taking the time to leave this review!
We are so happy to hear how pleased you are with the iSpares procedure and the speed of the delivery.
The pram is lovely can't wait to use it…
The pram is lovely can't wait to use it thankyou .
9 juli 2025
Antwoord van iCandy
Hi Julie,
Thank you for taking the time to leave this review!
We are delighted to hear how much you love your iCandy Peach 7, such a beautiful colour.
Happy travels and welcome to the iCandy family.
Goes well with pram…
The product was lovely but I ordered next day and it was changed to ordinary meaning that it was too late to take away for the weekend.
It matches the pram so we are happy with it.
10 juli 2025
Antwoord van iCandy
Good Morning Julie,
Thank you for taking the time to write this review!
We are so happy to hear how much you love your item.
We can see the item was ordered on Thursday the 10th of July after the the cut off time for express delivery, and believe the team have spoken to you.
Rain cover
Ordered a new rain cover it arrived early and was very easy to assemble thank you .
20 augustus 2024
Antwoord van iCandy
Good Morning Martin
Thank you for taking the time to leave this review!
Thank you for your much valued feed back, we are so pleased you are happy with your item.
Antwoord van iCandy
Good Morning Mehtap
Thank you for taking the time to write this review!
We are so happy to hear how pleased you are with your items. :)
Antwoord van iCandy
Hi Brian,
Thank you for taking the time to leave this review!
We very happy to hear how pleased you are with the iSpares process and the speed of the delivery.
I would AVOID icandy at all costs
I would AVOID icandy at all costs. We have the peach 7, a bolt came loose in the manufacturers frame after 8 months of use and could have created a serious issue with the frame collapsing with our baby in the pushchair. Just means someone in the factory couldn’t be bothered to tighten the screw properly and someone couldn’t be bothered to properly test the frame. Extremely dangerous and spending over £1000 for this item I’m disgusted at how poorly made they are.
10 augustus 2025
Review zonder uitnodiging
Antwoord van iCandy
Good Morning Michael,
We are very sorry to hear about this and would like to contact you about your concerns.
Safety is paramount to us, please provide all information requested.
14/08 10.46
Good Morning Micheal,
We are very sorry to see you haven't replied to our request for more information about your experience, or the request for your information so we could have contacted you directly.
Please help us to help you.
Worst Pram Ever
Worst Pram Ever!!!
I purchased at the Perth Baby Expo March 2024.
I needed a lighter weight pram so I could lift it easier.
Decided on iCandy - Lime for this reason over the Bugaboo (wrong choice)
I originally email and reported x2 faults.
The pram was hardly used at this stage. Once every second day, at the most.
1st Fault- Bottom Basket Bracket
Comes loose and screws and fixings falling off. So doesn’t fold properly to put into car.
Photos sent and replacement parts were meant to be sent. (Still waiting have not arrived- now July 2025)
2nd Fault- Brake Release Fault.
Major Safety Issue…
When you release the foot brake it randomly sticks and one wheel is still locked. I have nearly pushed the pram over side ways trying to come off an escalator. (Was the main I incident) This is why I reported it.
Reply from iCandy Australia was instructions how to use the foot brake. (Seriously) they also instructed me to take a video of it sticking. (Easier said than done. Have they tried to video with one hand and try to push a pram, trying to get the exact footage they require).
Sent video to them. That wasn’t enough… They will also need videos with the rear wheels removed and the brake pedal being actuated to see if the brake pin is working as expected.
I do not have the time or tools to do this.
Definitely should have bought the bugaboo. Their service and replacement department are impeccable.
6 augustus 2025
Review zonder uitnodiging
Antwoord van iCandy
Good Morning Pauline,
We’re really sorry to hear about your experience — this is absolutely not the level of service we aim to provide, and we completely understand your frustration.
I can see you have been dealing with a distributor or store in Australia,which means we would have no information at the UK head office.
We have requested more information from you and await your response.
Swift & seamless from order to…
Swift & seamless from order to delivery. Lovely product & great customer service. Thankyou.
29 juli 2025
Antwoord van iCandy
Good Morning Elaine
Thank you for taking the time to leave this review!
We are delighted to hear how much you love the Peach Coco, the delivery and the service you received from the team.
Welcome to the iCandy family!
Antwoord van iCandy
Hi Bernadette,
Thank you for taking the time to leave this review!
We are delighted to hear how much you love the Pip, the colour is so beautiful and practical, nice light weight yet sturdy.
Welcome to the iCandy family :)
Great buggy- pip
Great buggy- pip! Easy to collapse.
Only bug bear is it’s not 100% cabin approved.
25 juni 2025
Antwoord van iCandy
Hi Katie,
I have looked in to this for you.
As with most measured items, some company's will/do differ.
If you look on the IATA cabin size guild lines, its advised which company's do approve.
We are delighted to here how much you love the Pip!
thank you for the review and welcome to the iCandy family!
Antwoord van iCandy
Hi Gordon,
Thank you for your feed back!
We are so happy to hear you are happy with the iSpares process, and the speed of the delivery.
Amazing pram, Fantastic service and so worth the money
I've bought two icandy buggies back to back with my children because they've been 100/10. Unfortunately my last one broke (my nanny's fault, not in any way related to workmanship - the previous one lasted 4 years) after 18 months and I called their warranty team and they repaired it free of charge despite the buggy being discontinued. A special thanks to Rachel in the customer service team who was proactive in finding a solution for me. I thought they were so worth the money before it went wrong, but their response when it did was above and beyond. Don't hesitate to buy one..worth it!
23 juli 2025
Review zonder uitnodiging
Antwoord van iCandy
Good Morning Louise,
Thank you for taking the time to leave this review!
We do were we can, try to help all our customers. We are so happy to hear how pleased you are with the service given to you.
Opening and closing not very clear and…
Opening and closing not very clear and can be very cumbersome for a mother dealing with a newborn. After you figure it out, it’s lovely.
17 juni 2025
Antwoord van iCandy
Hi Amana,
Thank you for your honest feedback.
We are always happy to receive feedback from customers, from which we may then be able to make improvements to the product details, manuals, or videos we provide.
I will email you separately for further details, so we know which particular areas we need to be looking at.
Antwoord van iCandy
Hi Lily,
Thank you for your feedback.
Our teams work extremely hard to get any orders out to our customers as quickly as possible.
Great customer service on 'phone
Great customer service on 'phone. Advised which part to order for my i candy pram. Order placed and received part within days
11 juli 2025
Antwoord van iCandy
Hi Pamela,
Thank you for taking the time to leave such positive feedback on your experience with our customer service team. Your comments are appreciated and will be passed on.
Helpful company
Telephone advice regarding an older model of pram was very helpful. Good advice given on new parts
8 juli 2025
Antwoord van iCandy
Hi Kath
Thank you for taking the time to leave this review!
We are delighted to hear you experience the fantastic knowledge of our Customer Service team, thank you so much for the valuable feed back it will be passed on to the team :)
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.