In the Garage Reviews 203

TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I bought Ultimate Outdoor Car Shield 18' to store an E30 M3, took one size larger as I wanted some space to move around the car. Fantastic customer care, helpful and reactive. Fast delivery, super e... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Reporting back after using the garage for 8 months. It survived a brutal New England winter on Nantucket Island, off the coast of Massachusetts. No snow accumulation despite two major storms and zero... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Perfect customer care, fast delivery, great product. I added a dehumidifier to make sure there's no condensation and I'm confident my E30 M3 will stay safe in its new garage !!!

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Fantastic idea you should of come up with the bottom tube which is on the floor a square section 100 to125mm h 300 to350mm W you could’ve had it lower so all cars can open their doors also you coul... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Auto-accessoire winkel

Geschreven door het bedrijf

Our products set up in minutes and guarantee nothing touches your car. Continuous filtered airflow reduces condensation keeping your vehicle dryer, safe and clean


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

203 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

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Beoordeeld met 5 van de 5 sterren

Responsive, good communication, helpful

Responsive to my query, good delivery communication. The delivery took a couple of weeks which was a bit longer than I wanted. The garage I ordered was too large and swapping it for the next size down went very smoothly, Fillipo was very helpful and the transaction was not a problem. I found this impressive. The product was easy to put up and seems to be working well. It is a single-skin cover but seems to be tough. It only takes a few minutes to take down/put up and is easier than I expected. The fan noise is louder than I expected but not a problem. I needed an extension lead for the power cable but I managed to place all of the connections inside the garage and have a single cable pop out of the garage and straight to my power source.

20 februari 2023
Beoordeeld met 4 van de 5 sterren

Excellent product that does the job well.…

Excellent product that does the job well. The instructions are very poor, and the online video doesn’t provide the detail missing from the instructions.
Product design could be improved: the filters are a huge struggle to fit, not helped by having to fiddle about under the protective cover which is also close to the floor. I had to lie on my back to fit them.
Also the fans are very noisy. As a computer engineer I know that larger diameter fans with finer pitch can move the same volume of air with much less noise.

16 februari 2023
Beoordeeld met 5 van de 5 sterren

Good company to deal with.

The product seems very good, I had it inflated and working with the car in it in 10 mins including unpacking the box. As a vendor the company delivered when they said they would and kept order updates coming during the lead time. The product was described well and fit my car well as I selected it from the sizes on InTheGarage's website.

9 januari 2023
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Antwoord van In the Garage

Great to hear and thanks for the review Niall!

Beoordeeld met 5 van de 5 sterren

I really like this company & products

I really like this company & products. I have an indoor car cover & an outside inflatable garage. Both are of extremely high quality.
Also they always deliver when stated.

5 december 2022
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Antwoord van In the Garage

Thanks very much for your time and review

Beoordeeld met 2 van de 5 sterren

OK, but not great

I purchased a Carshield 4 months ago. I have some issues; the fans sound like a jet engine when running, the are EXTREMELY loud, something to think about if you have neighbours.
Depending on the weather, the car is always somewhat damp inside the shield, a lot of condensation builds up on the walls and ceiling from the incoming air & drips onto the car. The entire car and undercarriage has been damp to touch. On a few occasions large pools of water have collected on the floor. This storage system is a good option if you dont have a garage, and obviously better than outside storage, but my experience is it won't keep your car dry, as I see stated in other reviews.

26 december 2022
Review zonder uitnodiging
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Antwoord van In the Garage

Hello Patrick, we appreciate you took the time to review us. To clarify your concerns, the fans are very powerful in order to maintain the cover taut and off the car and circulate air. You can add a £8 dimmer switch which reduces the noise substantially if that is a concern. In certain weather conditions, the airflow may not be sufficient to completely avoid condensation. In high humidity and cold weather, moisture capacity in the air is reduced and the dew point is higher. When the air temperature reaches or dips below the dew point, airborne water vaper will form dew when it comes in contact with a colder surface – such as the walls or ceiling of the Car Shield. The best ways to counter this are to:
Open the CS regularly to increase air flow for several minutes each day of high humidity and cold weather. Ventilation is key.
Wipe down the ceiling and the walls of the CS
Keep the temperature inside and outside the CS as stable as possible. Avoid warming the air in the CS as that will increase the amount of humidity the air can hold. Kind regards. In the Garage.

