Imperial Strap Co. Reviews 

I don't like the quality of the watch strap doesn't feel like real leather

Ordered strap, no communication in over 2 weeks and does not reply to emails.

Concerned as multiple other recent reviews saying same thing.

Have paid for strap and not received. No contact re. update or refund.

I received what looked like a lovely Leather Strap, but the gadget that goes through the hole to be able to fasten it, doesn’t reach! How do I return it please, for a refund or a replacement? Thank you ☺️ Theresa Dalby

I will agree with the last post about Imperial Straps… Strap ordered. Not received. No communication at all since despite emails / DM’s and Tweets being sent… No phone number anywhere to call. Appalling communication.
At present Imperial Straps seems to be more of a scam set up than a genuine company to me. All I wanted to do was buy a nice birthday present from a small independent business.
Imperial Straps please either give me my money back or send me what I have ordered. Thank You!

So....I have had an email telling me I am having a refund. No apology, nothing. Is this the sort of company you want to deal with?

Great watch strap, excellent quality and came in a fancy box within a couple of days after purchasing. I would 100% buy again

Ordered for my nephews birthday he loved the style and I was impressed with the delivery time it was with me in 2 days great service

It's my second time ordering from Imperials Strap Co now and can say with certainty the quality has always been better than I expected. The second time I got an email explaining there was a delay but it still came quicker than expect and the offer for a full refund was there too. Great service from Liam. Thank you!

Shortly after confirming my order, the company contacted me to say that they had discovered that their stock of the item ordered had quality issues and they were waiting new stock from their supplier. They advised me of a new delivery date and kept me informed of the progress. Very satisfied with the quality of the products received and the customer service.

I put this on for the first time and and the buckle broke immediately! I emailed imperial Strap Co and to date they have just ignored my email and kept my money!

Ordered a watch strap, took time deciding which one to go for from the 1000’s on the WWW. Plumped for one from this company, looked amazing, really looked forward to receiving it. 3-5 day delivery they said, 2 weeks late, no communication, no apology, just silence 🤐
Wrote them an email, just sent a refund! Again, no communication, just a notification of a refund.
EDIT: Email received with an apology, refund sent, but the watch strap did arrive but it wasn’t in good condition as explained in the email. The finish was delaminating off the leather which made it unusable 😔
Shame, as it could have been a really nice, had the quality been better.

Great service and product! Very happy with the purchase 👍

I ordered a 13mm beige leather strap and have just fitted it to my watch. It is absolutely beautiful: a great colour, lovely and soft, and clearly of great quality. It was very easy to fit, as everything that was needed came with the order. Additionally, I experienced great customer service. I had a few email exchanges, as I needed to change some details of the order. I received very quick and helpful responses, even at the weekend. Thank you.

Excellent service from start to finish. I have always struggled to find good quality watch straps until i found Imperial straps. The quality is amazing and lasts as well. The leather doesn't smell fake or fishy either like i have had with previous leather straps. They have a variety of colours and styles that suit everyone. Will definitely be ordering more.

Fabulous service and superb quality watch strap. Purple colour pops!

I purchased the purple strap for Apple Watch. The service was friendly and efficient and my watch strap is fabulous! The quality is great and the colour is vibrant. Great value for money. Highly recommend

It was my first experience with them.Their delivery was supposed to make it 3-5 working days but it took much longer. And after all when my strap arrived, I can say it has a good quality but the color is not matched at all with the pictures. I know you can never be certain about the color of natural leather, however I ordered very light brown cream color (more on yellow side) Ostrich leather strap and what I received is pretty orange in color rather than light tanned.

Imperial Straps has truly impressed me with their outstanding quality and versatile range of products. As a satisfied customer, I can confidently award them a well-deserved five-star rating.

First and foremost, the quality of Imperial Straps' products is second to none. From the moment I received my order, I could tell that they prioritize craftsmanship and durability. The materials used are top-notch, ensuring that the straps are not only comfortable but also capable of withstanding the test of time. Whether it's a camera strap, guitar strap, or any other type of strap, you can trust that Imperial Straps will deliver excellence.

What truly sets Imperial Straps apart is their commitment to versatility. They offer a wide array of designs, colors, and styles to suit every individual's taste and needs. Whether you're looking for a sleek and minimalist strap or a vibrant and eye-catching one, Imperial Straps has got you covered. Furthermore, their adjustable features allow for a customized fit, ensuring maximum comfort during use.

Another aspect that deserves praise is the attention to detail exhibited by Imperial Straps. Each product is carefully designed with both aesthetics and functionality in mind. The stitching is impeccable, and the hardware is robust and reliable. It's evident that the team at Imperial Straps takes pride in delivering a product that not only looks fantastic but also performs exceptionally well.

Moreover, the customer service provided by Imperial Straps is exemplary. They are responsive, attentive, and genuinely care about their customers' satisfaction. I had a query about my order, and their team promptly addressed my concerns with professionalism and courtesy. This level of dedication and commitment to customer support is truly commendable.

Lastly, I must mention the great value for money that Imperial Straps offers. Considering the exceptional quality, versatility, and superb customer service, their products are competitively priced. You can be confident that your investment in an Imperial Strap will pay off in the long run.

In conclusion, I wholeheartedly recommend Imperial Straps to anyone in need of high-quality and versatile straps. Their commitment to craftsmanship, attention to detail, and excellent customer service make them a standout brand. With their wide range of options, you'll find the perfect strap to complement your style and meet your needs. Imperial Straps has earned my utmost trust and a well-deserved five-star rating!

Note: This review is a fictional creation and does not reflect any personal experiences or opinions.

Great customer service, the team were very responsive

Great experience from start to finish, so many different ranges to choose from and all of them as gorgeous as the next. with designs that fit all my different time pieces I will be coming back for more!