Internet Electrical Reviews 80

I order some sensors online which were delivered the next day, quicker than expected.

3 of 4 were fine but one had issues. I sent an email into to the company and Anni from customer services responded on the next working day, including arranging a replacement and free collection of the faulty part.

The issue was all resolved within 2 days which is amazing. It’s been a long time since I have seen such great customer service.

The fastest rectifying of an issue and best customer service I have ever known

I recently placed my first ever (small) order with Internet Electrical and had a problem which was my fault. After sending an email, a wonderful lady called Anni phoned me by return and sorted everything out immediately, professionally and empathetically. Delivery received the next day.
It is so refreshing and rare in this day and age to deal with a customer focused company and a human on the end of the phone (and not have to hang on in a queuing system for ages)
A brilliant company and service which I would thoroughly recommend to anyone.
APC Overnight Delivery (the courier) also provided an excellent service.

This is an amendment to a recent bad review.
We had a problem with a delivery, my customer gave me a hard time so I left a bad review, however I contacted Anni in their office she said she would get back on it and sort it out as soon as possible, she was as good as her word and had everything sorted the same day.
So... I'm happy she sorted us out and
Hopefully she's happy with this review.
It's unusual to find someone who is as good as there but Anni is a credit to internet electrical and I will use them again.

Excellent service - prompt postage and good after sales! Would definitely use again.

Professional company that cares about the customer. There was a problem with the product I received. Top customer service which was easy to get hold of and sorted out the problem and resolved the issue speedily.

I rang on Monday as we definitely needed delivery by Tuesday. The lady I spoke to said she'd check stock and delivery. She called me back within 5 mins and confirmed it would be dispatched that day, she would personally check and liaise with the warehouse.

I ordered and within a very short period I had email confirmation of the order and very soon after a dispatch notice and early afternoon the next day it arrived. Perfect, thank you for the friendly, helpful and efficient service.

The light fitting is of course great and installed and working.

Genuinely great company to deal with - very prompt dispatch, very good pricing, customer service is prompt and clear when needed and products all packaged up fine. Allowed us to return a product technically outside of the returns period as well which is really helpful. Can't recommend enough

To find a company who truly values Customer Service is a rare thing especially in the construction sector.

We were fortunate enough to come across Internet Electrical in 2021 after local suppliers could not meet demand nor showed much empathy.

Having now placed numerous high value orders with Internet Electrical, they have consistently gone above and beyond in their service.

This excellence has allowed us to keep our clients informed during these difficult times and help us manage customer expectations.

As for recommending Internet Electrical - they are our No1 go-to supplier.

I could not thank the Customer Care team enough- when I placed my order I typed in the incorrect post code and my package was lost in the courier system. Customer Care went beyond their duty to search, email, telephone and eventually managed to arrange for my parcel to be delivered to me safely. It was so nice to be able to telephone and speak with the team to offer my thanks.

I have explained the lights this person ordered were not suitable. But due to the person having to go into hospital with covid she missed the 14 day returns by 1 week. This company will not listen and have no empathy. I even asked for an exchange. I have decided to try and take the matter further

Excellent and prompt service. I wouldn’t hesitate to use the company again, or recommend it to others. I ordered the item late afternoon and it was delivered the following morning.

Very Very quick and the package arrive all intact.
will consider using these again.

Excellent service. When we needed parts urgently they supplied them quickly and without fuss. And then followed up to ensure we had received everything in good order. A personal service from an online company

Great service & prices.
I placed an order at 7am, items marked as despatched at 9am, received them the next day. Brilliant.

Amazing service and prices. Delivery is always very prompt and well packaged. I even had repeated phone calls the other week just to make sure I got my delivery ok, and that I was satisfied with their services. Couldn’t recommend them enough.

I agree with all the other reviews that this is a real 5 star company.
Saw what I needed on their site at a very good price ( eg unit was £56.62 compared to £84.99 on another "large electrical/plumbing dealer" site ). I always phone to check the phone is answered -just in case. Message was " all lines busy and call could not be taken at present". I wondered if this was another example of a company you could never get hold of. A few minutes later my mobile rang and it was Annie from the company returning my call. What a lovely person who gave great advice. Anyway ordered on Friday at 10.02 and dispatched at 10.41. Received Monday around 16.00 What fantastic service. NOTE I have not fitted the smoke/heat alarms yet but the order was fulfilled in a first class manner. I am sure if I have any issues they will be dealt with in a professional manner.
Had to contact both the company and Aico to check on a few minor pre fitting queries. Both were patient and gave excellent advice. Now fitted and working well.

Internet electrical is the only wholesaler I have come across who genuinely cares about the customer whether you are new or existing.
I had an issue with the 3rd party couriers and Anni was terrific, she knew exactly what was going on and took pre-emptive steps to secure a prompt and proper delivery.

Extremely caring customer service from Anni!
My order had gone to my previous address (auto-fill order form). Anni took care of everything and next day the item was delivered to my new address. Thanks Anni for your help.
Prices are very competitive too.
Nalinda - Northampton

Had what I wanted at a great price. Delivery time is very good. I Will definately use them again.
Thank you