igloohome.co Reviews 

Le point faible c est le sav qui est traité aux USA, on vous demande une tonne de papier avant de vous aider ! Facture , numero ID, video , numero serie .... bref tout est fait pour vous decourager car ils disent ne pas avoir de fichier client via notre numero de telephone ! Imaginez quand vous équipez un HOTEL quel prise de tête pour le propriétaire pr une simple question; ma serrure n arrete pas de bipper apres avoir changé les piles ! Garantie de 2 ans et c est vite passé ...après il n ont pas de pieces detachees donc il faut racheter du neuf 300/400 euros la Rétrofit !

Just for any who want to know about Igloohome and their locks. I bought a padlock in September of 2023. I put the lock in service in November of 2023. In March of 2025, the shackle came loose and fell apart from the lock body. I did a few things to try to get the shackle to stay in the lock. There is essentially a groove in the shackle that catches inside the lock body. Evidently, the mechanism in the body is not functioning. So I contacted Igloohome via email. I described the situation and they told me the lock was designed so that the shackle would come out. Okay whatever. I told them this one will not go back together and I would either like to return it for repair or for them to send me a new lock and a return label for the lock I currently have. After a few days, I get an email back that says they have determined they can't warranty the lock and that they were glad to offer me a whopping 20% discount on a new lock. As I read their offer of a 20% discount, I chuckled.

I responded to that email that I was not interested in buying another $100 plus padlock that was only going to last a year and a half. I told the guy I would suspect there can't be much to this lock and I would think they would want to get the lock back to see what malfunctioned in the lock. I told the guy they needed to do what was right and replace the lock. The response that I got was "we’re able to offer you a 30% discount on a new Padlock as a gesture of goodwill." The guy even made the 30% discount in bold. Which, is again, laughable.

Listen, the idea behind the lock is a good idea. It functions well. My lock has been opened and closed at most a dozen times each week. It shouldn't have broken after a little over a year of use. Here's the thing, Igloohome is a company that won't stand behind their products and is not even interested in what caused their product to fail. I would think it would be worth them sending me a new lock just to get the one I have back to see what went wrong with it. Unless of course, they have had this problem with many of their locks and they already know they can't fix it. All they're really interested in, is selling me another lock. And they feel their offer of a 30% discount is a gesture of goodwill.

Cher Laure,

J'utilise Igloohome depuis un mois et j'en suis très satisfait ! Le produit est fiable, pratique et me facilite grandement la vie au quotidien. Je le recommande sans hésitation !

Bien à vous,
Chris BOUILLET

Cette société propose des prestations incluses dans les boîtes à clé qui sont séduisantes et pratiques pour les gérer à distance et à partir de vos appli via Api. 1 an seulement après avoir acheté ces boîtes, la société demande 2€ par boîtiers et par mois pour continuer l'utilisation de l'API....Du vol.
Autre point majeur, les boîtes générations 3 ne sont pas intuitives et nombreux clients vous appellerons pour se plaindre qu'ils ne parviennent pas à les ouvrir.

1 mois après avoir passé commande pour des produits en stock d'après le site. Rien reçu, pas de réponses à mes demandes par mail, injoignables par téléphone, et la seule personne que j'ai pu contacter par whatsapp me redirige sur le mail car en congé. (belle conscience professionnelle !)

Je pensais avoir trouvé la solution idéale pour mes locations courte durée en montagne, mais pour le moment, j'ai uniquement été délesté de 480euros.

My igloo keybox locked closed with the keys inside and using the cable to charge it did not work. Then I got a second igloo keybox and it filled with water. Igloo will not refund it. Rubbish product and rubbish service.

