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Imagine Cruising Australia Reviews 

2.923
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The customer service consultant was clearly spoken, friendly and knowledgeable. She explained everything I needed to know and gave me time to ask appropriate questions about the booking. I felt very c... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

We are very happy with our experience from end to end. Staff services - their patience, efficiency and prompt response to our inquires. Aliya and Dan have gone way above in assisting us with ou... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My past experience with Imagine Cruising has been all I had hoped for. An issue cropped up this time causing me to question the detail. I am pleased to say that Mark did his best to resolve the issu... Toon meer

Beoordeeld met 4 van de 5 sterren

Contact was prompt after initial enquiry. Gabi was knowledgeable. I did feel a little rushed but that was a good thing too as it led to me booking for somewhere I have wanted to travel to. If I had h... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cruisereisbureau

Geschreven door het bedrijf

Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. More than just a cruise By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth. CRUISE & RAIL Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone. CRUISE & TOURING Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach. CRUISE & EVENT From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you. CRUISE & STAY Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us. RIVER CRUISING From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop. CRUISE DEALS If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here. BOOK WITH CONFIDENCE Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.

Imagine Cruising

Geschreven door het bedrijf

More than just a cruise
We create cruise holidays for every type of traveller and every imagination. Imagine Cruising wants to take you beyond your cruising dreams. That's why we constantly search for new travel experiences and change the rules about what is possible - we call it 'The Imagine Cruising Way'. We put a huge amount of time and care into tailoring cruise holidays that offer you incredible value. You can explore cosmopolitan cities, escape to unspoilt sandy beaches and seek out the world's greatest wonders, all in one holiday.
We've only got One Life
“One day…” It’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by. But it shouldn’t be this way. The One Life ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do. We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
2021 & 2022 Cruise and Luxury Rail
Combine a cruise with an iconic train journey to see more of the world. From the plush comfort of your carriage, enjoy panoramic views of snow-capped mountains, barren deserts, opulent palaces and more while savouring the romance of rail travel. You’ll feel like you’ve travelled back in time to a more elegant era.
2021 & 2022 Cruise and Escorted Touring
From the majestic phenomenon of Niagara Falls, to the wildlife hidden in the dense rainforests of Borneo, the opulent palaces of India to the weaving marvel of the Great Wall of China - our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet.
Book with Confidence
Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.

Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(2.923)

149 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

India Golden Triangle experience

Just returned from Imagine India holiday it was amazing. Our guide Jay was so knowledgeable and caring we never felt unsafe. We saw so much, the highlight being Taj Mahal and Shimla hiking in Himalayas. All hotels were first class.
Our imagine contact was Joshua WOW what service he delivered. Answered questions quickly, he was so kind and patient. We already planning our next trip with Imagine via Josh.

22 november 2025
Review zonder uitnodiging
Logo Imagine Cruising Australia

Antwoord van Imagine Cruising Australia

Dear Susan and Kevin,

Thank you so much for sharing such a glowing review of your India Golden Triangle experience. It’s wonderful to hear that your journey was everything you’d hoped for and more.

I’m delighted that Jay’s knowledge, care, and guidance helped you feel so well looked after throughout your adventure. Exploring the Taj Mahal, experiencing the beauty of Shimla, and hiking in the Himalayas are truly unforgettable moments, and I’m thrilled these highlights made such a lasting impression. It’s also lovely to know that the first-class hotels added comfort and ease to your travels.

Your kind words about Joshua mean a great deal. He takes immense pride in supporting our guests, and I know he will be delighted to hear how much you valued his prompt assistance, kindness, and patience. It’s wonderful that he helped make the planning process feel so seamless.

We’re truly grateful that you’re already looking ahead to your next journey with us. It would be our pleasure to welcome you back for another exceptional experience.

