INFINITI Reviews 

Infiniti has had my vehicle in and out of their dealerships since 2024 for the same unresolved gasoline smell. I’ve reported it 5+ times. In April 2026, I was told my car was fine. By August, they claimed it needed $8,000+ in repairs—after it was just 3,000 miles outside warranty.

They offered $450 and stopped communicating. After 6+ weeks, I picked up a car with a dead battery, unresolved fuel-system issues, and no fuel showing on the gauge.

I am asking Infiniti to take responsibility and make this right.

If you’ve had a similar experience with Infiniti, please share this post, tag Infiniti, and tell me about your experience. Consumers deserve to know how repeated service concerns are being handled.

I have years of service records documenting this issue, and I’m not going away until I receive a resolution.

The problem is not the car itself. We love our 2025 QX60. The problem is that Nissan has given up operating Infiniti as a luxury brand. No 24 hour customer service. Dealerships disappearing. A MyInfiniti app that grows more nonsensical and unintuitive with each update. For example, the single most used function on the app, find my car, is now nowhere to be found on the app. We spent nearly $80k for a luxury car from a luxury car maker, and now we have an expensive Nissan that can only be serviced at a local Jeep dealer.

I purchased a 2026 QX60 on 06/26/2026.. the vehicle went into the shop 5 weeks later. Multiple dash lights were on, AWD disabled, Anti lock brakes disabled, parking sensors disabled and check engine light on for emissions. Vehicle was in the shop for 5 days, dealership could not find the problem. Two weeks later vehicle would not start, infinity’s road service came out and said the battery was fine. Vehicle was towed to the dealership and I had to Uber home! This is a brand new so called luxury vehicle with 1,704 miles on it. 2nd visit to the shop for another 5 days. I contact consumer support and request a buy back for an unsafe, unreliable vehicle. There response was.. “We’re unable to buy back this vehicle at this time” where is the customer service? Where is the quality control? Do yourself a favor and stay away from this company!

Infiniti cars and customer service are terrible. They don’t know how to build cars that withstand rain, so mine flooded. I was a loyal customer and paid off my loan several years ago. The company has taken over 15 days to resend a lost lien release letter for a lost title. When they resent it, it was sent from Nissan, not Infiniti, and of course DMV would not accept it. Dmv offered to take a statement that the company is the same, Infiniti wont send it. I have called and emailed your local, financial, and consumer services. They have offered no resolution. Customers cannot trust your cars and customer service. Your cars and customer service are terrible. You don’t know how to build cars that withstand rain, so mine flooded. I was a loyal customer and paid off my loan several years ago. Your company has taken over 15 days to resend a lost lien release letter for a lost title. When they sent it, it was sent from Nissan, not Infiniti, and of course DMV would not accept it. I have called and emailed local, financial, and consumer services. They have offered no resolution. Customers cannot trust your cars and customer service. No stars

Infiniti does not honor their factory warranty. Because the knew I was close to end of the warranty period, they played games and avoided the repairs on my 2020 qx60 until the warranty was up. Despite the fact I started complaining about the issue while u see warranty, they won’t cover the repair now that it’s confirmed there repair is required. This was regarding the transfer case.

A little over A year ago, but I my wife and I purchased a new qx60 after previously leasing two others.the end in engine has degraded significantly over that time. There is clearly an issue with acceleration and deceleration. My wife and I feel unsafe driving this car. The car has been in for service 3 times twice with the dealer looking at it and once work a master technician. Each time we are told that there are no codes and that its performing normally, and yet we still feel incredibly unsafe. The tech and service adviser both went on a road test with us and told us that it didn't feel right and told us to contact consumer affairs. We had a 26 MY as a loaner that drove much better and the service adviser said that there were engine issues work the 25 that were fixed. And Infiniti continues to deny that it has issues. Everyone that drives the car or rides in the car all say it doesn't feel right. We have friends that considered Infiniti that refuse to look at it now. Also, consumer affairs was a joke to work work as well. I This company is a joke and now we are stuck paying off an underperforming luxury vehicle for 4 more years. Do yourself a favor and stay away.

