Indy Auto Man Car Dealership Reviews 36

DO NOT waste your time with these people. 90% of the reviews on Google are fake; take a look at yelp to see the honest terrible reviews of this place.

After purchasing a $50k car from Indy Auto man it took nearly 100 text messages and many unanswered phone calls to get a $5,150 warranty, that was never discussed with me, removed from my purchase. The $5,150 warranty (exact amount of my down payment) was simply labeled “portfolio” on the bill of sale to hide in there. Neat trick. This process took 2 months. All I wanted was a cancellation confirmation, instead I couldn’t get a phone call back.

I was also conned into paying ~$750 in fees for “mandatory catalytic converter etching” - turns out that work was never done in the first place.

I was told to go to the dmv 2 weeks after purchase as my title would be mailed there, after wasting more hours of my life at the DMV it turns out they hadn’t sent the title. I had to take another vehicle to work since you can’t drive a vehicle with expired tags on a military base. They couldn’t get the title work done until after my temp tag expired.

Last but not least I was promised a second key to the vehicle. I agreed to the full retail price (PLUS paying their $750+ in fraudulent extras) because the comfort access keys for this particular bmw is around $750 total as the dealer has to program it. I was told the key would be shipped out the next day, that was a lie. I was told weeks later the key was shipped, that was a lie. I was then told they sent the key to the wrong address (how do you mess that up?) and finally when an envelope shows up 3.5 months later with a hole in it and a $1.50 stamp I’m told that “Indy auto man held up their part of the agreement it must’ve got lost in shipping”

Apparently shipping an envelope without insurance that most likely didn’t have the key in it (oldest trick in the book for a SHADY DEALERSHIP) is upholding their part of the deal…and that it’s not their fault since it wasn’t on the “we owe” even though my salesman told me specifically not to put it on their “because we’ll just mail it to you, you can trust me.”

After weeks of back and forth I was finally offered $350 towards a new key, keep in mind this is about half of what was required. However if I accept this I needed to sign a “goodwill agreement” - which is fine. However the non-disparagement clause on the goodwill agreement stating that I could never in a public forum say a bad thing about Indy auto man was a not fine! I decided to not give up my freedom of speech for $350 in hush money and rather warn potential customers to look elsewhere!

I can deal with everything else I spoke about, but when you make a promise about something so simple as a second key just make it right. It’s not that hard to keep your word. You could even use the $750 you already charged me for work not completed!

Bottom line: Go elsewhere, don’t trust a word they say. You’ll regret it!

Pablo (customer service agent) was very helpful and flexible. Really recommend him!!

The great customer service was provided for me while I visited the dealership. Knowlegable salesperson showed me the car and explain all the features it has. I had a plesant experience.

The customer service at Indy Auto Man is always outstanding, and the car was exactly what I was looking for. I was so pleased with the service I received from this business. They went above and beyond to help me find the the car I was looking for. I was very impressed with the service I received at Indy Auto Man. Highly recommend, they care about their customer.

I recently bought a car from Victor and had a fantastic experience. He was professional, knowledgeable, and attentive from start to finish. Victor answered all my questions honestly and helped me find the perfect car without any pressure. He also ensured I got a great deal and handled the paperwork smoothly. If you're looking for a trustworthy car dealer, I highly recommend Victor!

I have problem for my Titles

Really bad service and then the one or the phone calls nothing

It was easy to communicate with my sales consultant and the guy doing paperwork was great to talk to. Very pleasant. Happy with my 2018 Honda Accord.

They sold me a vehicle that failed the same day! The day I left the dealership the engine light came on. I showed it to the agent who sold me the truck. I asked for the inspection report and have yet to see it to this day. I paid $109 to get it diagnosed at an outside facility, TWO days after purchase. Where it was confirmed the transmission was bad. I then took it to Indy autos own mechanic shop where it was confirmed yet again.
But did they make it right? No they did not.!!
The 7 day exchange is not actual btw!
When I went in on day 5 after purchase to see about the exchange of another vehicle, I was denied.
I will explain what happens.. the system shows you already have a loan out (for the failed vehicle) and then they apply you another loan to buy a whole new vehicle but what happens is no bank is going to accept these terms when they can see you have (example) 25k just loaned out less than 7 days ago.
Then tell you that they can’t get any offers from lenders and it’s because they are trying to take out double loans on your name. It’s horrible business.

The entire advertising is a scam.
Read the fine print. This “business” is great during the approval process as they want you to purchase quickly (they try to slip you papers behind eachother so you don’t see the fine print) but once you purchase you’re s*** out of luck and have to go down the rabbit hole as they do not care that they sell cars clearly not inspected.
To recap…The day I bought the truck the engine light came on. Confirmed transmission needs to be replaced the same day by outside company. I paid for out of pocket. And this dealership did absolutely nothing for me.
Think about that.. you buy a large purchase and something you expect to be reliable only for it to fail literally on day 1. Unbelievable.

Update- December of 25. A year later. Don’t believe the comment below from the company stating they are working on the issue. They never contacted me. They dodged all my calls.

Absolutely professional and welcoming staff! It took less than an hour to complete the paperwork and get my car. I highly recommend it.

I have been looking for a long time for a dealer where I can find exactly the car I need. I'm glad I came here. in Indy Auto Man. Everything went very quickly and now I have an undeniably reliable car, which undoubtedly makes me happy. Thanks to the staff for their responsiveness and professionalism.

The best dealer I've ever worked with. The staff is friendly and we found the best car and terms of the deal. Thank you for the excellent work and the most reliable car.

I have been working with Indy Auto Man for 10 years now. They are incredibly professional, ethical and they look out for the client. They go out of their way to make client's experience positive and they work hard to ensure they get clients for life, not just for one-time sale.

I purchased a car there in January this was the worst buying experience I have ever had with a dealership and I have bought several vehicles. The price of the vehicle had dropped on the online listing before I was able to get there with the cashiers check and they assured me they would get me a gift card for the difference that still hasn’t happened. I have called and left customer service multiple messages about this with no reply from them or the finance person that promised this refund. I would not recommend this dealership to anyone

Victor and his employees are top notch. I drove 6 hours to buy a vehicle and from start to finish they answered all of my questions, sent me initial walk around videos and photos as well as took me on a virtual ride along. Very smooth deal and I will be back!