Hi Eamonn,
Thank you for taking the time to leave a review.
We would like to clarify that Irish Fire and Flood Restoration (IFFR) did not carry out any works on your property. As a gesture of goodwill, we recommended Mr. Janis Jersov for the project, but we had no involvement in the works, no financial gain, and no formal partnership with Mr. Jersov or his company in this case.
IFFR was not contracted, did not manage or oversee the project, and was not paid a referral fee or commission of any kind. We simply pointed you in the direction of someone we believed could assist you.
It’s regrettable that the experience did not meet your expectations, but we must reiterate that your contract and dealings were directly with Mr. Jersov, not with IFFR.
We also want to note, respectfully, that your recent communications included comments we could not condone, and as a result, we ceased further contact. While we understand your frustration, we ask that reviews on this platform be fair and accurate in reflecting who was actually responsible for the work performed.
We wish you the very best going forward.
Kind regards,
Kevin Kelly
Irish Fire and Flood Restoration