iGulu Reviews 

Foolproof machine.

I have to give iGulu 5 stars, not only because of their product but also because of their excellent customer service.

I got the iGulu from my colleague who backed it on kickstarter. He didn't have a receipt or any other proof of purchase, because he bought it a long time ago. Also the master brewer card wasn't included, and after a few months a part of the kegg broke because of user error.

In both instances the customer service helped me to the fullest, even when I didn't have a receipt of the sale. I got a replacement part, I got the igulu master brewer mode enabled (because its a kickstarter device).

5/5, would recommend.

I brought my husband the brewing machine and kits for his 40th and it’s been an absolute hit. Except now we can’t seem to find the beer making kits anywhere…. So it looks like they’re going out of business and not sure the machine is compatible with other kits so will now have to look into this which is a shame. For a short time it’s been a blast but maybe that’s it?

It's a great machine when it works. I have had two S1 machines crash/die during the beginning of a fermentation stage and will not power back on. Outlet and breakers are fine. Spoke with IGULU and appears they have had some issues with the power adapter on the first shipment that was sent to the US. I'm frustrated but at least they have stepped up both times and offered to send me a new unit. Does say something about their customer service and backing their product! Update- just received a call from IGULU apologizing for the issues I had on my 2 units and offered to send me some beer kits for the ones I lost. This mean a lot for a company to reach out like that and unheard of in today's world. Changed my review to 5 stars!

[Update: April 4, 2025] After my previous frustrated review, I'm happy to completely revise my rating to 5 stars. After 8 years of waiting, my iGulu F1 brewing system has finally arrived! I want to acknowledge that while the wait was extremely long, the support team did an exceptional job keeping me updated throughout the final delivery process. They provided detailed tracking information and were responsive to my questions.

The unit itself appears to be well-built and exactly as promised. I'm excited to start brewing with it and appreciate that the company ultimately fulfilled their commitment, even if it took longer than anyone expected. Sometimes good things really do come to those who wait!

For anyone considering iGulu products now, my experience suggests they've greatly improved their logistics and communication, which is very promising for current and future customers.
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Below is my previous review before the update:
I backed iGulu’s original “Smart, Automated Craft Beer Home Brewery” 8 years ago and have still not received my unit. Over the years, they’ve posted numerous updates promising delivery “soon,” but nothing has ever arrived. Worse yet, the company recently launched and completed a new crowdfunding campaign, claiming they are delivering new orders while ignoring the many original backers who remain empty‐handed.

Despite repeated emails and comments on their campaign pages (with specific delivery address confirmations and refund requests), iGulu simply doesn’t respond. They keep assuring us they’re shipping out units, but there's never any proof of that for the earliest supporters.

To anyone considering iGulu’s products: please be cautious. Based on my experience, they take your money, claim chronic “delays,” keep launching new products, but fail to honour commitments from years ago. It has reached the point where they seem like likely scammers, and I strongly advise potential customers to look elsewhere until iGulu proves otherwise by fulfilling all of its overdue backer orders—or issuing refunds to those still waiting.

Bottom line: Spare yourself the frustration. For many of us who believed in this project from the start, it’s been 8 long years of broken promises, non‐delivery, and virtual silence. If you value transparency and trustworthiness, consider a different brand.

So if you are in Australia and want to buy one of these units beware of the following:
1. Power cord is USA type when they could swap it out for an Aussie type.
2. The sodastream bottle in Oz is not the same thread as USA, the adapter available ($24 and a six week delivery timeframe) will fit both bottle and unit BUT won’t reach in far enough on the unit to activate the gas. Therefore you have to drink 5L in one day!!
3. Kits are not available in Australia, they ship ex China and again another 4-6 week delivery timeframe. igulu response to this was subscribe and buy bulk, but that creates other issues along with the average 14 day brew time, so you go without for 14 days.
Sadly my unit because of the above is now gathering dust in the garage, and has never gotten to pour a beer.
Save your pennies and buy a carton instead.

I first came across iGulu on Kickstarter and was intrigued by the claims that it could simplify beer brewing. As someone who loves to drink beer but know nothing about the process of brewing beer, I bit the bullet and backed the project.

I've backed tons of projects on Kickstarter that never came through, despite taking the money and I'll be honest, I thought that iGulu was going to be one of them, especially with all the media coverage.

SURPRISINGLY though, iGulu actually came through with their promise (after 8 years of the initial Kickstarter campaign) and delivered on the unit! It arrived on my doorstep as a complete unexpected, but welcomed surprise. I wasn't ever expecting to see it.

The company has been very responsive to emails and messages and has been pretty conscious about the 8 year journey. Kudos to them.

I'm working on my first brew and working out some kinks while educating myself on how the brew process works. The unit is solid so I'm excited to have backed this journey.

In a weird way, it's like having an unexpected child show up at your doorstep all grown up like, Hey DAD! I'm the son you backed on Kickstarter 8 years ago! :)