Installsure Reviews 

Dealt with efficiently and received the document via email very quickly.

Easy to contact, quick replies via email, clear instructions and prompt decision.

When we needed some remedial work, following a double glazing installation, we contacted the company and were told we would have to go through the insurance backed guarantee. We entered the process with some trepidation but filled in the online forms. The only difficulty I had with this was entering the two required quotes, each time I tried to add the second the first disappeared. However this was quickly resolved once we were in direct contact with Installsure. Our claim was handled by Becks who was very helpful, professional and kept us informed through every stage of the process, I can’t praise her efforts on our behalf highly enough. We used one of their recommenced builders to carry out the work and they too were excellent.
All in all we were thoroughly delighted with the outcome and all our dealings with Installsure and would happily recommend them to others.

Karan was excellent and a pleasure to deal with. My name had been spelt wrongly on my Fensa Guarantee. He asked for my policy number, checked my details and corrected the spelling. He asked me to remain on the line while he emailed the corrected document to me. He is a credit to your company.

Really helpful advisor and had a solution straight away. Thank you Ade.

DP/insurance handler was polite and listened to my concerns.
Prompt in response to my questions.
Overall dealt with issues in a timely manner.

Great work Karan. Very helpful :)

We required urgent assistance on issuing copy certificates and the response was above and beyond, copies were received the same day on email and originals were posted out within 24 hours. Communication was good, we were kept advised of progress at all times, really cant thank Installsure enough for their prompt attention to matters. THANK YOU JOHN

Karan has been very kind, easy to speak to and solved the problems straight away. No stress, no wonders.

Karan made the experience quick and effective.

I have given the 5 stars purely because the agent who took over my ongoing claim actually dealt with it and kept me informed therefore avoiding many phone calls to find out what was happening or/if any process re my claim was taking place.
Demi took over from the original handler (claim going nowhere, file lost!!! & other issues).
When I was lucky enough on one of my many calls to speak to Demi she managed to located the missing extensive file containing: the claim form, photographs along with corresponding time stamps and estimates for replacements + covering letter etc.

I had Everest Triple glazing installed pre Covid, the Argon gas had escaped leaving awful streaky misting which was especially bad in 'normal weather' (only disappeared in the 'heatwave of this year only to reappear...).
This misting applied only, so far, to the very large centre panel of the bay window.
I appreciate the insurance company has been deluged with the now defunct Everest given there is a dedicated option on their phone menu for Everest.

When Demi took over my claim I was kept up to date + I had a dedicated 'claim handler' to contact by name /e mail. It was a huge relief and much more efficient.

I think the company eventually hired extra staff to process the claims .
Thank you Demi

I was helping to sort a claim out for my elderly mother in law.
Installsure asked for us to complete what was a huge amount of paperwork. Then I had to arrange for a fitter to call and obtain a quote. The original guarantee from Safestyle was for 10 years.
After all of this they still turned down our claim because they only have a 5 year guarantee so the original one is useless if the company go bankrupt.
They could have just asked what the installation date was and turned it down immediately instead of wasting my time.
This was all for quite a small amount of £500 as well.
Just like all insurance companies, they don't want to pay out

Very efficient and quick at getting resolved

Fantastic service , great help from Karan today, he resolve my problem with in minutes , no waiting on hold, perfect care for the customer , quick call back to ensure all its okay and sorted . Very happy customer.

Karan was very helpful and sorted out my issue with log on straight away. Also answered questions I had on the process. Went above and beyond what I asked for and offered supplementary help.

Really helpful and good communication with Karan

I tried to make a claim because I can't open my back door. Because I paid for the double glazing on a credit card they won't even consider my claim. I have to claim on a Section 75

I’m in the middle of a claim with installsure, a legitimate claim according to the policy documents. So far it’s been 4 weeks and they’ve lost documents I submitted on the claim form, documents that have to be uploaded or you’re not allowed to process the claim form. Then they asked for a second quote, despite that not being detailed on their own “how to claim” information. However, as I’m a reasonable customer, I obtained the second quotation.
Confirmed that all documentation was in place on a call today, the chap on the line wouldn’t give me a date for the next response to my claim. I’ll update this review with my experience as I go along, but so far it isn’t great.
All paid now, claim settled.

An absolute joke. I started my claim in March 2025 where my composite door had faded. I filled all the paperwork in and was asked to get two companies around for quotes. They even asked their own company to come out and assess it making it three. Then the final decision was made using only their own appointed company's view (which is amazing) then miraculously the policy doesnt cover the door from fading even within its warranty period and is classed as wear and tear. So in summary they made me run around for nearly 3 months asking several companies to come and have a look, when from day one they had no intention of honouring the warranty from safestyle doors. There is clearly a manufacturing fault so the insurance is not worth the paper its written on. Really not happy and i would warn anyone against this insurance process being honourable. If anyone would like to contact me then i am more than willing to discuss it further.