Warmest regards,
Harrison
Senior Customer Support Executive

Beoordeeld met 3 van de 5 sterren

Some issues on tour but since resolved

We had a few issues on this tour, however Imagine Cruising contacted us after the tour and did everything they could to resolve the problems. We were happy with the way in which our concerns were handled

6 november 2025
Review zonder uitnodiging
Logo Imagine Cruising Australia

Antwoord van Imagine Cruising Australia

Good Afternoon Richard,

Thank you for taking the time to provide your feedback from your recent holiday experience with us and I hope your further conversations with my colleague Vicki have reassured you of our level of service, and our apologies for the difficulty and inconvenience the two of you had when travelling earlier this year.

If there is anything further we can do to assist you please do not hesitate to get in touch, and I hope the positives of what sounds like it was overall an amazing holiday are what remain with you.

Kindest Regards,

Harrison
Senior Customer Support Executive

Beoordeeld met 5 van de 5 sterren

We have always found representatives…helpful

We have always found representatives from Imagine Cruising to be very helpful. We had another holiday booked for February 2026, but due to my husband contacting an illness we had to cancel. Not knowing the procedure of what to do, we contacted Imagine Cruising and spoke to Harrison who was very helpful and achieved a very good outcome for us. As we have travel Insurance which is very necessary in these circumstances we can put a claim for the balance. Thanks so much Harrison for your advice.

1 december 2025
Review zonder uitnodiging
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Antwoord van Imagine Cruising Australia

Dear Pamela,

Thank you so much for your generous five-star review. I’m truly grateful you took the time to share your experience.

I’m very pleased I was able to support you during what must have been a difficult moment for you both. Navigating cancellations due to illness can feel overwhelming, so I’m glad I could provide clarity and help you reach a reassuring outcome. While of course not the ideal situation, it is good to hear that you’re able to proceed with a travel insurance claim for the remaining balance.

Please don’t hesitate to reach out if there’s anything more I can assist with in the future. I’m always here to help.

Warmest regards,
Harrison
Senior Customer Support Executive

Beoordeeld met 1 van de 5 sterren

I stand by my review ‘just don’t…

I stand by my review ‘just don’t cancel’. To transfer the holiday deposit to another: ‘the holiday value had to be of the same value + $5000’.
THESE WERE YOUR CONDITIONS.

20 november 2025
Review zonder uitnodiging
Logo Imagine Cruising Australia

Antwoord van Imagine Cruising Australia

Good Afternoon Judy,

Thank you for taking the time to leave us another review. I am again very sorry to hear that you are unable to travel on your scheduled holiday and if there is anything further I can do to assist you with your insurance claim, please do not hesitate to get in touch.

Just to clarify what you mentioned in your review, when we receive a holiday change request such as yours there may be non-refundable elements on your current reservation. When that is the case, there is an additional cost to make the holiday change to a different departure date. This is always quoted for our passengers on a case-by-case basis, and I am again disappointed to hear your specific departure and request came in at such a relatively high cost.

Thank you again for providing your feedback Judy, and please let me know if there is anything else I can do for you.

Kindest Regards,

Harrison
Senior Customer Support Agent

Beoordeeld met 2 van de 5 sterren

Very unhelpful staff, a bad experience

Once I had booked and paid Imagine Cruising for a cruise / fly package, I was disappointed that their staff were unwilling to provide even minor assistance with the booking without significant further payment.
Imagine Cruising appear to consider they act as “agent” for the airlines and hotels rather than as a traditional travel agent who looks after their clients.
Their involvement in making the bookings prevents their clients talking to airlines and hotels directly to resolve minor issues and, if Imagine Cruising get involved, you’ll pay significantly more than if you had made a direct booking.
It was impossible to communicate with Imagine Cruising's representative who seemed unable to write basic English, eg "The cost is included is compromised Qatar's change fee, our change fee and any are and tax difference." (whatever that was meant to mean), and dishonestly stated that there was a "Fare and Tax Difference $350 pp" although the airline site shows the alternative is actually cheaper.
Overall a bad experience - if you think booking through Imagine Cruising would simplify your trip, be aware that they will turn even the simplest of alterations into an expensive (ie extra profit for them) drama.

