Installsure Reviews 

Took far too long to deal with the claim. Clearly under staffed and needed multiple chases and escalations.

The process was very straight forward and quickly dealt with once passed to an advisor. This would have been exceptional but the time delay in getting to an advisor to deal with the claim is longer than idealand caused us other issues with follow on work which then had to be delayed.

Finally got payment, it took a long time to get an answer from them, you have to be very patient.

It is now 15.5 weeks since I first complained to these people and they have not even had the decency to contact me to discuss my issues. Very impressive!!!

I started a claim (or so I thought) in November last year. We had a problem with water ingress through our front door, every time it rained, leaving rusty marks down the door and on the floor,
Correspondence went back and forth, and we agreed to replace the letterbox (at out cost and we'll under the £100 excess).

We were told to find someone local, OR we could click on the link to choose someone of their preferred company list! So we got someone we knew and who had already installed other windows for a different project to replace the letterbox, he found that Safestyle had not put a foam pad between the door and letterbox to allow water to be repelled off it.

We went on holiday for 2 weeks and came back to more water on the back of the door and floor, so I got back in touch.

We actually found that the water ingress was coming through the window panel in the door and NOT through the letterbox.

So I sent 3 estimates for the replacement of the whole door and a load of emails that followed with their generic reply, "please 6-8 weeks for the claims handler to assess your claim. Well, I waited 12, then 16 weeks, after I criticised hevlengthvof time I'd had to wait for 1 door, I got a reply back saying that because we had used an unauthorised installer to replace the letterbox (which was agreed by their customer service staff), they were declining the claim.

I've replied back with the proof from Customer service department that at no point was I ONLY to choose someone from their list to replace the letterbox, and that in fact the water is coming from above the letterbox (and water doesn't run upwards)!

Watch this space

Kept me informed at every stage as to what was happening about my claim

I have delt with Installsure on 2 occasion and on each occasion was completed to our satisfaction

Unable to contact them. Phone just goes to voicemail.

Absolutely scandalous company! My door installed by Safe Style had a locking mechanism fail. As Safe Style have gone bust I contacted Installsure to make a claim. After a few days I notice the claim is just rejected with no explanation why!? .. Sent them a complaint lets see what happens. Of course I'm going to contact the insurance ombudsman. A company like this should not be allowed to exist! look at their feedback on here!

I had 5 new sash windows and French patio doors put luckily paid by cheque so made a claim when I was getting condensation and having to wipe down the backs of the windows with a towell, the main reason why I was replacing my windows in the first place so I would get rid of this problem.

Installsure sent their reps Evander who had a look around couldn’t see anything I was doing that created this, didn't even bother taking off their boots, and then wrote a report which was not at all reflective of my home - it was unventilated, I was cooking and boiling food creating steam ( I live on my own mostly and am 65, microwave is my go to ) etc etc. I was gobsmacked, my other windows by the way are ok.

My claim was declined, that was 18 months ago, 3 times now I have gone through the financial ombudsman, with new reports from window experts and the last report was so detailed measuring every little bit of the windows which I have paid for. It has proved the windows do not fit the frames and the gaps are larger than legal standards, which has been accepted and yet I still have had my claim declined and the financial ombudsman upholding Installsures decision. They have said packers can be fitted, but I need to make a new claim for this, back to square one and this has not yet been agreed.

My surveyors were independent not even local to me, they did not benefit from getting further work, but Installsure experts who reported back to ombudsman were all part of the same group as Installsure and commented about my home ventilation without even seeing it.

These insurance backed policies are worthless unless you have a small repair probably around the excess point.i too was offered £50 goodwill

Further to the above comments I followed the complaints letter issued and the financial ombudsman’s advices and put in a claim for the repairs to be done— 5/6 weeks later I have had apologies that they are very busy and Evander would be in touch…….watch this space I think it’ll be another complaint, 8 weeks to reply, then another complaint to the ombudsman, as I know, Evander knows everyone knows these windows cannot be repaired. But they have had 18/19 months not having to pay out anything

