Imperial Rooms Reviews 

EDIT) 6th Feb 2020

Still not received my refund, company are ignoring emails

Purchased Total Blackout Blinds, when we put them up they werent total blackout at all, customer services said they arent total blackout even though the packaging says that they are total blackout, they were returned on the 6th Jan 2021 and received back on the 13th

They told me on the 8th Jan 2020 the package is in transit so your refund will be processed at the time of delivery

Item 4 piece bedding set lookad amazing in pictures
Not so amazing in situ at best adequate
Poor quality loose threads and uneven stitching

I found this company sent me the rose gold eyelet curtains 2pairs absolutely fabulous really made up with them and the quality can't express anymore how I am really made up with them fully lined brilliant service.

Ordered the Royal Blue Blackout Curtains and im so impressed with them. Lovely material and beautiful colour also blacks out the light great. Speedy service and brilliant quality for money

I ignored all the 1 star reviews but unfortunately found them to be correct. As is clearly documented by others, despite a clear return policy on their website, they deal with returns simply by not responding to the email the site says you need to write to request a refunding effectively refuse to accept any returns despite their legal requirements to do so.

Purchased a sofa cover on 29/01/2020, sent it back as the colour was not what I expected. The return was made in the correct delay. I am still waiting for a refund. The company has been very unhelpful and has just told me this item was never found in their warehouse, therefore I cannot receive the refund. I am still waiting for a refund!

I ordered a bedding set online that looked lovely in the images, when the set arrived I was extremely disappointment with the awful, cheap quality.

I paid £15 to return it and have still not received a refund after almost 1 month. I called them to ask where the refund is and they assured me I’d get my refund... still nothing!

Terrible company with terrible products!!

Appalling service. Bedding on arrival was marked, stitching lose and panel sewn in. Returned and heard nothing, rang and told refund within 24hours, which did not happen. Rang again and was asked to provide postage tracking number as they were disputing ever received it. Thank goodness this was to hand, and due to this money was refunded. Will never use again. Word of advice, Ensure you keep all receipts.

Placed an order for a settee cover, received it but had to send it back as it was to big. This was handed over to the post office and surprise surprise Imperial Room said that the returns department can’t seem to find it. I have asked twice to open a complaint and other surprise no complaint opened for me. I have to say you will me mad to order from them. The level of service is absolutely terrible & I still did not get my refund ( because they couldn’t find it)

DO NOT PURCHASE THROUGH IMPERIAL ROOM !

Shocking...i ordered curtains and they sent the wrong one's out twice. Would not recommend

shocking company....i would go as far to say scammers ...advertise items .... send confirmation of order with items then invoice of items and then say only ordered one thing when order arrives with missing item....
customer service shocking.... not interested ....stear will clear

Lovely product, great price and service!

Bought 8 cushions and covers mid-August which appeared perfect for what I wanted. I was very happy with them until recently when all the material started to pull away from the stitching. I contacted them and the reply I got was :-

"We are forwarding this matter to our packaging department for further investigation and we assure you, we will try our best to prevent similar kind of situation in future."

Not quite the response I was expecting condsidering the amount I spent with them.

Never had any problems with quality, price and delivery is quick. Would recommend

Quick delivery, amazing item. Ordered as a birthday present for a friend and she absolutely loved it. Will defo be ordering again!

The ceramic mug set was beautiful. But it was smaller than it looked in the pictures. I thought it would be a little bigger than it was for £20 otherwise great service. Thank you ❤

I purchased this 4 piece satin bed set because I have a velvet sofabed, and I didn't want to mark it. Initially, I noticed that it was very soft, and a good fit for a double duvet, and good sized pillow cases too. I really wanted it to be satin all over, but as it was so soft I decided that it didn't really matter. As some of the reviews on the other cheaper sets stated that they were very slippery and snagged easily. So for the price I decided that this was a better quality set, as it is made to higher standard. The delivery was fast, and the customer service was nice too.

Lovely curtains, reasonably priced and speedy delivery.

I have bought several of these sets brilliant got someone who gets night sweats. Love the fool and colours are very different especially the sheets. Thank you.