Beoordeeld met 2 van de 5 sterren

Misled on lead time

Misled on lead time.
No communication since my order 3 weeks ago

1 december 2022
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Antwoord van In the Garage

As discussed, we plan on delivering on the estimated delivery date at the time of order. We don't see how this is misleading.

Beoordeeld met 5 van de 5 sterren

Outdoor car shield 16 ft.

I bought the outdoor car shield (16 foot) for my MK1 MX5. Excellent customer service, with quick helpful replies to queries, delivery within a week, and a very robust product that so far is standing up well to the harsh Scottish winter (including snow- that causes the tent to collapse and required sweeping off to re-inflate). Car remains dry and protected. I had considered a carcoon but was waiting for delivery from Demon Tweeks for over a year (due to supplier issues) and wish I had bought this alternative excellent product earlier (and protected my car last winter as well). I have had the cover for about 6 weeks now and so far am very impressed with it.
I was fine with the setup process but feel the instructions could be improved upon for the less technically savvy. The running costs stated on the website (recalculated using current extortionate electricity costs) seem to underestimate the cost of running my outdoor car shield (are these based on a single fan model?) and it is costing me around £14 per month) but I still think this is very good value for money when the cost of either hiring a garage or rust repairs is taken into account.
Overall an excellent product that I would highly recommend.

24 december 2022
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Antwoord van In the Garage

Thanks Chris for your detailed review!

Beoordeeld met 5 van de 5 sterren

Filippo was great to work with

Filippo was great to work with. Product was shipped quickly. Great communication. Small issue with a hose getting crushed during shipping. Filippo immediately located a replacement and sent it out. Product itself is high quality and I would highly recommend!!

14 november 2022
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Antwoord van In the Garage

Thanks Jim. We appreciate your comments!

Beoordeeld met 5 van de 5 sterren

Tolle Betreuung und Material

Schnelle und freundliche Beantwortung von Fragen per Email. Bestellung und Lieferung ohne Probleme. Einfacher Aufbau und Benutzung des Ourdoor Car Shield. Kann man nur weiter empfehlen.

12 december 2022
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Antwoord van In the Garage

Danke Thorsten!

Beoordeeld met 5 van de 5 sterren

Exemplary service

I originally looked at Carcoon's but after looking at the recent comments regarding delivery and customer service, I looked at In the Garage instead.

I ordered the 14', and while the payment was accepted, I was later told that they didn't have any 14' in stock. Filippo then offered me the larger 16' at no extra cost.

The Outdoor Car Shield arrived just a week later and was set up in just under half an hour. My VX220 has been tucked away for just over a month through the wettest, frostiest and windiest of nights and the car is bone dry.

12 december 2022
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Antwoord van In the Garage

Thanks very much for taking the time to review us! Enjoy your Outdoor Car Shield,

Beoordeeld met 5 van de 5 sterren

Customer service and support

I recently purchased and received the in the garage bubble for my 2022 Harley Davidson Road Glide Limited CVO that I set up in my garage and the fan did not inflate the garage. Contacted customer support explaining the issue, replacement parts sent and issue resolved. Thank you Filippo for your outstanding support and service. I highly recommend this company for anyone looking to protect their investment from the elements that also includes top notch service and support.

Thank you

29 november 2022
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Antwoord van In the Garage

Thanks very much Robert for the review and the time! We are happy your experience was positive.

Beoordeeld met 5 van de 5 sterren

A friendly service with good quality…

A friendly service with good quality products, I've tried some of competitions products and they are inferior and customer service poor compared to In The Garage.

20 november 2022
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Antwoord van In the Garage

Thanks Bob for your review and we are glad you enjoy the products!

Beoordeeld met 5 van de 5 sterren

Great experience

Responsive communication from the very beginning.

Any issues resolved quickly to my full satisfaction.

25 november 2022
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Antwoord van In the Garage

Thank you very much for taking the time to review us!

Beoordeeld met 5 van de 5 sterren

Very good customer service

Very good customer service, Filippo was always quick to respond to emails when my delivery had problems in Italy, and was held by customs. The Ultimate motorcycle bubbles are expensive and it is reassuring 'In the Garage' are on hand to answer any questions and fix problems if they arise.

21 november 2022
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Antwoord van In the Garage

Thanks Martin for you review. We are glad you are happy with the product and service!

Beoordeeld met 5 van de 5 sterren

Great item

Great item, and just as important great support from Filippo. I thought we were going to have to sell my classic but this has saved it for me!

2 november 2022
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Antwoord van In the Garage

Thanks for your review and we are glad you liked the product and service!

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