Installsure is fantastic, professional and speedy. Becks handled my claim and responded to emails almost instantly. I was truly amazed how quickly my claim was approved once I had submitted the reque... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I put a claim in to InstallSure about a window not opening. InstallSure told me that the window defect was not covered. When i looked through the policy I found that hardly anything was covered. DO NO... Toon meer
Bedrijf heeft geantwoord
Really helpful and friendly service. I made an error on my policy application and then another mistake when correcting it, but Karan sorted everything out over the phone in less than 5 minutes. The co... Toon meer
Bedrijf heeft geantwoord
When we learnt that Everest 2020 UPVC glazing company had folded I thought this was going to be an expensive repair!! But alas I had the sense to take out insurance at the time of purchase to replace... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Contactgegevens
40 Rushworth Street, SE1 0RB, London, Verenigd Koninkrijk
- installsure.co.uk
4,0
Goed
205 reviews
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Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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The Installsure Client Administrator…
The Installsure Client Administrator (Karan) was extremely helpful in supplying the paperwork and help with online instructions; all with a pleasent manner and promptly. It is nice to get queries dealt with in this way. Manay thanks.
18 februari 2025
Review zonder uitnodiging
Antwoord van Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Friendly professional advice
20 februari 2025
Review zonder uitnodiging
Antwoord van Installsure
Thank you so much for taking the time to leave us a 5-star review
I spoke to Ade regards claim
I spoke to Ade regards claim, he dealt with enquiry with a very professional manner, he explained the procedure on how to claim, e mails sent incorporating appropriate forms for me to complete. Thank you
19 februari 2025
Review zonder uitnodiging
Antwoord van Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
Antwoord van Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience
very helpful friendly service
very helpful friendly service
17 februari 2025
Review zonder uitnodiging
Antwoord van Installsure
Your 5-star review motivates us to keep pushing forward and set the tone for excellence in what we do.
Helpful and efficient contact
Very helpful operator talked me clearly through what was required and sent documentation within minutes of requesting them.
13 februari 2025
Review zonder uitnodiging
Antwoord van Installsure
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do
Absolutely disgusted with this company, complete waste of time
Absolutely disgusted with this company, complete waste of time, our windows have a 10 year guarantee, unfortunately they were fitted by Safestyle, installsure are saying they are only covered for 5 years, we have 6 failed units all within 8 months. Cost to replace approx £600 which has been refused, Safestyle fitted our conservatory aswell, after a 7 fight they actually stripped to ground level and rebuilt, showing what the original workmanship is like, very very poor.
13 februari 2025
Review zonder uitnodiging
Antwoord van Installsure
Thank you for your feedback. We’re sorry to learn that you are unhappy with the decision we made on your claim. All our claim decisions are accompanied with a letter explaining the reasons behind our decision. If you are still dissatisfied with our decision, you may submit a complaint in writing as per our complaints procedure at complaints@installsure.co.uk
Quick and competent
Quick answer to the phone call and a positive, cheerful, competent and helpful respinss.
5 februari 2025
Review zonder uitnodiging
Antwoord van Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience
Returned my call when they said they…
Returned my call when they said they would and dealt with my query swiftly and promptly
5 februari 2025
Review zonder uitnodiging
Antwoord van Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
Quick response to the problem we had…
Quick response to the problem we had regarding a faulty window
4 februari 2025
Review zonder uitnodiging
Antwoord van Installsure
Thank you so much for taking the time to leave us a 5-star review
Not even bothered to contact me
Contacted these guys at their email address in the certificate on 15th January. Received a receipt saying "thank you for contacting us we have successfully received your email and our team will respond on 3 working days". That was 6 working days ago. Have also rang - goes straight to voicemail - have left message. Tracked down another email from all the negative reviews so hoping to get a response. worried regarding all the negative comments!!
23 januari 2025
Review zonder uitnodiging
Antwoord van Installsure
We’re truly sorry to hear about the challenges you've faced in trying to get in touch with us. Our Claims Team will be contacting you as soon as possible. We appreciate your feedback and hope to restore confidence in our service.
Call handler was very patient and…
Call handler was very patient and helpful, explained everything carefully and calmly. Fantastic service, highly recommend.
17 januari 2025
Review zonder uitnodiging
Antwoord van Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable.
Con artists, no customer service or care! Avoid!!
I have waited over 2yrs for my claim to be resolved and paid out. Emails are ignored for many months at a time, they started off saying they would pay out a company directly to replace my defective front door, then changed their minds after taking my excess payment, now they’re offering me a lower amount for me to settle the claim, an amount that will no longer cover the cost of a new front door, prices have increased over the last two years I’ve been waiting. Absolutely useless company, will rob you of your money then ignore your emails of complaint for months, even years!!
2 januari 2025
Review zonder uitnodiging
Antwoord van Installsure
We're truly sorry to hear about the difficulties you've experienced with your claim and the outcome. We understand that making a claim can be stressful, and we strive to make the process as smooth as possible for all our policyholders.
All claims are assessed in accordance with the terms and conditions of your policy, and our claims handlers make decisions based on the information available in our system. However, we are always open to consider the increase in the quote value if delays on our part have occurred, provided the revised amount remains within your indemnity level. Please email our Claims team at claims@installsure.co.uk with an updated quote, and we will review it promptly and get back to you.
Fairly straightforward process
Fairly straightforward process. Good communication
17 december 2024
Review zonder uitnodiging
Antwoord van Installsure
Thanks for sharing your rating with us and the community
Good customer care and resolution of outstanding Safestyle issues
I have been dealing with Installsure since they took over Safestyle UK who went into liquidation.
I had an issue with a leaking window, installed by Safestyle.
I have been dealing with Vinitha who has been very helpful and has dealt with the issue (which has been outstanding since December 2022) with courtesy. A settlement is now in the process of being made.
11 december 2024
Review zonder uitnodiging
Antwoord van Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Hi I've been totally honest with my…
Hi I've been totally honest with my request every time I have phone up nobody as answered the phone not acceptable could do better thank you
3 december 2024
Review zonder uitnodiging
Antwoord van Installsure
We’re truly sorry to hear about the challenges you've faced in trying to get in touch with us. Our telephone number is 020 7645 3744 or alternatively you can reach us on email at info@installsure.co.uk or by clicking on the following link https://www.installsure.co.uk/contact-us through our website. We are open Monday to Friday (excluding weekends and bank holidays) from 9:00 am to 17:00 pm.
Hello? Hello? Anyone there?
A simple response to multiple voicemails, webforms and emails would be nice
2 december 2024
Review zonder uitnodiging
Antwoord van Installsure
We’re sorry to learn about your experience with us. I noticed our staff has emailed you. Hope the matter was resolved. If it wasn't resolved, please reach out to us, directly at claims@installsure.co.uk. Please provide your details of the case to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly. We appreciate your patience and hope to restore your confidence in our service.
Karan was a pleasure to deal with
Karan was a pleasure to deal with, extremely helpful and polite.
Thank you Karan
29 november 2024
Review zonder uitnodiging
Antwoord van Installsure
Your most welcome Su !! We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
Copy of IBGs
I emailed asking for copies of insurance backed guarantees to be sent to me. Karan called me back within 24-hours and was very helpful. They resolved my query very quickly.
22 november 2024
Review zonder uitnodiging
Antwoord van Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
VERY PROFESSIONAL TEAM OF FITTERS
Great repair work by a professional efficient team of fitters on time and cleaned up. Very grateful. Excellent communications with office and was constantly kept up to date
11 november 2024
Review zonder uitnodiging
Antwoord van Installsure
We’ll continue working hard to make every interaction, exceptional and memorable
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