Service and assistance from them was brilliant. Shame about DHL, they didn’t deliver as promised and to make matters worse they lied by stating no one was at home and posted a photo of a house 4 mile... Toon meer
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Lees wat reviewers zeggen
We used infrared heating UK ltd to install 3 heating panels in 2023 - 2 in the kitchen and a mirror one in the living room. Everything , the options and how it works was explained clearly beforehand a... Toon meer
Bedrijf heeft geantwoord
Good communication throughout. No delays and timely. Panels work well and neatly installed. Slight confusion with wireless/ WiFi and now wish had WiFi control from start, but wireless works too. Overa... Toon meer
Bedrijf heeft geantwoord
From first contact, Infrared Heating UK were so helpful. They gave me a very detailed quote and were alway available, to answer any questions. All the items for the infrared under floor heating, wer... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Infrared Heating UK is a British-based supplier of UK and EU manufactured innovative electric heating systems and accessories that bring energy-efficient warmth to our customers’ homes. We provide a range of electric and infrared heating products that are suitable for domestic, commercial and industrial applications. By providing radiant heat technologies to our clients, we are creating a positive effect on people’s quality of life as well as our environment. We aim to introduce and drive the global acceptance and use of energy-efficient heating solutions that are smarter and easier to use whilst offering both lower energy consumption and a luxurious comfort.
Contactgegevens
Office Suite 1, Independent House, Imberhorne Lane, RH19 1TU, East Grinstead, Verenigd Koninkrijk
- 01342645021
- info@infraredheatinguk.co.uk
- infraredheatinguk.co.uk
4,7
Uitstekend
34 reviews
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Antwoord van Infrared Heating UK
Thank you for the feedback Robin
Service and assistance from them was…
Service and assistance from them was brilliant.
Shame about DHL, they didn’t deliver as promised and to make matters worse they lied by stating no one was at home and posted a photo of a house 4 miles away.
7 juli 2026
Antwoord van Infrared Heating UK
Thank you for your kind feedback. We’re very pleased to hear that you were happy with our service and assistance.
We’re sorry about the problems you experienced with DHL. Unfortunately, the delivery is outside our direct control once the parcel has been collected.
Great supply of Information and advice…
Great supply of Information and advice prior to purchase.
Easy ordering
Quick delivery
Good back up service for further information.
11 mei 2026
Antwoord van Infrared Heating UK
Thank you very much for your kind review, Alexander.
We really appreciate you taking the time to share your experience with us. We are very pleased to hear that you found the information and advice helpful prior to purchase, and that the ordering process, delivery, and after-sales support met your expectations.
We always aim to provide as much guidance and support as possible to make sure customers get the right system for their project, so your feedback means a lot to us.
Thank you again for choosing Infrared Heating UK, and please do not hesitate to get in touch if we can help with anything in the future.
Best regards,
Infrared Heating UK LTD
Great experience
Great experience, brilliant communication, on time delivery.
Infrared underfloor matting work a brilliantly.
Thanks
22 december 2025
Antwoord van Infrared Heating UK
Thank you very much for taking the time to leave such a kind review.
We’re really pleased to hear you had a great experience and that the communication, delivery, and underfloor heating matting all met your expectations. It’s great to know the system is working brilliantly for you.
Thanks again for choosing us, if you ever need any help in the future, we’re always happy to assist.
Infrared Heating UK Ltd
Antwoord van Infrared Heating UK
Hi Marina,
Thank you so much for your lovely review. It means a great deal to hear that you found our team competent, caring and professional. We truly appreciate you taking the time to share your experience.
If you ever need anything else or have any questions, we’re always here to help.
Kind regards
Infrared Heating UK Ltd
Products descriptions have easy and clear instructions
Products have very useful descriptions with instructions what exactly is required for underfloor heating installation for different types of flooring. Also customer services were very prompt responding to my technical queries and used simple language to answer them so that someone like me, with little knowledge of underfloor heating, can easily understand.
5 december 2025
Antwoord van Infrared Heating UK
Hi Ilva,
Thank you so much for your lovely review. We’re really glad to hear that you found our product descriptions and installation guidance clear and helpful, and that our team were able to answer your technical questions in a way that felt easy to understand.
If you ever need any further help as you move forward with your project, please feel free to get in touch, we’re always happy to support.
Best regards,
Infrared Heating UK Ltd
Hotter than expected !
Although the packaging had been damaged in transit , it was alright when opened as there was another sheet of thick cardboard that protected it inside the outer box.
I am very pleased with it and quite surprised by the amount of heat it emits.
5 december 2025
Antwoord van Infrared Heating UK
Thank you so much for your review, Carol, and for letting us know.
I’m really glad to hear you’re pleased with the heater and that it’s giving off more heat than you expected. I’m sorry the outer packaging was damaged in transit, but it’s great to know the inner protection did its job and the product arrived safely.
If you have any questions about getting the best from it or need any help in future, please feel free to get in touch.
Best regards,
Infrared Heating UK Ltd
Antwoord van Infrared Heating UK
Thank you very much for your review, Mohammed.
We really appreciate your kind words and are glad to hear you were happy with the service and advice you received. If you ever need any further help, support, or have questions in future, please don’t hesitate to get in touch.
Best regards,
Infrared Heating UK Ltd
Thank you!
The team at infared were helpful and responsive from arranging a quote through to coordinating the install and we now have very happy (warmer) staff. Thank you!
5 december 2025
Antwoord van Infrared Heating UK
Thank you so much for your lovely review, Melanie.
We’re really pleased to hear that you found the team helpful and responsive throughout the process, and even happier to know your staff are now warmer and more comfortable. If you need any further assistance, tweaks, or have questions about the system in future, please don’t hesitate to get in touch.
