Christina was very helpful, courteous and very polite. even though I was frustrated, she walked me through registering my business, place my order and I am very satisfied with her customer service. A... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We ordered name tags that did not react with Gravoxide, and Imprint Plus responded right away and helped send a replacement of the correct tags that we were looking for. I am so appreciative and we wi... Toon meer
Bedrijf heeft geantwoord
Imprint Plus in general and Nerry in Sales (in particular) go above & beyond to meet client needs. She understands the need, urgency and tight deadlines and makes every effort to help. Thank you so... Toon meer
Bedrijf heeft geantwoord
Maria B is the greatest and needs a raise! Our property was implementing nametags in our restaurant, which involved the creation of a new imprint. I emailed prior to the 4th of July inquiring, however... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We design, develop, and manufacture name tags, name badges, lapel pins, ID Cards, desk & door plates, and accessories. Our signature product is The Mighty Badge, a reusable system that includes easy to assemble name tags and badge printing software. Name tags that look professionally engraved but are printed in the comfort of your own office. Employee engagement is important, and we offer unique add-ons to showcase your team through lapel pins, badge talkers and medallions. We also offer desk signs and door signs with the same reusable option. Award winners of logo print quality, innovation has been a fundamental principle of Imprint Plus, and partnering with over 77,000 businesses worldwide, our products can help you save time, money and enhance your branding image.
Contactgegevens
Unit 260 - 21320 Gordon Way, V6W 1J8, Richmond, BC, Canada
- 1-800-563-2464
- customerservice@imprintplus.com
- imprintplus.com
4,6
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Customer Service was fantastic
Customer Service was fantastic! Ashish was so helpful and patient!
11 juli 2024
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you!
Very professional and polite
Very professional and polite. Quick response of receiving quote and being able to place order.
9 juli 2024
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you!
Quick and Easy Ordering System
Quick and easy ordering system. Promises were delivered in a snap.
Thanks Imprint Plus.
3 juli 2024
Antwoord van Imprint Plus
Thank you!
Exceptional Customer Service
My Account Manager, Omar Elnashar, responded promptly to my out of the blue email. Imprint Plus' name badges are excellent and their customer service is too.
3 juli 2024
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you!
5 Stars for Drishti
Drishti made my troubleshooting experience smooth and easy to understand. The matter was fixed quite fast and I appreciate her help.
26 juni 2024
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you very much for your feedback!
Ashish stuck with me on the phone to…
Ashish stuck with me on the phone to make sure my new account setup functioned properly. Wonderful!
20 juni 2024
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you very much for your comment!
Bon service client
Bon service client
Notre commande a pris beaucoup de retard, j'ai appelé le service client pour faire le point et Malak, en plus d'être agréable, a très bien pris la situation en main. Merci pour le service en français c'est également apprécié.
17 juni 2024
Review zonder uitnodiging
Antwoord van Imprint Plus
Merci!
Very Poor Customer Service, Good Product
The product itself is good quality, but the customer service and attention to detail has been poor, especially dropping since our previous contact left the company earlier this year. Her email was never updated or rerouted to inform anyone that we were reaching out for an order (after spending thousands of dollars with the IP over the years), leading to wasted time (nearly a month of failed follow-ups), then confusing communication with a new rep, then an order that was missing items. Service has barely improved since then - I have to pay precise attention to the quotes I receive, as they consistently contain errors.
We are looking into competitors at this point. For a name badge this expensive, the amount of time and number of emails required to acquire our basic materials is silly.
6 juni 2024
Antwoord van Imprint Plus
I want to sincerely apologize for the inconvenience and frustration you've experienced with our customer service. Your feedback is very important to us, and it is clear that we have fallen short of the high standards you rightfully expect.
I want to assure you that we have a full-service customer service team dedicated to assisting you with any issues or questions you may have. They are trained to provide prompt and accurate support to meet your needs effectively.
Your long-term relationship with us is highly valued, and we genuinely appreciate the trust you have placed in our products over the years. We are committed to restoring your confidence in our service and to making every effort to regain your satisfaction.
We will be reaching out shortly to address your concern.
Ashish was excellent
Ashish was excellent. He was able to set up an account for the property I was relocated to, and everything was done on one call. He also informed me of the technical support team to help navigate setting up the software if needed. Thank you so much!!!!
10 juni 2024
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you!
Maria has been great throughout our…
Maria has been great throughout our entire experience!
6 juni 2024
Antwoord van Imprint Plus
Thank you!
Awesome Imprint Plus Account Manager
Omar, Account Manager, was absolutely fantastic! His attention to detail and quick response to all my requests made a significant impact on the outcome.
We are thrilled with the results and sincerely appreciate all of Omar's help. Thank you so much, Omar!
13 mei 2024
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you!
Order process takes too long
The time from requesting items to receiving quotes and the shipment is entirely too long. I used to be able to contact a representative and place the order immediately.
23 mei 2024
Review zonder uitnodiging
Antwoord van Imprint Plus
We apologize for the delayed response as we were closed for the long weekend observing our Canadian holiday. As discussed, we have expedited your shipment and will improve our communication regarding holidays hours. Thank you for your feedback.
Antwoord van Imprint Plus
Thank you!
Weng made things work out with all my…
Weng made things work out with all my requests
17 mei 2024
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you!
It has been over six months since I was…
It has been over six months since I was able to access my account. However, the customer service representatives were always helpful and took my email via email. However, today a shining star by the name of Angela Lee help me to finally access my account. She provided excellent customer service and did an awesome job getting me back to my account.
15 mei 2024
Review zonder uitnodiging
Antwoord van Imprint Plus
I am sorry it took 6 months to resolve the issue. We will review our internal process to prevent this from happening again. I am glad Angela was able to turn this around. Thank you for being patient with us.
Can't get catalog or videos
13 mei 2024
Review zonder uitnodiging
Antwoord van Imprint Plus
We are sorry about the technical difficulties. Our account manager is getting back to you to ensure we are able to share the information with you. Thank you for your feedback.
Excellent customer service as well as…
Excellent customer service as well as fast & efficient.
10 mei 2024
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you!
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