Achat d'une serrure Connectée Igloohome: FACTURE F3081 . ce qui ne s'est pas bien passé : mes principaux griefs concerne le SAV. après réception de la serrure, j'ai installé l'Application Igloohome à laquelle je n'ai jamais pu me connecter. lorsque j'ai contacté Igloohome France, d'abord je suis tombé sur un secrétariat visiblement Externalisé qui m'a envoyé sur le SAV France (par mail) qui m'a immédiatement basculé vers le SAV International (par mail). ceci sous-entend déjà que tous les échanges devront se faire un Anglais. ceci n'est pas un problème pour moi, mais risque de l'être pour pas mal de gens. l'autre soucis c'est que les échanges ne se font que par ticket avec un délais de 1 à 2 heures entre la question et la réponse du SAV. j'ai donc vite compris que la résolution de mon problème allait prendre beaucoup de temps même si celui-ci n'était sans doute pas très compliqué. j'ai donc préféré opté pour un remboursement qui n'a pas été facile à obtenir (Igloohome se faisant tirer l'oreille pour obtemperer). cerise sur le gateau, j'ai du payer l'expédition moi-même et les frais de port à l'aller ne mo'ont pas été remboursé non plus en conclusion, je ne travaillerai plus avec Igloohome

Malheureusement, des pannes à répétition ont abouti à ce que de nombreux voyageurs restent enfermé à l'extérieur sans possibilité d'accès.

Quand cela arrive au milieu de la nuit, pour des familles avec enfants, c'est particulièrement compliqué.

Malheureusement encore, c'est une situation qui s'est produit de nombreuses fois pour de nombreux dispositifs et qui n'est pas rare, ni exceptionnelle.

I have had 2 of the igloo home key. The first one stopped working and was locked with the keys inside. It had to be prised off the wall and prised open. They sent me another one. This one failed within about a month with water getting inside.
They are refusing a refund.
Avoid this product and company.

The door lock started out great until they took my control away from my door lock. Worst company out there!! Remove the ability for me to program codes to my own front door. I would never buy another product from igloohome. I have no reason to upgrade other than I can no longer set my own code which Igloo decide it would be good to do. I now only have the option for them to randomly generate an 8 digit code to my door but can’t chose a code I want. Good way to burn you customer Igloohome.

Agree with the below review. Purchased this product a few years ago for our Airbnb. Good concept but really worked properly from the start. Needed something that could be used as we were not in same area as Airbnb. Had it installed at an additional cost. Can not send codes to other users, only worked from one main account that completely defeats the purpose. Contacted the technical support team and quick frankly I appalled at the response.confirmed it was a technical fault but said it was out of warranty and wanted me to purchase a new product!! Are you for real! Pay twice for something that didn’t work in the first place. I do not recommend the product as it doesn’t do what it is intended to do. Don’t waste your money and time. Look for something better!

We are an agent and are forced to use Igloohome locks as properties are installed with them.

Put simply, the locks do not work and cause more problems than they purport to solve. More than half of guests have problems with them.

Worryingly, the codes on the locks stop working and guests are locked out late at night. The failings of the locks put guest safety at risk. If the wrong code is entered, the whole lock stops working for a period of time too.

The integrations with third party booking systems are also poor and do not work well.

And to add insult to injury, they try and charge agents for the integrations despite the customer being the property owner and the lock having already been for. A very cynical setup indeed.

These locks have resulted in more costs through refunds as guests get locked out than they are worth.

Anyone considering these needs to steer well clear - stick to simple keys and keysafes which work well, do not run of batteries and have been around for centuries.

I purchased an uninstalled second hand Deadbolt 2S. Was setup to another user account, so I was locked out. Online customer service was amazing, responded within minutes, gave good advice, reset things for me. Never had better online service than this.

J'ai acheté un cadenas connecté Igloohome Smart Padlock. Ok le produit semble de qualité et l'entreprise a bonne réputation, mais je vous souhaite de ne jamais avoir de problème. Après quelques minutes de test, mon cadenas s'est bloqué en position fermée.. plus moyen de le rouvrir, j'ai pourtant tout essayé : code PIN, bluetooth... Pour mémoire, il n'y a pas de clé ! J'ai donc tenté de contacter le SAV Igloohome, qui se vante de répondre "sous 24h". J'ai envoyé 1 email, j'ai ait une 2ème tentative sur leur site internet. Perdant patience, j'ai même appelé leur numéro en 0800, et là une charmante dame m'a promis d'être rappelé très vite... J'attends toujours. Mon cadenas est bloqué. Heureusement, je ne l'avais pas encore placé sur mon portail, sinon je serais coincé chez moi depuis plusieurs jours...
Donc pour moi, c'est retour au bon vieux cadenas à clé !

I’ve got the Key Safe 3 and Bridge and it all works brilliantly. The after service care is excellent too..