Invoice Simple Reviews 280

Customer service is brilliant, helped fast with the issues I’ve had. 10/10 from me.

I had some issues with the Invoice Simple App. I explained my concerns to a team member, let’s just say I was less than impressed with that agent. I continued my text message conversation and an Agent from a previous issue responded. Nigel was professional, respectful, informative and made sure the issue was addressed and seen through until it was resolved and I was satisfied. A duplicate experience like the first time.

Nigel is a true asset to your company and should be recognized as such! From a customer standpoint, he will be requested by me moving forward should a need arise. That is unless he is promoted in some capacity! Which I hope happens for him, not so much for me. (Being Sarcastic)

It does matter who you talk to, I just wish they (original agent) would have said it was beyond their scope and handed me off to another colleague that could address the issue. I would have had more respect for that agent.

I’m very satisfied now and will continue using this app and recommend this app to others looking for a business invoice solution.

Best,
—Bernie

Easy and simple to use

Invoice Simple is an excellent, affordable quotation and invoicing programme, very helpful support, great product, highly recommended.

About 11 o’clock at night I had a question regarding the invoice set up within minutes I had a real life person who gave me straightforward step-by-step directions to get my issues straightened out.

Absolutely impossible to get support from this company.

I’ve been a paying customer for years, and suddenly my account has been restricted without any proper explanation. Despite payments still being taken, I can no longer send invoices or even access my own data properly.

To make things worse, all I receive are automated responses (in Dutch), with no real customer support or resolution. I’ve tried multiple times to get in touch, but it’s like speaking into a void.

They’ve effectively locked me out of my own invoices while continuing to charge me — which is completely unacceptable for a service that businesses rely on.

If you’re considering using this platform, think twice. When things go wrong, there appears to be no real supportonly A.I that speak in a different language , no accountability, and no urgency to fix serious issues.

Extremely disappointing experience.

Always a quick response and very helpful. I especially like that when AI is unable to help a human always steps in on request! 😀 Highly recommend!

Absolutely fantastic , couldn’t have asked for a better person to represent

Shawn was Great! Very helpful and quick responses. Great support make me feel better spending the 20.00 a month

Jeralyn was extremely helpful. I appreciated the follow up and the suggestion. Great customer service experience

Super easy app to use and set up.
Will recommend to anyone.
Great customer service!

Where do I start.... No one will take ownership of the issue, all I keep getting is go speak with google support ... How is there not a team that liaises with Google support, I've been charged for 3 months consecutively on two different plans/subscriptions one being plus and the other one being premium. Both invoice simple and Google support say a a refund is valid as they can both clearly see that have been charged three months but no one can do a refund as it falls out outside of Google's supports policies and invoice simple don't do refunds at all apparently..... I've been a customer with invoice simple for the last four and a half years and I'm disgusted in the way that I've been treated as a customer.

I have used your system with great success. A few days ago my payments were not going through but the support team helped me greatly and solved my problem very fast. They communicated with me in such a simple way that my frequent "nerves" were littled and had everything flowing now. Thanks IS TEAM.

It really is made easy, the support it great too.

Very helpful and responsive. Thank you very much

Absolutely horrendous. I’ve never used this company and somehow they’ve been charging my credit card every month. When I go to cancel they keep asking for me to go the my account or login to an app that doesn’t exist. They have no customer support via phone and they keep requesting the same thing over email and are not cancelling/refunding my charges. I have to go through Capital One to have my credit company dispute them.

Great app. Iit does its task wrll

Immediate response to a query and sorted my request immediately. Amazing service

I've been using this for a couple of years and have no complaints. They consistently upgrade and add features like client funding and QTag for ease of use.

Whenever there is an issue support desk answers all-day and very quickly. Big relief compared to others. :-)