Christina was very helpful, courteous and very polite. even though I was frustrated, she walked me through registering my business, place my order and I am very satisfied with her customer service. A... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We ordered name tags that did not react with Gravoxide, and Imprint Plus responded right away and helped send a replacement of the correct tags that we were looking for. I am so appreciative and we wi... Toon meer
Bedrijf heeft geantwoord
Imprint Plus in general and Nerry in Sales (in particular) go above & beyond to meet client needs. She understands the need, urgency and tight deadlines and makes every effort to help. Thank you so... Toon meer
Bedrijf heeft geantwoord
Maria B is the greatest and needs a raise! Our property was implementing nametags in our restaurant, which involved the creation of a new imprint. I emailed prior to the 4th of July inquiring, however... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We design, develop, and manufacture name tags, name badges, lapel pins, ID Cards, desk & door plates, and accessories. Our signature product is The Mighty Badge, a reusable system that includes easy to assemble name tags and badge printing software. Name tags that look professionally engraved but are printed in the comfort of your own office. Employee engagement is important, and we offer unique add-ons to showcase your team through lapel pins, badge talkers and medallions. We also offer desk signs and door signs with the same reusable option. Award winners of logo print quality, innovation has been a fundamental principle of Imprint Plus, and partnering with over 77,000 businesses worldwide, our products can help you save time, money and enhance your branding image.
Contactgegevens
Unit 260 - 21320 Gordon Way, V6W 1J8, Richmond, BC, Canada
- 1-800-563-2464
- customerservice@imprintplus.com
- imprintplus.com
4,6
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Maria Bonfim was super helpful and…
Maria Bonfim was super helpful and accommodating with the small issue I had. Very professional and friendly.
7 november 2024
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you for your feedback! We’re thrilled to hear that Maria Bonfim was able to help you with your issue in such a professional and friendly manner. We’ll make sure to pass along your kind words to her!
Antwoord van Imprint Plus
Thank you so much for your kind words! We're thrilled to hear you had a great experience and felt our hospitality. If there's anything more we can do for you, please don't hesitate to let us know!
Antwoord van Imprint Plus
Thank you for the great feedback! We’re pleased to hear that Maria provided helpful and efficient service. We’ll be sure to pass along your kind words. Looking forward to assisting you again soon!
Antwoord van Imprint Plus
Thank you for your feedback! We're glad to hear that you found our system easy to navigate and that your order arrived quickly. Ensuring a smooth experience and timely shipping is our priority. We look forward to serving you again!
Antwoord van Imprint Plus
Thank you for sharing your feedback! We're delighted to hear that our agent provided knowledgeable and polite service. We pride ourselves on offering helpful and professional support, and your satisfaction means a lot to us. Looking forward to assisting you again!
Urgent rush order
I needed some rush replacement sheets for name badges. I spoke to Nerry on the phone with my request and within 15 minutes, she confirmed the order would be shipped for receipt monday morning. Truly exceptional customer service!
1 november 2024
Antwoord van Imprint Plus
Thank you so much for your kind words! We're thrilled to hear that Nerry could assist you quickly and efficiently with your rush request. Providing exceptional customer service is what we strive for, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
EXCELLENT CUSTOMER SERVICE
I had the pleasure of receiving assistance from Maria Bonfirm. I actually had to call in twice as I was having some difficulties but she was AMAZING. She even went out of her way to contact me back after she received confirmation. It was complicated and troublesome but she made the experience for me easy. I just wanted to express how grateful I am and make sure that she receives recognition on the excellent service. She really followed through. Thank you again.
23 oktober 2024
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you so much for taking the time to share your wonderful feedback about your experience with Maria. We’re thrilled to hear that she was able to provide the exceptional service you needed, especially in such a complicated situation.
Maria truly embodies the dedication and commitment we strive for, and we're proud to know she went above and beyond to follow through and make your experience easier. We will certainly ensure that Maria receives the recognition she deserves for her excellent support.
Thank you once again for your kind words and for choosing our service. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Mostly happy
Overall, I was happy.
I made a mistake in my order and was able to cancel it immediately, but I had to call back to get the credit refunded back to my card.
Their tracking program needs work. When I clicked on the link it tracked an order from 6 months earlier that ended up halfway around the world from where I work, rather than tracking the order I had placed a few days earlier.
The staff they employ to help you in person are very friendly and helpful.
4 oktober 2024
Antwoord van Imprint Plus
Thank you for sharing your feedback! We're glad to hear that you were generally happy with your experience and that our team was able to assist you in canceling your order quickly. We apologize for the inconvenience you faced with getting the credit refunded and with the tracking program mix-up. We appreciate your patience, and we're actively working on improving our tracking system to ensure smoother updates in the future. It's great to know our staff made a positive impression, and we'll pass along your kind words to them. Your feedback helps us improve, and we hope to serve you even better next time!
literally awful
literally awful
Every time I try to order nametags from Imprint Plus, it's like communicating via carrier pigeon to the other side of the world through muddy waters. Nothing I have tried is efficient. The online corporate portal continuously gave me an error message while trying to check out, although the cause of the error message was not clear. I attempted to submit a PO via my property's ordering system, then reached out to the Imprint Plus contact to confirm the order. I waited 16 DAYS before finally having to send a follow-up email that was along the lines of "...hello?". They finally decided to respond and pass me on to another company representative. At this point, we are completely out of nametags because it has taken over 6 weeks just to confirm the order. They waived the shipping fee "for my inconvenience" but it would honestly be easier to go collect rocks from the river and forge your own nametags instead of ordering for this ridiculous excuse of an ordering system.