25 oktober 2025
Review zonder uitnodiging
Logo Imagine Cruising Australia

Antwoord van Imagine Cruising Australia

Good Morning,

Thank you for taking the time to speak with me before leaving your review. As we discussed previously, the request you have made of us - changing your flights to depart from Canberra as opposed to Melbourne as originally booked - does come with additional fees as charged by the airline and our ticketing services. I am sorry to hear that the quote we provided was greater than what you expected to pay, but I can assure you that we always provide the best possible prices we have access to.
Thank you again for your time and if there is anything further we can assist you with please do not hesitate to let me know.

Kind Regards,

Harrison Senior Customer Support Executive

Beoordeeld met 5 van de 5 sterren

Katelyn and Joshua an asset to Imagine Cruising.

Whenever I needed help Katelyn and Joshua were very helpful with my requests and answering our questions.They were pleasant and professional, reassuring and we are happy customers. Most impressed dealing with Imagine Cruising.
Well done and much appreciated your excellent customer service.
Regards, Allan & Wendy T

3 oktober 2025
Review zonder uitnodiging
Logo Imagine Cruising Australia

Antwoord van Imagine Cruising Australia

Good afternoon Allan & Wendy,
Thank you so much for your wonderful review! We're thrilled to hear that Katelyn and Joshua were able to assist you so effectively and made your experience with Imagine Cruising a positive one. Your kind words about their professionalism and helpfulness truly mean a lot to us. We're delighted to have you as a happy customer, and we look forward to helping you plan many more memorable journeys. Thank you again for your support!
Warm regards,
Suzanne - Imagine Cruising Team

Beoordeeld met 5 van de 5 sterren

Absolutely caring company

Highly recommend ImagineTeam to care for your holiday, from the humble beginnings to the end, when we experienced a problem on our flight home, I rang for help within under one hour Harrison’s professional service had everything sorted, so happy for his care n understanding.

25 september 2025
Review zonder uitnodiging
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Antwoord van Imagine Cruising Australia

Good afternoon Maria,
Thank you so much for your kind words and glowing review! We're thrilled to hear that you felt supported from start to finish, that's exactly the experience we strive to provide. We're especially glad Harrison was able to step in and help so quickly when you needed it most. Your recommendation means the world to us, and we hope to welcome you back on another Imagine Cruising trip soon!
Warm regards,
Suzanne
The ImagineTeam Team

Beoordeeld met 5 van de 5 sterren

Dayna A True Professional.

Dayna made our experience with Imagine Cruises so very Positive. Nothing was a Problem for her to help us with our many flights ,seating and times. We also liked the fact that we did not have any waiting time to speak to Dayna. That is refreshing.

24 september 2025
Review zonder uitnodiging
Logo Imagine Cruising Australia

Antwoord van Imagine Cruising Australia

Good afternoon Sharon,

Thank you so much for your kind words! We’re thrilled to hear that Dana made your experience with Imagine Cruises so positive and that she was able to assist you promptly with your flights and seating. We agree—no waiting time is definitely a refreshing touch! We look forward to helping you again on your next adventure.
Warm regards,
Suzanne - Imagine Cruising Team

Beoordeeld met 5 van de 5 sterren

Great service, exceptional staff!

From my first phone call I experienced exceptional, attentive service with Imagine Cruising. The staff were very helpful, quickly responding to emails and providing timely advice. My thanks to Sarah, Harrison & Dana - your high standard of customer service is greatly appreciated & applauded.

20 september 2025
Review zonder uitnodiging
Logo Imagine Cruising Australia

Antwoord van Imagine Cruising Australia

Dear Judy,

Thank you so much for your wonderful review. We are thrilled to hear that your experience with Imagine Cruising was exceptional from the very first call. It’s especially gratifying to know that Sarah, Dana, and I were able to provide timely, attentive support throughout your journey with us.

Your kind words are greatly appreciated and will be shared with the team—they serve as a wonderful reminder of why we do what we do. We look forward to assisting you with many more unforgettable holidays in the future.

