Ideal Surveyor Reviews 

Very easy and straightforward

I commissioned a RICS Level 2 survey before purchasing my property. After moving in, I found defects which I believe were either clearly visible at the time of inspection, appeared to be longstanding, or were materially more serious than reflected in the report. Some affected the security and safe use of the property and have required significant remedial work.

One example was the garage door, which the report described as being "slightly distorted and can be redecorated." In my view, that materially understated its condition. The door was visibly misaligned, did not close fully, had damaged latching arrangements, and presented a security concern.

When I raised these concerns, the responses focused on the general limitations of a RICS Level 2 survey, including representative testing, the non-invasive nature of the inspection, and the possibility of defects arising after the survey. I understand and accept those limitations.

My concern was never that every defect should have been identified. It was that defects which I believe were visible at the time of inspection, appeared to be longstanding, or were materially more serious than described in the report, were not addressed individually in the response.

As the firm has advised that it now considers the complaint closed, I will now need to refer the matter for independent review through CEDR. I will update this review once that process has concluded.

Great service, quick and efficient.

Quick turnaround

Great service- booked in the survey the same week, and has the report same day. Great communication and easy to work with.

Report was quick to receive. Payment mechanism can be improved, paying over the phone is not for everyone

I was expecting for my survey to take weeks, however this was not the case with this company. The same day I made the payment, they had contacted the sellers and booked a appointment, and I got the report back the same day of the survey. Very quick turnaround time. Brilliant

Very swift to get survey done and report was with us within 24 hours would highly recommend

Excellent service. Once I made the payment they contacted the estate agency immediately and to organise the home survey and they sent me a very detailed report a few days later. And the price was a very fair price. Thank you very much Joshua

Very happy with the Service we had from Jordan, he was very helpful and the surveyor came out the next day. The report was very thorough and would definitely recommend for anyone else that needs a surveyor you use them!

I was really pleased with my ideal surveyor valuation. When first contacting the business the staff were very friendly, costs were explained and a convenient date for the valuation set. The surveyor arrived as scheduled and conducted his valuation professionally. I then received my property valuation later that same day, and was pleased with the way the valuation was presented. There were no faults in the service I received and I would recommend Ideal surveyor to friends and family. Thank you.

They were very efficient and communicated with me well from start to finish

Perfect service from this surveyor firm.

I really appreciated that the staff were very invested in my situation and were working alongside me from start to finish.

Especially Guy and Nataliya who I was in frequent contact with, they are very knowledgeable in their field and gave me plenty of reassurance and worked with me on a very personal level which I highly appreciated.

They were also flexible with my needs as my situation quickly changed - relieving a lot of my stress at the time.

I had a successful outcome with my lease renewal and I can highly recommend this company. I will not hesitate to use them again. Thank you Ideal Surveyors !!

Great company and fantastic service! I'm a first time solo buyer and I had a level 2 survey done by Ideal Surveyors. I was well supported from the beginning by Jordan, we had a telephone consultation and he was able to answer all of the questions I had regarding the survey and what I needed for the type of property I was purchasing. He was reassuring, professional and helpful in everyway, and did not make me feel stupid with the 101 questions I asked. He was able to book my survey in very quickly, communicated with the estate agents and I felt as ease. I received an email as soon as the survey had been done to let me know the report will be sent within 7 days, to my surprise it was in my inbox 4 days later! Amazing service, I would 100% recommend Ideal Surveyors to others. Thanks again to Jordan who was absolutely amazing!!

Great Company. Even greater service! Jordan & Josh, these men provided a fantastic service, as my fiancé and I were first time buyers. No question was too convoluted or out of the ordinary. They carried out the service diligently and efficiently. We will be using them for our next purchase in the future and will be recommending them moving forward to anyone we know whom is buying!

Excellent service from Ideal Surveyor. From the start, the General Manager was brilliant, very responsive and efficient, and we were able to book the HomeBuyer (Level 3) survey quickly. The surveyor then produced a thorough and well-structured report and turned it around fast. The level of detail and clear explanations gave us confidence and made it easy to identify what needed attention. Highly recommend their services.

Jordan was great to talk to. Understood what we wanted. The turnaround was amazing, we paid on a Friday, the visit was on the following Tuesday, and the report came the same Tuesday evening. Thanks!

This company takes your money and scams you. Avoid at all costs.