If I could give zero stars I would. I got a 2026 QX60, and I’m horrified! They wrecked what used to be a great car! I had a 2019 and couldn’t have been happier, decided to upgrade, little did I know they changed the entire model for the worst! What used to be a smooth, quiet ride is now loud (sounds like you’re on a motorcycle!), terribly unsmooth ride, with the car constantly jerking forward. I brought it in for service only to be told, “That jerking forward is just how the engine runs!”
The infotainment system is awful! It’s very glitchy and many times, there’s no sound on the radio, your phone will disconnect by itself from the system (after having been paired over and over), the google service will say, “Can’t connect,” etc.
WHAT A HORRIBLE CAR, and the worst part is it’s expensive and supposedly a luxury car. More like a nightmare!

I purchased a Q50 SUV the first of April from Principle Infiniti in Boerne, TX. I LOVE IT. The dealership was wonderful, smart and negotiated a good fair price. Rep spent 4 hours, with me taking notes, training me on all the new to Me electronics and navigating the controls and MENU icons. He was awesome. Car drives nicely, with good acceleration and seats cradle me. Easy driver seat controls to help me get in and out of car after recent back surgery. I had forgotten how much I liked a previous infinitii I owned. The Bean,but it was damaged in tornado in Ft. Worth 25 years ago! I hope everyone else has such positive experiences.

"DO NOT BUY QX80". My car has serious safety issue which this company infinity is not able to resolve it. We have recently purchase QX80 car and car has some manufacturing defect which they are not able to figure it out. I have given can in service for multiple times and no one able to fix it and worst part is they are saying there is no problem at all. Do not buy QX80, they have many issue with car since its new model. Half of thing were not working in the car which will cost you 120k+ all together which they fix it. I have did a big mistake by trusting Infinity with my hard earn money. This car has wasted my time and gave me frustration. Please do all your research before you go for QX80 and invest your hard earn money. I am just writing this so other customer can make informed decision. DON"T BUY QX80 is my review.

Es macht keinen Sinn, ein Auto zu kaufen, das im Falle von Mängeln nicht repariert werden kann. Inkompetenter Service, Probleme mit der Verfügbarkeit von Ersatzteilen, ein katastrophaler Kundenservice "QualityCentre Infiniti", der buchstäblich nichts besorgen und erledigen kann.

Infiniti/Nissan is not sticking up for their loyal clients by notifying car dealers to stop price gauging on new car sales. I am on my third Infiniti and it doesn’t mean crap to them. I understand the dealerships are doing the damage but it only affects the Infiniti brand. Most of these dealerships have multiple dealerships with different manufacturing lines in the local area. So they don’t care about the brand. Infiniti likes to say they can’t control local dealer but a manufacture can impose any policy they want to be enforced. Every manufacture has SOP’s that the dealership needs to follow. Why not price garaging? Infinit loves sending surveys so why don’t they send a survey now to get feedback from their loyal customers on the current situation. When will Infiniti stock up for their brand. I have two leases that are due. Infinit is to blame that I can’t turn my car into a non Nissan/Infiniti dealer. Maybe if they change this policy it would give the consumer some buying power and less control to the dealership. I talked to Infinit consumer affairs. The lady was very nice and empathetic but I truly didn’t feel Infiniti cared. She mentioned they are aware, but no action is being taken. The hardest thing for any company is protecting its brand. Good luck to the Infiniti reputation management department.

This is how Infiniti likes to treat their customers, by screwing with their payments, damaging their credit then trying to make them pay twice. I don't know if the people at Infiniti can add, so maybe the public can figure out this equation. How in the world am I passed due when Ive made 27 payments out of a 39 month lease? It clearly shows 12 payments left and my lease is up 09/01/2021. So lets all count together, October 2020, November, 2020, December 2020, January 2021, February 2021, March 2021, April 2021, May 2021, June 2021, July 2021, August 2021 AND September 2021, thats 12 months right? So as of today October 2nd I should be current owing October 2020. So how in the world am I behind? I"ll take a guess! The wonderful people at Infiniti Financial Services have royally screwed up my previous payments and my account and will do nothing about it.

We just purchased a 2018 Certified Q50 from Fakour and John Bishop On Camelback Road in Phoenix.
We were given many honest questions concerning the cars that we were looking at on Sunday. He was patient and found answers if he was not sure. He treated us like a professionals and works expediently once we decided on which car we wanted to purchase.
Thank you for making this as painless as possible. Buying a car is never an easy thing to do. 5 stars.