Warm regards,

Harrison
Senior Customer Support Executive

Beoordeeld met 5 van de 5 sterren

Truly Attentive

The crew on the Murray Princess were very attentive to our specific needs. They will always go that extra mile to make sure that you feel completely looked after. Would highly recommend the Murray Princess to all.

14 september 2025
Review zonder uitnodiging
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Antwoord van Imagine Cruising Australia

Good afternoon Elizabeth,
We're so pleased to hear that the crew on the Murray Princess took such great care of you and went the extra mile to make your experience special. Our team takes pride in providing attentive and personalised service, so it's lovely to know it made a difference. Thank you for the high recommendation—we truly appreciate it and hope to welcome you aboard again in the future!
Kind regards,
Suzanne
Imagine Cruising Team

Beoordeeld met 5 van de 5 sterren

Excellent support for upcoming cruise and tour.

Shaun went out of way to ensure he resolved an issue for us and did so in a professional manner which allowed us to refocus on the good holiday.
Shaun's call to run through our tour and to make sure we were prepared in every way was very well received and a credit to his experience and interpersonal skills.

9 september 2025
Review zonder uitnodiging
Logo Imagine Cruising Australia

Antwoord van Imagine Cruising Australia

Good afternoon Graham and Lyn,

Thank you so much for your kind words and 5-star review! We're thrilled to hear that Shaun was able to resolve the issue promptly and professionally, allowing you to get back to enjoying your holiday. His dedication to ensuring guests are fully prepared and supported is something we’re very proud of, and your feedback is a wonderful reflection of his commitment and experience. We hope to welcome you back again soon!
Kind regards,
Suzanne
Imagine Cruising Team

Beoordeeld met 5 van de 5 sterren

Very satisfactory resolution of our problem

I wanted to make seat selections on our upcoming flights only to find that the flight times had changed to ones with a very long layover. I contacted Imagine, got an immediate reply and the next day they rearranged the flights to our satisfaction.
Thanks to Dana who did a great job of relaying the information

28 augustus 2025
Review zonder uitnodiging
Logo Imagine Cruising Australia

Antwoord van Imagine Cruising Australia

Dear Elizabeth,


Thank you so much for your kind feedback. We’re delighted to hear that Dana was able to assist you so promptly and ensure your flights were rearranged to your satisfaction. We understand how important smooth travel plans are, and it’s wonderful to know the resolution worked well for you.


We’ll be sure to pass along your appreciation to Dana and the team. Wishing you a fantastic upcoming trip, and we look forward to assisting you again in the future.


Kind Regards
Josh
Imagine Cruising

Beoordeeld met 5 van de 5 sterren

Joshua in your Customer Support Team

Joshua in your Customer Support Team is exceptional. Very patient, helpful and polite. He very kindly gives good advice and recommendations. I'd be lost without his help. He's a great asset to your team. His service is not restricted to one day, it is ongoing. His standard of service is 6 Star 🌟

22 juli 2025
Review zonder uitnodiging
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Antwoord van Imagine Cruising Australia

Dear Janet,

Thank you so much for your beautiful message. I’m genuinely touched by your kind words and thrilled to know that my support has made a difference to your experience.

It’s always a pleasure assisting you, and I’m so glad to hear that you’ve felt supported and well looked after. Your feedback truly means a lot to me.

Please don’t ever hesitate to reach out if there’s anything you need—I’m always here to help.

Kind Regards
Josh
Customer Support

Beoordeeld met 5 van de 5 sterren

Mediterranean Cruise and land Tour

We did a 21 day cruise of the Mediterranean Sea then a 7 day land tour. The cruise on the Cunard Queen Victoria had 14 ports of call. Each port had shore experiences, the ship was spotlessly clean, the food was excellent and the cruising was relaxing. Our 7 day land tour took in visits to St Moritz and the Red train, Lake Garda, Lake Como and Lake Maggiore. Our guide on the land tour was Guido, a very personable, knowledgeable young man who went out of his way to make sure the tour ran smoothly. A true asset to Imagine Holidays.

