IdentityIQ Reviews 

Mark was the person that was working on my identity theft case. He was very attentive to everything going on and made things so much easier to handle when going through this. Highly recommend identity iq

We were not informed that we were signing up for a service. Definitely would not recommend them at all. They will take your money and not offer a refund.

I was an very enlightening experience. Christian was very effective in communicating with me about my situation. And provided invaluable information. He also, followed up as he said he would and made me feel empowered in my quest. I have learned a lot in just this short time of communicating with him. The thing I value the most is that he is relatable.

Christian C was great to work with. He helped me to get fraudulent activity reported. Walked me through step by step of my credit report of what to look for. Also instructed me on how to contact each bureau. He was very patient and took time to explain any questions I had.

I signed up for this service in July at a promotional price. Come August my card number had changed due to fraud on my bank account and IDIQ couldn’t process the payment as my card had ben cancelled. September rolls around and I try to log into my IDIQ account and it’s locked due to non payment (as I would expect). I updated my card and I figured that we would start off fresh in September (July was paid for, August was not paid for and the account was locked as result and remained locked and inaccessible during that period). My card was charged not once but twice when I signed back up in September. I called and spoke with two different reps who claimed the additional payment was for August when NO SERVICE WAS PROVIDED. If it were something that I was using the whole month of August and missed the payment of a something that remained active and I had been using during that time I could understand. Add insult to injury, IDIQ then charged my card a third time in the span of 11 days. Im disputing the transactions and cancelling my membership…which I would have retained even after having to pay for a month they did nothing…but not after the third charge.
Update: as soon as I disputed the two (not three) charges my access was completely restricted. I paid for this service 11 days ago. Any reputable company would give you access until the paid subscription was expired.

I have nothing but accolades for Identity IQ (well one minor issue which I will explain). Mark Jackson was outstanding at a time when I needed his and Identity IQs' support. Communication and follow-up was expedient and effective. I feel they went above and beyond to help me. And friendly as well. I am a critic of customer service in our country at the moment. But Identity IQ (and Mark in particular) are a true exception to my general opinion of customer service. Well done! My one minor issue was the wait time I experienced several times as I tried several times to call. But email worked just fine!

I have been a customer of Identity IQ for six years! I am currently fighting the worst security breach ever imagine. Meeting Mark Jackson Sr and his team, has been the best resolution to my families identity theft thus far. His expertise and knowledge is well noted, He continues to assist my entire family and my place of employment with regaining the lost integrity that this breach has brought us. I am currently striving to continue to master the great benefits that Identity IQ and Mr.Jackson continues to assist me with. His due diligence in this matter is well noted! Hats off to you and my identity IQ restoration team!

im so happy with the effort the team does when i got panicked and felt vulnerable for a mistake i did, that now im sure everything is alright again, thanks chris you are great.

IdentityIQ is different from other credit monitoring agencies. They go above, and beyond to make sure your credit is not being compromised. Having a good Credit score is the only way you could get better interest rates, and make major purchases, such as buying a home. Therefore, it's imperative to have a company that's got your back! IdentityIQ delivers! I am truly grateful for Ms. Aneisha taking the time to help me understand my IdentityIQ. She's Phenomenal! Thanks IdentityIQ.
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I love the customer service department because they’re so knowledgeable about the products the company they have to offer.

I'm thrilled to share my wonderful experience with the IDIQ and its exceptional team. Working with Vikram, Kim, and Christian has been a true blessing. Their dedication and attention to detail in handling my credit report have been remarkable. The way they communicate makes me feel secure and confident that they have my best interests at heart. Unlike my previous encounters with other credit repair companies, this team stands out for their genuine focus on my needs. The open lines of communication and their attentiveness have truly set them apart, making this the best credit repair experience I've had.

I just wanted everybody to be aware of identityIQ.com, I tried to tell them Several times to cancel my account. Itold them time and time again I COULD NOT AFFORD ANYTHING RIGHT NOW, but they always talked me into a lower monthly payment. Even though I told him I can't afford anything. However they would not give up And I stupidly stuck with them on the new lower rate Thank you and I could come up with that between now and then but I was stupid.
And they were very, very, very persuasive Each and every time it has come back to bite me i* t** a**. My credit score is gone up By 60 point, since I've signed up with them. And my bank account has been over drawn twice. and feel like They're only goal is to keep taking your money at a lower rate monthly. And they're good at that don't falling to their trap. If you don't have the money to pay for them, please just tell them to stop and cancel your account and don't let them talk to you anymore. And most important, obviously, they can do the service for a lot less monthly. Because they have dropped mine monthly payment 3 times before. I finally told them not to talk to me anymore. I'm calling to cancel my account, so they are overcharging. Everybody on top of everything else. Just wanted to give you all it heads up. I'm gonna post this many, many more places. Oh, and they won't refund you money. By the way, customer service is really good. But don't listen to it, they're to say if you don't have the money, tell him to go to hell.

Glenn was pleasant and helpful and knowledgeable.

Glen was an amazing help. No messing around, straight to my situation at hand. Loved that I received them.

Good Morning -

I spent over 45 mins on the line yesterday with credit specialist Jessica and she is the epitome of customer service! She exemplified all the critical components of what customer means and what most of not all companies have moved away from! She educated me on additional products and services you all provide and guided me through adding my utility bill to help boost my credit. She displayed confidence, calmness, patience and made sure I had all information and tools to make the best decision for myself to be successful in the future related to monitoring my credit and the company supporting in monitoring any identity theft. She was extremely professional, displayed an abundance of active listening skills as well as excellent problem solving skills! Many organizations talk about moving into a more customer focus customer centric method in providing a great customer experience which is rarely the cast. However, you have a winner on your team and she is absolutely the definition of a great customer experience and me walking off the phone feeling extremely confident and very well educated! So kudos to Jessica and thank you for having such a great employee who cares but a future leader!

Regards,

Jonathan

Hard to cancel. Scam

These 5 stars are for Vick. He was super helpful and patient. I was transferred to him from the rep that answered my call. She tried to answer my questions but sounded like she was reading her responses. I even asked her if she actually understood what she was telling me or if she was just reading the computer screen. She said she did understand and that she has the app on her cell phone. But if I had to bet money on it...I'd bet she was just reading the screen. Vick on the other hand...very patiently, answered all my questions and explained everything to me in laymen's terms. There's still ALOT to learn about the Bitdefener app that I haven't figured out yet. I'm sure Vick would've answered all my questions, but I felt bad because I had taken up an hour of his time already. He emailed his contact info to me and said I can contact him any time I have questions. Great customer service!

My experience with Vick was great. Thanks for rendering your service with such a great patient, putting me first and with professional attitude. I really do appreciate you for taking time to assist me.

Elizabeth

Jasmine was very helpful polite and took her time with me very pleasant and assured that everything was completed. Jasmine went through everything with me step by step thank jasmine you the best thank you for being patient as well

Great customer service & very informative agent.