Best regards,
Infrared Heating UK Ltd
Very friendly and helpful
Very friendly and helpful. It took us ages to decide on the right heating systems for our home. Martina and Bert gave us great technical support and Martina is an excellent salesperson and a pleasure to work with
5 december 2025
Antwoord van Infrared Heating UK
Thank you so much for your lovely review, Dawn.
It was a pleasure working with you and helping you find the right heating system for your home. We know it can take time to decide, so we’re really glad you felt supported throughout the process. Bert and I are both delighted with your feedback.
If you ever have any questions or need anything in future, please don’t hesitate to get in touch.
Best regards,
Infrared Heating UK Ltd
Good communication throughout
Good communication throughout. No delays and timely. Panels work well and neatly installed. Slight confusion with wireless/ WiFi and now wish had WiFi control from start, but wireless works too. Overall experience is good and would recommend
3 december 2025
Antwoord van Infrared Heating UK
Thank you very much for your review, Richard.
I’m really pleased to hear everything went smoothly with communication, timing and installation, and that you’re happy with how the panels are working and how they look. Thank you also for mentioning the wireless/WiFi point – your feedback is really helpful and we’ll make sure to explain the control options even more clearly for future customers.
If you ever decide you’d like to explore upgrading to WiFi control, or have any questions at all, please feel free to get in touch. We really appreciate your recommendation.
Best regards,
Infrared Heating UK Ltd
Excellent job we now want infrared panels in all the rooms
We used infrared heating UK ltd to install 3 heating panels in 2023 - 2 in the kitchen and a mirror one in the living room. Everything , the options and how it works was explained clearly beforehand and the installation was done swiftly, and expertly. It was an excellent service and we now want the panels in all the rooms. Can 100% recommend. PS I didn't have time to write a review then (sept 2023) but can at least verify the panels went up well, worked excellently we loved them as did all visitors to our home!
23 september 2025
Review zonder uitnodiging
Antwoord van Infrared Heating UK
Thank you so much for your lovely review, Annie.
It was a pleasure installing the panels for you back in 2023, and it’s fantastic to hear they’ve been working so well for you (and that your visitors love them too!). We really appreciate you taking the time to come back and share your experience, even a bit later on – it’s especially valuable to hear how the system has performed over time.
We’d be very happy to help if you decide to add panels to the rest of the rooms, or if you ever have any questions about your existing system. Thank you again for the recommendation and your kind words.
Best regards,
Infrared Heating UK Ltd
Very pleased
Ordering process was easy, product is superb and highly recommended, delivery wasn’t cheap but was quick.
10 september 2025
Antwoord van Infrared Heating UK
Thanks so much for the review, Mark – we really appreciate it!
Great service
Great service. Well priced and efficiently fitted.
Bert is very trustworthy
24 maart 2025
Antwoord van Infrared Heating UK
Thank you very much for your review, Phil.
I’m really glad to hear you were happy with the service, pricing and fitting, and I know Bert will be especially pleased with your kind words about him. If you ever need anything in future or have any questions about the system, please don’t hesitate to get in touch.
Best regards,
Infrared Heating UK Ltd
The thermostat was easy to purchase on…
The thermostat was easy to purchase on the website. It was delivered fast, and invoice emailed promptly. I'm also very happy with the product itself. Works perfect with my infrared heating panel.
14 oktober 2024
Antwoord van Infrared Heating UK
Thank you for the review Marta!
Antwoord van Infrared Heating UK
Thank-you so much Tony! We are happy to hear this.
Highly recommend - lovely guy, efficient and professional
Not only is Bert efficient, tidy, and patient, he is also one of the nicest people I have ever met! We spent a few months trying to decide the best way forward to heat our home and approached a couple of companies for quotes on infrared panels and installation. Infrared Heating UK was the only one that offered installation alongside supplying the panels, which made organising the installation so much easier than having to find a separate electrician to do the job. Bert really knows what he is talking about, nothing was a problem, and he remained patient while I spent a few weeks asking for new quotes and deciding where we wanted the panels and how many. After a lot of communication via email and phone, Bert did a house visit, and gave his final advice and suggestions. He ordered and stored all the panels for us (23!) and over a couple of weeks completed the installation. I can't speak highly enough of Bert, he has done a great job and the panels work seamlessly individually and through a central control unit. Thanks Bert!
20 juni 2024
Antwoord van Infrared Heating UK
Thank you so much for your wonderful review, Gill, and apologies for the very late reply.
It really means a lot to hear that you were so happy with both the panels and the whole process from the initial quotes through to the final installation. Bert was absolutely delighted with your kind words – especially about his patience while you were deciding on the best layout and number of panels. Managing the full supply and installation for all 23 panels, and getting everything working seamlessly on the central control, was exactly the outcome we were aiming for.
Even though some time has passed since the installation, if you ever have any questions about the system, need any adjustments, or decide to add anything in future, please don’t hesitate to get in touch. Thank you again for the lovely feedback and recommendation.
Best regards,
Infrared Heating UK Ltd
infrared heaters
Bert, the engineer, was very helpful from the start of the ordering process right to the delivery of our order.
A first class product that has impressed everyone that has seen the final installation.
25 januari 2024
Antwoord van Infrared Heating UK
Thank you so much for your review, Tony, and apologies for the very late reply.
It’s great to hear that you were happy with the support from Bert throughout the ordering and delivery process, and we’re really pleased the final installation has impressed everyone who’s seen it. That’s exactly the kind of outcome we aim for with every project.
If you ever have any questions about the system, need any help in future, or decide to add more infrared heaters, please don’t hesitate to get in touch.
Best regards,
Infrared Heating UK Ltd
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