9 juni 2025
Review zonder uitnodiging
Logo Imagine Cruising Australia

Antwoord van Imagine Cruising Australia

Dear Julie,

Thank you so much for taking the time to share your wonderful feedback!

We’re absolutely delighted to hear that you enjoyed your 21-day Mediterranean cruise aboard Queen Victoria, followed by such a memorable 7-day land tour. It sounds like an incredible journey, with a perfect mix of scenic cruising, cultural discovery, and relaxing experiences.

We're especially pleased to hear that Guido made such a positive impression during your land tour. We wholeheartedly agree—his dedication, local knowledge, and warm personality make him a true asset to Imagine Cruising. We’ll be sure to pass on your kind words to him.

Thank you again for choosing to travel with us. We hope to welcome you on another unforgettable holiday in the near future.

Kind Regards
Josh
Customer Support

Beoordeeld met 4 van de 5 sterren

Train trip and Perth stay.

Train trip was great other than the sleeping and bathroom facilities. Off train excursions were excellent. Perth Motel was excellent. Tours were good. We have had a great experience with this holiday.

18 juni 2025
Review zonder uitnodiging
Logo Imagine Cruising Australia

Antwoord van Imagine Cruising Australia

Dear Joanne,

Thank you so much for taking the time to share your feedback – we’re truly delighted to hear that you had a great overall experience on your holiday with us.

It’s wonderful to know that the off-train excursions and touring elements left such a positive impression, and that your stay in Perth was particularly enjoyable. We work hard to ensure our accommodation partners meet high standards, so it’s very pleasing to hear the motel lived up to expectations.

We're also glad the touring programme and the iconic train journey provided memorable highlights, though we're sorry to hear the sleeping and bathroom facilities on board fell short of what you’d hoped for. Train travel does offer a unique and often nostalgic experience, but we absolutely understand that comfort plays a key role in the enjoyment of a journey. Your comments on this will be passed along, as we continue to work closely with our travel partners to improve future guest experiences.

We truly value you choosing to travel with Imagine, and appreciate both your praise and your constructive feedback. It’s through honest reviews like yours that we’re able to refine what we offer and ensure our guests continue to enjoy exceptional holiday experiences.

We hope to welcome you back on another journey soon – perhaps somewhere equally special!

Warm regards,
Harrison
Senior Customer Support Executive
Imagine Cruising

Beoordeeld met 5 van de 5 sterren

Paradise on the Lakes

We did a 4 night stay Lake Maggiore and then a 3 night stay in Lake Garda. During the trip we did the train trip up to St Moritz which was absolutely amazing. Another day we did a wine tour to a gorgeous boutique winery. The rest of our time was free however we were expertly guided by Paolo our imagine tour guide who gave us plenty of options and recommendations. The Hotels were 4 star, perfectly located and suited our needs fine (especially the newly renovated rooms in Lake Maggiore ). The organisation from airport pick up, transfers to and from the hotels and finally to the cruise port were brilliant, very well organised and executed oh and the buses were great too. Would definitely recommend using imagine holidays and we will look forward to using them in the future.

12 juni 2025
Review zonder uitnodiging
Logo Imagine Cruising Australia

Antwoord van Imagine Cruising Australia

Dear Michael,

Thank you so much for taking the time to share your glowing review of your recent Italian lakes and Rail Adventure with us here at Imagine Cruising.

It’s wonderful to hear that your stay in Lake Maggiore and Lake Garda was everything you had hoped for—and more. Both destinations are truly spectacular, and it sounds like you made the most of your time, especially with highlights such as the scenic train journey to St. Moritz and the boutique winery tour. Those moments offer such a rich contrast between natural beauty and cultural indulgence, and we're delighted you were able to experience both.

Your kind words about Paolo, your Imagine Tour Guide, are deeply appreciated. We’re proud to work with passionate and knowledgeable guides like Paolo, who go above and beyond to ensure our guests are supported with insightful recommendations and warm hospitality throughout their journey.