UPVC double glazing and door salesmen get a bad rep in this country. Installsure is the embodiment of every negative stereotype associated with them. Slick, slimy sales approach that promises the earth. Then hiding behind small print to cry off of making their work correct.
We paid over 3000 for a new front door and were reassured that in the event of a fault we were covered.
So when the door began to stick and not lock because the pins were not engaging we called and asked if it could be adjusted.
The respnose we got was a patronising letter saying that as we had bought the door on finance we could claim under the consumer credit act from the finance company. They went on the say that their small print states that if there is another means of redress they dont have to bother helping customers and due to their small print they were not inteterested in helping.
As it turns out, a few youtube videos and an allen key and the lock is ok again. But like most, I have no time for companies that hide behind small print. So congratulations Installsure, you saved yourself possibly 30 quid with your sneaky small print. By the looks of the reviews on here you will soon end up where a company of your ethical standing deserves to be, out of customers and in the gutter. Good luck.

We made a claim in January 2024. They declined the claim so we appealed. They have finally, after 6 Months, declined again. Worst part is they are offering us a goodwill payment of £100 if we accept their decision but nothing if we do not accept and continue our case with the Financial Ombudsman. This is an attempt to bribe us into dropping our case. I would urge anyone who has either had a claim dismissed or like others have been ignored to raise a case with the Ombudsman.

Had 11 windows,2 doors and a set of French doors fitted by safestyle,had problems from the beginning,they replaced living room window twice(needs replacing again)changed main bedroom window(needs replacing again)was supposed to replace French doors(new ones came but were damaged)kitchen window replaced,the composite front door needs replacing,tried claiming through installsure but getting the same response as everybody else,don’t want to pay out,it’s now time to contact my house insurance provider to use the legal assistance on my policy 😁

This is potentially the worst company I have had to deal with.. first of all it took for me to find someone on linked in and message them to get a response after 2 months of emailing and calling. Once I then got that response it took another 3 months of back and forth forms to be told they can’t do anything as the claim is less than the excess charge they won’t be going forward with my claim. Why couldn’t they have told me this from the beginning so I didn’t have to waste my time? It gets worse, when they sent me over a form to fill out they actually sent me a private and confidential form from another person they was dealing with which I have ever right to share with these people as I have all their private details.
If you want to be messed around for months and potentially have all your private details shared then go ahead with this company if not avoid.

Simply by speeding up the system i also had a expensive door fitted by safestyle that as also bowed badly i we are pensioners and feel the cold our kitchen is freezing our claim as been also going on for months we think things are finally all sorted only to get another email saying we haven't provided all the information it's as though they are playing for time hoping we go away maybe they are going bust as well who knows

If I could give 0 I would,this company are shocking .
I had a door fitted by safestyle who went into receivership Oct. Since Nov I have been attempting to have a claim dealt with as the door frame is bowed. I have sent emails and out details of everything needed . I won't bore you with the countless attempts to get this claim resolved. But I April of this year I believed the claim would be finally be looked at, to receive another email saying I had still not provided a document. This was all supposed to have been sorted and 7 months later we still have to force our door closed with no satisfactory resolution . Very very unhappy

This company has drawn the short straw with Safestyle going into administration. They are mad busy but in my opinion they are doing a great job. I had a claim for a faulty door gave 2 quotes and the claim was looked at and approved just waiting for my french doors claim now which I'm sure they will also approve. Please be patient with them as Safestyle have dealt them a bad hand. It did take a while but they have approved 1 claim now. So I'm sure they will sort the second one out now. Thanks for the support Installsure and keep up the great work. Update both claims now been resolved.

Filled out a request to have two fogged windows replaced. They now want a bank statement from seven years ago to prove we paid. If I had not paid do you really think I would have the windows. Really bad insurance company and will in the future decline any business that uses them to guarantee their work.

Is the reply below is a joke?

I have waited 6 months to get my claim sorted . Two quotes have long expired and they lost my first quote so had to send all over again . Emails sent but just told they will pass on to the claims department. I’m beyond my rope . Reading these reviews confirms my worries. I’m going to the ombudsman next .

Composite door, having similar problems. Online form is difficult to address the problem with, calls unanswered. The tongue of the lock detached and I had to call a local firm to get the door open! £150 and they have only managed to temporarily fix it, needs the whole mechanism replacing but couldn't do the job before being sanctioned by the insurer. 10 yr guarantee with 3 left to go. Door face has already been replaced by Safestyle before they went bust, it is now deteriorating again!!
I had one conversation with a helpful advisor and since then nothing!