Incredible Connection Reviews 

Thando was outstanding in he's service we received from him . From the moment we walked in, thando greeted us with a genuine smile and a welcoming demeanor that immediately put us at ease.
We were looking for specific item for my son new laptop , and Thando demonstrated an impressive depth of knowledge about the products. He patiently listened to our needs and preferences, asking insightful questions to truly understand what we were looking for. Thank Thando we appreciate your help
Give that man a salary increase 👏

The guy was patient with me, and very professional and we went through everything step by step. He’s name was Thando🙇🏽‍♂️

Thando Minga from South Gate, great service I’m looking back on coming back again

I receive incredible service from Thando at the Southgate store. I called in to inquire about a camera and he guided me throughout the whole process. I am happy with my purchase and it's all thanks to him. I'm definitely coming back from more purchases at your store.

I applied for a contract phone contract and I'm very pleased with the service I received from Pholoso working at Incredible connection based at Matlosana Mall. You are really a star in doing your work and I really appreciate your service people like you work very well with clients.

This was such a cool and nice experience ! The Cashiers were nice and even though I JUST bought something and immediately returned it- it was only because I bought the wrong kind and yet they were still so nice ! They helped me through each step and my cashier, Gontse Phoshane, deserves SUCH a raise, she's super sweet and helped me out very quick, easy AND with kindness ! Thanks to her, I was in and out in no time ! Special thanks to Gontse :D

I went to Woodlands to shop around for laptops, I got the best services and advice from the sales consultant (Monray Wilkinson). He knows what he is very professional and explain everything techwise to me. I will always go back there for the prompt and friendly service.

I am writing to express my continued frustration regarding the lack of service and communication from your Knysna branch. As previously mentioned, we submitted our computer for repairs on March 6, and to date—nearly two months later—we are still without our device.

What I find most unacceptable is that I have had to initiate every single follow-up myself. Not once have I received a proactive update from your team. Each time I call, I am met with excuses: the technician is on holiday, the manager is unavailable or also on leave, and no one seems willing to take responsibility or provide a clear update.

Yesterday (29 April), I spoke to Mandy, who took my details but was abrupt and dismissive. While I understand that staff may be under pressure, I did not appreciate her tone or the lack of accountability. As a paying customer, I believe I am entitled to professional, courteous service—especially after paying R2,599 for a part that has yet to resolve the issue.

At this stage, I requested the immediate return of our computer. I will handle the matter independently going forward, regardless of the cost. I will never recommend Incredible Connection again—particularly the Knysna branch.

This level of service is completely unacceptable, especially when someone's business relies on functioning equipment.

Great service from Unathi

If you planning on buying anything online with incredible connection,do it at your own risk,they are a big scam,thieves.I bought a kenwood food processor on the 06/04/25,they were sapposed to deliver in 2 to 5 working days,today is day 6,my parcel was collected at a workshop somewhere in Pretoria but has still not reached me,have never waited for a parcel that I bought online so long,also a complaint was lodged by them on the 11/04/25 have not got any response whatsoever.They have a head office number (0860011700)calling that number is also a big nuisance,they let you hold for minutes mind you,you are holding using your airtime,the head office is of no help...kindly buy online with incredible connection on your own accord,they don't deliver parcels.I have been scammed by this company.

I ordered a Macbook on their online shop, big mistake. It's been 10 days and haven't received any follow up since the parcel "left the warehouse". I lodged a complaint and apparently they will get back to me after 24 working hours (which is 3 working days). It's been 2 working days since my complaint, no feedback yet. I am a frequent online shopper, and it's seldom that deliveries take longer than 3 days to my address.

UPDATE: After much uncertainty and stress, the delivery took place on day 16. The courier from Skynet did not call me on my number, but instead handed the Macbook over to a neighbour across the street. Luckily, we know each other, but in general I don't think it's a good idea for couriers to take shortcuts like this. Regrettably I cannot recommend Incredible Connection as the entire ordeal was horrible.

Bought security cam from waterfront incredible connection. Severiano lied saying couldn't assist me to connect to my phone in store then when it wouldn't work at home said to come in and the technician would assist. Tech nician laaiq incredible rude man wouldn't touch it as he said he'd never worked on one and had I read the instructions? Even the store manager didn't help. I was there an hour v until a young woman finally gave me my money back. Ride and unhelpful staff and they justify their extra cost because they offer service to set up. What a joke

I purchased a Microsoft product online from Incredible Connection. When I registered it for a warranty repair with Microsoft it said the product was out of warranty before I bought it. I tried to get support from Incredible Connection but they told me to take it up with Microsoft as they can’t help me. Still struggling to get it resolved and asked IC three times to help. All I am getting is generic answers from them. They are happy to sell you something but after sales service doesn’t exist. I will not support Incredible Connection again. Rather support Matrix Warehouse.

What great service from incredible connection cradlestone keep up the good work PETER

What a great service from incredible connection cradlestone from PETER MOHALE. You are the star. I will come back for your service again

I bought a MacBook from Incredible Connection with a promised delivery window of 2–5 working days. The purchase itself was smooth — no complaints there.

But the delivery (via Amarex) was a disaster. Despite tracking clearly showing it wouldn’t arrive on time, I reached out multiple times to both companies with no urgency or proper feedback from either. The item was supposed to be delivered by Wednesday, and I had critical deadlines based on that. No one took responsibility or even tried to assist meaningfully.

Extremely disappointed. I won't be using either service again.

The worst service I’ve received from the group at delivery phase
Someone at the warehouse just sleeps on his/her job when the order have been placed and payed for.

My tv was only delivered days later after making numerous calls and emails surpassing timeframe they have given me.

I do not recommend this company there many alternatives try them first.

Great service. Frank was very friendly.

Great service from Rosebank mall, Frank Thema assisted me professionally and he was friendly and didn't undermine me even when I didn't know how to figure out the device I bought. Frank is the person to ask for a incredible connection rosebank