idea.ai Reviews 

Antwoord van idea.ai

Een dag geleden

Hello,

Thank you for sharing your experience, and for giving me the opportunity to explain how our free trial works.

Generally, it renews after 30 days or once the free coins have been used, as outlined during the checkout process, but it can also be skipped, in order to unlock all the benefits earlier. However, to see the exact conditions under which your plan renewed and what happened in your case, I’ll need to locate your account.

I’ve reached out to you via Trustpilot with a few questions. Please reply when you have a chance so I can review your account and assist you further.

Kind regards,
Anna

Antwoord van idea.ai

2 dagen geleden

Hi Robin,

Thank you for sharing these details and feedback about your experience.

After reviewing your account, I can see that your free trial was upgraded through two separate promotional pop-ups on the website. I understand that it's not ideal to not be able to use the plan as expected, and I can confirm that this is happening because the payment is under review with your payment provider.

I can also see that a member of our support team replied to your email a few hours ago with a detailed explanation of the situation. Please take a moment to review their message, and feel free to reply directly if you have any additional questions or need further assistance.

Kind regards,
Anna

Antwoord van idea.ai

2 dagen geleden

Hi Rebeca,

Thank you for sharing your feedback on your experience with the subscription.

I understand that there has been some confusion, and I’d like to let you know that a member of our support team has just reached out to your email address with a detailed explanation of the charges and is ready to assist further with any questions or concerns you may have.

To provide some additional clarity, your free trial was upgraded to a yearly plan through two separate promotional pop-up confirmations. Since the plan is billed annually, the full yearly amount was charged at the time of the upgrade. In addition, two coin packs were purchased afterward, which accounts for the additional charges on the account.

Please review the email from our support team when you have a chance, and feel free to reply directly if you need any further assistance. We're always happy to help.

Kind regards,
Anna

Antwoord van idea.ai

3 dagen geleden

Hi Flowy,

Thank you for your review. I understand how an unexpected charge can be concerning, and I appreciate the opportunity to help.

Our free trial includes 30 days of access and 25,000 free coins. Customers also have the option to upgrade to a paid plan early by selecting an upgrade prompt and completing a secondary confirmation step, which immediately unlocks 620,000 additional coins. This seems to have happened in your account as well.

A member of our support team reached out to you earlier today via email with a resolution. Please check your inbox when you have a moment, and don't hesitate to follow up if you need any further support. We are always here to help.

Kind regards,
Anna

Antwoord van idea.ai

4 dagen geleden

Hi Julia,

Thank you for sharing your experience with our free trial and platform.

The free trial provides 30 days of access along with 25,000 coins for testing purposes. Per our trial terms, once either limit is reached, the paid subscription automatically activates.

Your feedback regarding coin usage visibility on mobile, interface clarity, and the accuracy of our Ukrainian language support has been shared directly with our product teams.

Please don't hesitate to contact our support team via email if you have any questions or need support with your account or our tools. We will gladly review your case and assist you in any way we can.

Kind regards,
Anna

Antwoord van idea.ai

4 dagen geleden

Hi Jace,

Thank you for your feedback regarding our free trial.

The Idea.ai free trial includes 30 days of free access and 25,000 coins for testing purposes. Once either limit is reached, the paid subscription automatically activates, unless you choose to upgrade earlier to unlock additional coins immediately.

I would love to look into your specific account and assist you further, but I haven't been able to locate it in our system based on the details from you review. Please reach out directly to our support team via email - they are always available to assist with any inquiries you may have.

We look forward to hearing from you and helping you further.

Kind regards,
Anna

Antwoord van idea.ai

Geüpdatet op 26 okt 2026

Hi Nugget,

Thank you for taking the time to share your review.

Currently, our AI tools are part of a paid Idea.ai yearly subscription, but we offer a free trial so creators can explore and test the features before deciding whether to continue with a paid plan. To ensure an uninterrupted experience, starting the trial involves a standard checkout step where all trial terms, billing dates, and renewal details are clearly displayed upfront.

We truly appreciate your feedback regarding this process. If you have any questions, need help managing your account, or would like assistance with anything, please don't hesitate to reach out to our support team. We are always here to help!

Kind regards,
Anna

Antwoord van idea.ai

15 okt 2026

Hi Crystal,

Thank you for sharing your feedback. Video generation uses more coins than many other features, so the available trial balance can be used up quickly. If a generation fails, the coins used are automatically returned to your account.

I've reached out to you via Trustpilot to gather a few more details. When you have a moment, please reply to my message so we can look into the charges and the generation issues you've experienced and better understand what happened.

Kind regards,
Anna

Antwoord van idea.ai

11 okt 2026

Hi Ariele,

Thank you for the recommendation - that's exactly what it's built for!

Kind regards,
Anna

Antwoord van idea.ai

11 okt 2026

Hi Alvaro,

Thank you - really glad it's been that kind of experience!

Kind regards,
Anna

Antwoord van idea.ai

11 okt 2026

Hi Sanna,

Thank you for this! It's great to hear you're getting so much out of it - from background removal and upscaling to the 3D viewer and now video generation. The range of models really does open things up. Enjoy exploring!

Kind regards,
Anna

Antwoord van idea.ai

11 okt 2026

Hi Erik,

Thank you for this - really glad you're enjoying it! The variety of video models is definitely one of the highlights.

Kind regards,
Anna