7 oktober 2024
Antwoord van Imprint Plus
Thank you for taking the time to share your experience. We're truly sorry to hear about the challenges you've faced with your recent order, and we understand how frustrating it must have been to deal with such delays. This is far from the level of service we strive to provide, and your feedback is invaluable in helping us improve.
We regret the inconvenience caused by our corporate portal errors and the extended response time. We will immediately investigate the issues with our system and internal processes to ensure they are resolved and prevent this from happening again. Six weeks to confirm an order is completely unacceptable, and we sincerely apologize for the frustration this has caused.
feel free to reach out directly to me, and I’ll ensure you receive the service you deserve.
Kelvin Chan
Customer Service Manager
Great Customer Experience!
Malak was very quick to respond and helped every step of the way with my order. Easy to recommend! :)
7 oktober 2024
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you for your wonderful review! We're thrilled to hear that Malak was able to assist you promptly and guide you through your order.
Antwoord van Imprint Plus
Thank you so much for your kind words! We're thrilled to hear that you always experience fast and friendly service with us. It's our goal to provide top-notch customer care, and we're glad we could meet your expectations. We look forward to serving you again soon!
Non-standard inserts
We do not use the standard inserts on our name badges and they were very understanding of our unique needs.
26 september 2024
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you so much for your kind words! We’re thrilled to hear that our team was able to accommodate your unique needs. We understand that every business is different, and we’re always happy to provide customized solutions to ensure your satisfaction. If there’s anything else we can assist with in the future, please don’t hesitate to reach out
Antwoord van Imprint Plus
Thank you for your feedback. We apologize for any inconvenience caused. According to our records, your order was delivered the following day. If you haven't received it or need further assistance, please let us know, and we'll be happy to help resolve the issue!
Antwoord van Imprint Plus
Thank you so much for your feedback! We're thrilled to hear that you found our site easy to use and that the ordering process was quick and simple. If you ever need anything else, feel free to reach out—we're always here to help!
Great Service!
I sent a follow up email about an order and was given a quick response followed by fast action on shipping the order to us!
5 september 2024
Antwoord van Imprint Plus
Thank you so much for your kind feedback! We’re glad to hear that you received a quick response and prompt shipping. Please note, if you don't receive updates a few days after placing an order through BirchStreet, feel free to contact us directly. We've been informed that BirchStreet has been experiencing some issues with their portal, and we’re more than happy to assist you with any concerns. We appreciate your understanding and support!
my contact Maria Bonfim was very…
my contact Maria Bonfim was very professional and responded quickly to my email.
9 september 2024
Antwoord van Imprint Plus
Thank you so much for your kind words! We're thrilled to hear that Maria provided you with prompt and professional service. We always strive to offer the best support possible, and it's wonderful to know that Maria met your expectations. If you need any further assistance, don't hesitate to reach out. We're here to help!
Poor Customer Service Again
I encountered the same issue as before. On November 21, 2023, I posted a review about how my order was only processed after multiple inquiries and a phone call. Once again, I had to email to check if my order was processed, only to be told that they didn’t receive it due to a “system error.”
5 september 2024
Antwoord van Imprint Plus
Thank you for your feedback, and we sincerely apologize for the continued inconvenience. It appears that the old email chain may be causing some issues with our system. Our IT team is actively investigating this to prevent it from happening again. In the meantime, could you kindly start a new email thread for any future inquiries or orders? This should help ensure that your messages are received without any problems. We greatly appreciate your patience and understanding as we work to resolve this matter.
Great service and fast response for new…
Great service and fast response for new orders :)
thank you!
3 september 2024
Antwoord van Imprint Plus
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service and that your order was processed quickly. Your satisfaction is our top priority, and we're always here to help. If you need anything else, don’t hesitate to reach out. Thanks again!
The process was quick and user…
The process was quick and user friendly. It was a pleasure working with Maria Bonfim on this.
21 augustus 2024
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you for your kind words! We're thrilled to hear that you found the process quick and user-friendly. Maria Bonfim will be delighted to know that her assistance made your experience a pleasure. We look forward to working with you again in the future!
Great Customer Service
Malak was very helpful and supportive as she guided me through the ordering process
21 augustus 2024
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you for sharing your experience! We're glad to hear that Malak was helpful and supportive throughout your ordering process. She takes pride in providing excellent customer service, and your feedback will certainly make her day. We look forward to assisting you again in the future!
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