I’m also so pleased to hear that the hotel selections, particularly the renovated rooms in Lake Maggiore, lived up to your expectations and that our ground operations—from airport pick-up to hotel transfers and finally your connection to the cruise port—ran smoothly. Our team puts a great deal of care into these details so our guests can simply relax and enjoy the experience, so your comments are most reassuring.

On behalf of all of us at Imagine Cruising, thank you again for your recommendation. We would be absolutely delighted to welcome you back on another unforgettable journey in the not-too-distant future.

Warmest regards,
Harrison
Senior Customer Support Executive

Beoordeeld met 5 van de 5 sterren

Joshua organised some changes for our…

Joshua organised some changes for our flights
quickly & professionally

12 juni 2025
Review zonder uitnodiging
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Antwoord van Imagine Cruising Australia

Good afternoon Bette,
Thank you for your lovely feedback! We're so pleased to hear that Joshua was able to assist you quickly and professionally with your flight changes. We’ll be sure to pass on your kind words—he’ll be delighted. We hope to help you with your next adventure soon!
Kind Regards
Suzanne - Imagine Cruising Team

Beoordeeld met 5 van de 5 sterren

Romp in the Red Centre

It was my first trip to this part of the country and seeing Uluru at sunrise was magic. I also loved Kata Tjuta but must admit the walk in the gorge stretched me, a suggestion is that Imagine provides walking poles to people who aren't stable or increase the time spent here. The dinner under the stars was great and concert by Jessca Mauboy capped off an exceptional experience. Loved the accommodation except the air conditioning was a bit dodgy.

20 mei 2025
Review zonder uitnodiging
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Antwoord van Imagine Cruising Australia


Good afternoon Judie,

Thank you so much for sharing your experience! We're thrilled to hear that seeing Uluru at sunrise and exploring Kata Tjuta left such a memorable impression—it truly is a magical part of the country. We appreciate your honest feedback about the walk through the gorge; your suggestion about offering walking poles or allowing more time is a great idea, and we’ll definitely take that onboard to help improve the experience for all guests.

It’s wonderful to know you enjoyed the dinner under the stars and the concert by Jessica Mauboy—what a special way to end the day! We're also glad you loved the accommodation, though we're sorry to hear the air conditioning wasn’t quite up to standard. We’ll follow up on that to ensure everything is running smoothly for future stays.

Thanks again for your thoughtful review. We hope to welcome you back for another unforgettable adventure soon!

Kind regards,

Suzanne
Imagine Cruising Team

Beoordeeld met 5 van de 5 sterren

Uluru Jessica Mauboy

Uluru Jessica Mauboy
We had the best holiday ever. Absolutely loved the experience. Shaun and Cam were so organized and competent, friendly and reassuring every step of the way. We are looking at another of your holidays and will definitely come back

18 mei 2025
Review zonder uitnodiging
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Antwoord van Imagine Cruising Australia


Good afternoon Lisa,

We're absolutely thrilled to hear that you had the best holiday ever at our Jessica Mauboy Uluru holiday! It’s wonderful to know that Shaun and Cam made your experience so smooth, friendly, and memorable — they’ll be so happy to hear your kind words.

We’re excited that you’re already thinking about your next adventure with us. We’d love to welcome you back for another unforgettable holiday soon!

Warm regards,

Suzanne
Imagine Cruising Team

Beoordeeld met 5 van de 5 sterren

Excellent advice provided about Northern Lights Norway Hertigruten cruise

Brandon provided excellent information about our cruise and also followed up on an accommodation request which has since been actioned. I really appreciate his professional and friendly assistance.

23 mei 2025
Review zonder uitnodiging
Logo Imagine Cruising Australia

Antwoord van Imagine Cruising Australia


Good afternoon Carolyn,

Thank you for your wonderful feedback!

We’re so glad to hear that Brandon provided you with excellent service and was able to assist with your cruise and accommodation request. We’ll be sure to pass along your kind words to him.

We really appreciate you taking the time to share your experience and look forward to helping make your holiday a fantastic one!

Warm regards,

Suzanne
Imagine Cruising Team

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