Idiya Reviews 

126
•
TrustScore 2 uit 5

2,1

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Beoordeeld met 1 van de 5 sterren

Ordered close to $500 worth of products with 4-6 week max wait time and after a lot of follow up from my end, received part of the order over 3 months later as the order wasn't made properly the first... Toon meer

Beoordeeld met 1 van de 5 sterren

Order "in stock" items on 22 March. Got instant receipt for payment but it's now 20 April and despite repeated emails and messages I've received no information on when I might actually receive my good... Toon meer

Beoordeeld met 5 van de 5 sterren

We ordered our outdoor piecce, awaited confirmation paid and went to pick up over Waitangi Weekend. We aere greeted at pick up location in Pokeno, no issues, friendly service, arrived home unpacked... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordered on a Tuesday afternoon and received on Sunday morning! Speedy delivery for such a large item considering I'm located in a small rural town. Called to query delivery timeframe as they use their... Toon meer

Bedrijfsgegevens

  1. Woonwinkel
  2. Kindermeubelwinkel
  3. Meubelgroothandel
  4. Meubelwinkel
  5. Meubilair-op-maat leverancier
  6. Slaapkamermeubilair winkel

Geschreven door het bedrijf

Furniture and household goods online retailers & warehouse. Stocking IKEA and other brands. We offer a wide range of home category products such as sofa sets, sofa beds, beds, shelves and much more!


Contactgegevens

2,1

Slecht

TrustScore 2 uit 5

126 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,1

Alle reviews

(126)

1 review in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

There is no real tracking function on order processing

There is no real tracking function to see where the order is. I had to follow-up with email closer to delivery time as there was no indication of the order being filled/despatched/in transit etc and no forthcoming communications to keep us in the loop.
That said, replies to my email were prompt which was most appreciated.

4 mei 2021
Logo Idiya

Antwoord van Idiya

Thanks . Appreciate the review. We are improving automated tracking systems as we are scaling up .

Beoordeeld met 1 van de 5 sterren

You didn’t even deliver the sofa bed…

You didn’t even deliver the sofa bed even though we paid for delivery, was expecting it today, rang you and you said that it should have arrived ? Now you are saying you will send it on Monday, after we moved in, it’s disappointing. This is feedback for better service

1 mei 2021
Logo Idiya

Antwoord van Idiya

Hi , Sorry for the disappointment. We only do schedule delivery which are published on our website .You have added notes that you wanted on 1 st may but that was not possible , as there was no delivery schedule for Auckland on that day , so we scheduled it for the next availabilty which is on coming Tuesday .But since you said you need the couch , we made special arrangements for the delivery to happen tomorrow, which Monday. If you wish to pick up the couch earlier , we can refund you the delivery fee. Please call office to arrange .

Beoordeeld met 5 van de 5 sterren

Great service

Great service, great quality product, communication was fantastic, I called and had an answer straight away. Product was delivered to me on a Sunday which was great! Product is beyond what I was expecting. Will definitely purchase from here again

16 april 2021
Logo Idiya

Antwoord van Idiya

Thank you so much . Appreciation really motivates us as a team to work harder and meets expectations of our customers. Thank you.

Beoordeeld met 5 van de 5 sterren

Absolutely awesome service

Absolutely awesome service, from purchase through to delivery - excellent !! Thank you.

13 april 2021
Logo Idiya

Antwoord van Idiya

Thank you so much . Your review keeps us motivated. We are happy to keep upto your expectations.

Beoordeeld met 5 van de 5 sterren

With a short phone call stock was…

With a short phone call stock was confirmed, delivery came on date indicated, in fact earlier which suited me better. total 2 days, inside 48hrs.

12 april 2021
Logo Idiya

Antwoord van Idiya

Thank you so much . Your review motivates us as a team to work harder .

Beoordeeld met 5 van de 5 sterren

I found ordering our desk very easy

I found ordering our desk very easy. We haven’t received it yet, so I can’t really give a full review, but we’re really looking forward to its arrival... I love the look of Ikea furniture and I really need a desk... can’t wait till it arrives... 😊

11 april 2021
Logo Idiya

Antwoord van Idiya

Thankyou Fiona,
Your desk has been ordered overseas already and we will update you once it is on the sea. The current ETA , I have is end of May at our warehouse.

Regards
Idiya Team

Beoordeeld met 5 van de 5 sterren

Ordered my furniture over Easter…

Ordered my furniture over Easter weekend and it was delivered to Paraparaumu Beach this weekend - amazing service - and the delivery person was so helpful lifting my packages into my garage for me. I would definitely buy from Idiya again.

10 april 2021
Logo Idiya

Antwoord van Idiya

Thanks for the awesome review, Gillian! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Beoordeeld met 4 van de 5 sterren

Great and cute desk!

Great and cute desk!
Overall it's a really nice desk and I love the drawers and shelf space. It took half a day to put together and had to be reinforced at the sides as the shelf top doesn't actually join into the base of the desk and can easily fall off if not pushed up against a wall. Also the screwdriver supplied in the box is Slotted one and only fits one type of screw provided so you will need a Phillips screwdriver to put it together.

4 april 2021
Logo Idiya

Antwoord van Idiya

Great detailed review . thanks

Beoordeeld met 1 van de 5 sterren

Product advertised on line

Product advertised on line. Messaged them a couple of days after placing my order to see when it would be sent as status of order said pending. Received no reply. Phoned them and was told the product was not in stock. Frustraiting! It would have been nice to have been contacted at the time of placing the order so I had time to order from somewhere else.

1 april 2021
Logo Idiya

Antwoord van Idiya

Hey,

I am very sorry for the inconvenience caused to you. I see that you ordered Fidget Spinners on 29th of March 2021 and they were showing in-stock on our website. The product was showing in-stock due to some glitch that was resoled later on.
I see that we refunded you for this inconvenience on 30th of March 2021 that was the next day of purchase. I understand that it must have been frustrating as you needed them for your holiday and am very sorry about it.
We are trying to be proactive with the stock levels on our website to make your purchase experience better and fast, hoping that you give us one more chance of serving you and giving you a better shopping experience with us.

Kind Regards,
Team Idiya

Beoordeeld met 1 van de 5 sterren

Item I ordered showed in stock on…

Item I ordered showed in stock on website. I ordered it to find that it wasn't in stock and had been ordered from ikea. Only realized this too late and now I have to wait months for my item. What a joke.

30 maart 2021
Logo Idiya

Antwoord van Idiya

Hey Neville,

I am very sorry for the inconvenience caused. I see that when you ordered the product it was showing as in stock but as conveyed you earlier there was some glitch in the system at that time. We can always process the refund to you and cancel this order if you do not wish to wait.
We are expecting this consignment to arrive at our warehouse in next 2 weeks as informed to you earlier.
Please let me know what you decide.

Regards,
Team Idiya

Beoordeeld met 5 van de 5 sterren

Stratva Loft bed

Ordered the Stratva Loft bed from Idiya and couldn't be happier! Item was in stock and not only did we receive email confirmation straight away, they delivered the bed within 3 days. One of the easiest beds to put up and I now have an extremely happy child.

7 maart 2021
Beoordeeld met 5 van de 5 sterren

Extremely Happy!

Ordered on a Tuesday afternoon and received on Sunday morning! Speedy delivery for such a large item considering I'm located in a small rural town. Called to query delivery timeframe as they use their own van (no tracking) and spoke to a lovely lady who was very helpful. Delivery driver gave me a 30 min heads up before arriving and was very professional. Extremely happy overall.

7 maart 2021

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